Elements 11: Can no longer save after installing Sierra 10.12

  • 1
  • Problem
  • Updated 2 years ago
  • (Edited)
I am getting an error message when trying to save a file, gives me the option for crash or continue in an unstable state. 
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Jenny Goodlund

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  • irritated

Posted 2 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What does the crash log say in it?
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Steven Randol

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MacOS 10.12
Photoshop Elements 11 version 11.0 (20120830.r.32025)

Does that help?
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Pete Green, Customer Advocate

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Hi Steven, 

Is this a Mac App Store version of Photoshop Elements 11 or purchased elsewhere?

Have you tried creating a new user Administrator account to see if it might be a permissions related crash?
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html#permissions

Regards 
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Steven Randol

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Purchased elsewhere.  I still have the install disk.
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Pete Green, Customer Advocate

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Any luck with the new user Steven?
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Jenny Goodlund

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I have reinstalled Elements 11, no change in my ability to save.  I added a new admin user as well.  Is there a specific spot I would need to change permissions as noted above?