Elements 11: Guided mode not working well on MacOS 10.10 Yosemite

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  • Updated 3 years ago
  • (Edited)
Since upgrading my Mac to Yosemite i have been having trouble with photoshop elements 11. In expert mode i am able to use the levels adjustment just fine but when in 'Guided" mode which i use most often the levels adjustment does not work. It does nothing, when sliders are moved nothing happens at all.

Not happy at all that i have paid for this software and now it no longer works as it did
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Darren

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Posted 4 years ago

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Vaishali, Employee

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We recommend that customers who have upgraded their OS to Yosemite use Photoshop Elements 13 as it has been fully tested against Yosemite. When Elements 12 was released, Yosemite was not available and therefore Elements 12 is not compatible. Existing Elements customers can upgrade to Elements 13 at a discounted price: http://www.adobe.com/products/photoshop-elements.html"



Regards,

Vaishali
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Darren

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To be honest i would have expected expensive paid software to last more than a year before it becomes un useable, and to have to pay such a price again, even the discounted upgrade price is a bit greedy.
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Chris Cox

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Elements 11 was released 2 years before MacOS 10.10.
Elements 13 (the current version) was released about the same time as MacOS 10.10.

And nobody can predict what problems will exist in future version of operating systems.
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Sarah Bunje

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I went to the site to sign up for photoshop 13 at a discount and found no discount. Still 99.00. What is the deal?
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Vaishali, Employee

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Hi,

We sincerely apologize for the problem that you have been facing while using a trackpad with Photoshop Elements 11 & 12 on Mac OSX 10.10 (Yosemite).

We have been actively working with Apple to resolve this problem as quickly as possible. We're hopeful this will get completely resolved in an upcoming update of Yosemite(MAC 10.10).

In the meanwhile, you have two options to work around this problem:

1. Option1: Use a mouse instead of the trackpad

2. Option2: Install a plug-in which should workaround the problem

Plug-in installation instructions:

1. Close Photoshop Elements

2. Download this zip file to a location you can easily find (e.g. your desktop)

3. Unzip the file, WhiteWindowWorkaround.plugin, and move it to the Plug-In folder:

• For Elements 12 – //Applications/Adobe Photoshop Elements 12/Support Files/Plug-Ins/

• For Elements 11 - //Applications/Adobe Photoshop Elements 11/Support Files/Plug-Ins/

You can verify the plug-in is installed by launching the Photoshop Elements Editor and choosing Help > System Info... Scroll to the bottom of the text in the dialog and look for the plug-in name "WhiteWindowWorkaround.plugin".



Note: This plugin is a temporary workaround and should be used until this issue is addressed in Mac OSX 10.10 (Yosemite). Please remove this plugin once the issue is officially resolved by Apple.

If you are using a stylus in conjunction with a trackpad, you might see issues with your trackpad. Workaround in this particular case is to use mouse instead of the trackpad.

Hope this helps!

Regards,
vaishali
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David Winkller-Schmit

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Hi Vaishali,

You were very helpful for the person with Yosemite and Photoshop Elements 11. I have 10.9.5 OS Maverick, Elements 11 and using a trackpad. The editor isn't really working very well. Any advice? Very frustrating.