Elements 11 - can't find serial number

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  • Updated 3 years ago
  • (Edited)
I lost my keycode but I still have it installed on one computer. I was going to reinstall it on the other computer but I have the disks and no code.....it says I didn't register the product even though I know I did! Help me find my keycode!
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Sherry Troutman

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Posted 3 years ago

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Chris Cox

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You need the serial number, not the redemption code.
Check your account details on adobe.com to see if your serial number is listed there (make sure you use the same AdobeID as you used when registering/redeeming the code).
And check your old email - you may still have the serial number that was sent to you when you used the redemption code.