Elements 10: Will not open or create a blank file

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  • Updated 3 years ago
  • (Edited)
I have Elements 10 and it has always worked just fine. I love the program but now it wont open any files or create a new blank file. It worked just a week or two ago. I reset my preferences as I seen that was a suggestion somewhere else but it still does not work!
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Daniel Shurkey

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  • frustrated

Posted 3 years ago

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Chris Cox

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Have you installed all of the Elements updates?
What OS version are you using?
Are you having problems with the editor, organizer, or premiere elements?

What else has changed on your system since the time Elements was working?
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Daniel Shurkey

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We are working on the updates now. I am running Windows 7. And it has always worked fine. Nothing has changed sense it ran fine last time. I am having problems with the editor. When I "open" a file I can select what file I want but then nothing opens. Same thing when I try to edit a raw image or create a blank document.
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Chris Cox

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Well, something had to change on the system to make Elements change behavior.

Did you recently have another display connected to the system, which is now off or disconnected? If the OS still thinks that display is connected, then the documents and dialogs might be opening there.

The only other cases where we've seen documents fail to open was due to bugs in a utility application on the system.