10 days ago I started getting the following error when trying to create a new photo merge panorama: "adobe photoshop elements has stopped working" and when I click "ok" elements closes.
I am running elements 10.0 on windows 10.
I have tried running windows restore, but it failed. I have removed and re-installed elements but I still get the same error.
I'm Steve Lehman, a Windows MCSE engineer, responding. This is a Windows problem;
The application is not at fault. It's either a virus or Windows 10. This can happen after the Windows 10 Anniversary update. It has a way of mixing things up a bit.
I have a question for you. So far you reinstalled the application which is actually method 4 of my list of fixes. Did you try a SFC scan, possibly at a command window? That would be one of my last fixes, and it can reset some applications. It's a long process and I don't want that tried first.
But I have another easier fix before you do that because SFC won't run without commands.
But first - lets start with a virus scan. There could be a virus that began to install, quit, and then stopped your app from launching. After that, we'll go to the next fix to reset your app.
Next, let's reset that (stopped) application in Windows 10:
Go to your Windows 10 Settings module;
Find System and click on that;
In the sub-menu list on the left, navigate to Apps and Features (not Programs and features)
Next, search for the app that gave you that trouble, and select the app (for now).
After selecting it, below the app name should be blue letters with "advance options" -
click on that. Now, find the reset on the left, click on that. That will reset the app.
All data that's stuck in the app will be deleted (you must) including the bug that stopped it.
Now you may reopen the app.
Microsoft is making things easier and this is one of them. I don't work for Microsoft anymore, because 12 years was enough. I have a technical business now. I do help Adobe a lot.
Let me know how it goes. If that doesn't help, we'll run the SFC next in a command prompt screen with commands and set to administrator. It is a long process but it fixes bugs in the same way.
Happy computing. Steve Lehman, Windows MCSE engineer responding.
thank you for your suggestions, I have done the following:
1. a virus scan of the whole system, no threats found
2. I followed your instructions to reset the application, but there was no "advance options" under photoshop elements (though there was under some of the other apps in the list)
3. I performed an "sfc /scannow" (with the help of a friend). It reported "Windows Resource Protection did not find any integrity violations."
I then tried to create a new photo merge with photoshop elements, and it still has the same problem.