Element Organizer: Becomes Unresponsive

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  • Updated 7 years ago
  • (Edited)
I'm new to Elements and just installed 9.I have been using photoshop starter for years. Transfered all of my photos from My Comp. into elements9. The first day I was using elements it was working fine. Now the problem: It is saying it can't reconnect to photos and runs forever. When I click on browse or cancell it freezes up and I have to use Ctrl, Alt, Delete and it says elements is not responding. I have been working on this for 2 days. My computer skills are lacking as I'm in the retirement age. Was told this was a easy way to work on photos and its turned into a nightmare! Any help would be greatly appreciated. Pam
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Pam Bell

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Posted 7 years ago

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Brett N, Official Rep

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In most cases where the Organizer works and then stops responding, the problem is the auto-analyzer is running in the background and is not complete.

Before trying to reconnect your images, go to Edit > Preferences > Media Analysis and uncheck all of the options. Click OK and restart the Organizer.

Then retry reconnecting some of your images.