Photoshop: Problem with requirements for the Education Discount for Homeschoolers

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  • Updated 5 years ago
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  • (Edited)
I'm interested in purchasing the Photoshop teacher/student edition and found that there was a discount available, including for those who homeschool (like I do). I've submitted several items that meet the requirements on the Adobe website but the support center in the Phillipines doesn't seem to agree with what is posted on the website. I've been told that I need to submit articles from the Michigan State law saying it's legal to homeschool and also that I need to be listed in the NCES database, which lists public and private schools and collects data about homeschools but is not a registry. Are the items listed at http://www.adobe.com/education/teache... correct or are certain homeschoolers not actually eligible?
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RossR

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Posted 6 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Ross, please send me an email at jtranber at adobe dot com with the email address you use for your Adobe ID and your order # (if you ordered on Adobe.com) or Product code (if you ordered from Amazon, the Apple Store or another retailer) Thanks.
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stacy.conaway

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I just got off the phone with a support rep when I called the 800-585-0774 number. We homeschool our two sons in Texas and I wanted to purchase Photoshop CS6 for them under the education discount.

The gentleman I spoke with said he could not help me without some "documentation from the school" and apparently could not understand that there is no school -- we teach at home. I told him that the Adobe website at the bottom of this page clearly indicates that a "dated copy of a letter of intent to homeschool" will suffice as verification, but he said no, this is not the case because Adobe does not offer the discounts in all states. I do not see where Adobe excludes any states from the program, nor any special mention of policy pertaining to Texas.

I was put on hold several times while this gentleman went to speak with "resources" about company policy, and the support organization is not even familiar with what is published on the Adobe site. I offered to tell him the URL of the above-reference page and he did not want to hear it. This was one of the worst customer service experiences I have ever had, and the level of incompetence, apathy or contempt for the customer is staggering.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Stacy, I'll send you a direct email and get you sorted out.
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Justina L

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Sorry to revive an old thread, but I too am having the same problem and not sure where else to turn. I purchased Lightroom from Adobe's site a week ago and have exhausted all channels of getting someone to review my documents. I have an open case with my documents (curriculum receipts and membership card to our local homeschool group) attached, have submitted emails with the documents, filled out online forms, and have used the online chat numerous times only to be told each time to try something else and I'll be contacted back in 24-48 hours. Long story short, NO ONE from Adobe has contacted me throughout the entire week. I'm beyond frustrated.

Jeffrey, if you're able to help, would it be alright if I contact you at the email address you listed above?

Thanks in advance!
Justina Lloyd
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I've sent you an email.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14049 Posts
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Looks like you submitted March 27 at 317pm and was approved at 616 pm same day. I sent an email. Let me know if you did not receive it.