Lightroom mobile: Edits disappear on iOS

  • 2
  • Problem
  • Updated 10 months ago
  • Acknowledged
  • (Edited)
This is something that happened to me sometimes already, the first times I thought that was me that was confused... I don't know if there is a workflow to reproduce the problem but sometimes, after editing a picture, when I return to the Lightroom the edits are not there at all, they disappear!

I just noticed that this was not me getting confused because I have the edited photo saved on my camera roll and on Lightroom I don't have the edits, this is really frustrating!
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Marco Martins

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  • frustrated

Posted 1 year ago

  • 2
Photo of Rikk Flohr

Rikk Flohr, Official Rep

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Marco,

Can you tap on the Lightroom Icon in the upper left and choose About Lightroom. Get us your installed version number please. 
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Marco Martins

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I am on latest version, 1.4
Photo of Rikk Flohr

Rikk Flohr, Official Rep

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Marco, I understood this to be a Lightroom mobile issue. The version number you've supplied is for the desktop version. Could you give me some clarity here- are you working on a device or a computer?
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Marco Martins

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ahh sorry, yes it is on my iPhone.
It is also de latest version, 3.3.1 FB4961
Photo of Rikk Flohr

Rikk Flohr, Official Rep

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Marco,

We'd like to get a diagnostic log from you to further troubleshoot your issue. 

iOS Log File can be triggered when you open up the  Lr Mobile settings and then navigate in to the Help&Support section and long-tab (2-3 sec) "Access our Support Forum"-entry and a  diagnostic log will be generated and attached to your local mail client.

Send to: 
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Marco Martins

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just sent it
Photo of Rikk Flohr

Rikk Flohr, Official Rep

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Got it. I have forwarded to the engineers to have a look.
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Marco Martins

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Just let me know what they discovered 
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Marco Martins

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@Rikk, any news?
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Marco Martins

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Still waiting for a clarification
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Rikk Flohr, Official Rep

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Thank you for your patience Marco, I have heard back from the engineer who reviewed your log file and we are still unable to reproduce this issue. 

Since we can not reproduce it, we are wondering if you still can? And, if you can, is it possible to record a video and share it with us showing the process and when the missing edits occur?
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Marco Martins

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I'll try to reproduce and let you know
(Edited)
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Marco Martins

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Don't think I need a video to explain it, but if you can't reproduce just let me know. The steps are easy:
- open a photo
- edit it (light push the exposure up to maximum)
- click on share and send it to someone
- as soon as the send window close, close the app
- If you use the phone, eventually the app will be killed by the system (to test, force the app to quit)
- reopen the app
- edits are not there
Photo of Rikk Flohr

Rikk Flohr, Official Rep

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Marco,

If you: 

- open a photo
- edit it (light push the exposure up to maximum)
- click on share and send it to someone 
** move to another image in the same album **
- close the app
- If you use the phone, eventually the app will be killed by the system (to test, force the app to quit)
- reopen the app

Are your edits intact? 
Photo of Marco Martins

Marco Martins

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in that case, yes
Photo of Rikk Flohr

Rikk Flohr, Official Rep

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Thanks for checking. For now, that will be the work-around until we can get the issue fixed. Thanks for the repeatable steps!
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Marco Martins

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You'r welcome. 
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RFP

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I noticed this issue as well and discovered it happened when synchronize over cellular data off and I wasn’t connected to WIFI.

I started checking the Cloud icon after edits to force a sync if it wasn’t up to date.

Haven’t noticed it happening for a while.
(Edited)
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Rikk Flohr, Official Rep

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Marco, we've identified a bug in this area and are working on a fix. Thank you for your help.
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lauri marjamaki

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I have same problem, just noticed that most of my two weeks editing work is gone:(. Any news?