Lightroom mobile: Edits disappear on iOS

This is something that happened to me sometimes already, the first times I thought that was me that was confused... I don't know if there is a workflow to reproduce the problem but sometimes, after editing a picture, when I return to the Lightroom the edits are not there at all, they disappear!

I just noticed that this was not me getting confused because I have the edited photo saved on my camera roll and on Lightroom I don't have the edits, this is really frustrating!

Marco Martins

79 Posts
5 Reply Likes
frustrated

Posted 1 year ago

1 year ago

Rikk Flohr, Official Rep

6253 Posts
1391 Reply Likes

Marco,

Can you tap on the Lightroom Icon in the upper left and choose About Lightroom. Get us your installed version number please.

Comment

2018-08-15T23:00:19+00:00

Marco Martins

79 Posts
5 Reply Likes

I am on latest version, 1.4

2018-08-16T13:52:53+00:00

Rikk Flohr, Official Rep

6253 Posts
1391 Reply Likes

Marco, I understood this to be a Lightroom mobile issue. The version number you've supplied is for the desktop version. Could you give me some clarity here- are you working on a device or a computer?

2018-08-17T00:00:54+00:00

Marco Martins

79 Posts
5 Reply Likes

ahh sorry, yes it is on my iPhone.
It is also de latest version, 3.3.1 FB4961

2018-08-17T14:24:27+00:00

Rikk Flohr, Official Rep

6253 Posts
1391 Reply Likes

Marco,

We'd like to get a diagnostic log from you to further troubleshoot your issue.

iOS Log File can be triggered when you open up the Lr Mobile settings and then navigate in to the Help&Support section and long-tab (2-3 sec) "Access our Support Forum"-entry and a diagnostic log will be generated and attached to your local mail client.

Send to:

2018-08-17T17:34:39+00:00

Marco Martins

79 Posts
5 Reply Likes

just sent it

2018-08-17T18:01:32+00:00

Rikk Flohr, Official Rep

6253 Posts
1391 Reply Likes

Got it. I have forwarded to the engineers to have a look.

2018-08-19T14:58:01+00:00

Marco Martins

79 Posts
5 Reply Likes

Just let me know what they discovered

2018-08-26T21:37:21+00:00

Marco Martins

79 Posts
5 Reply Likes

@Rikk, any news?

2018-08-29T11:04:54+00:00

Marco Martins

79 Posts
5 Reply Likes

Still waiting for a clarification

2018-08-29T14:27:58+00:00

Rikk Flohr, Official Rep

6253 Posts
1391 Reply Likes

Thank you for your patience Marco, I have heard back from the engineer who reviewed your log file and we are still unable to reproduce this issue.

Since we can not reproduce it, we are wondering if you still can? And, if you can, is it possible to record a video and share it with us showing the process and when the missing edits occur?

2018-08-30T14:01:11+00:00

Marco Martins

79 Posts
5 Reply Likes

I'll try to reproduce and let you know

(Edited)

2018-08-30T14:28:23+00:00

Marco Martins

79 Posts
5 Reply Likes

Don't think I need a video to explain it, but if you can't reproduce just let me know. The steps are easy:
- open a photo
- edit it (light push the exposure up to maximum)
- click on share and send it to someone
- as soon as the send window close, close the app
- If you use the phone, eventually the app will be killed by the system (to test, force the app to quit)
- reopen the app
- edits are not there

2018-08-30T18:29:59+00:00

Rikk Flohr, Official Rep

6253 Posts
1391 Reply Likes

Marco,

If you:

- open a photo
- edit it (light push the exposure up to maximum)
- click on share and send it to someone
** move to another image in the same album **
- close the app
- If you use the phone, eventually the app will be killed by the system (to test, force the app to quit)
- reopen the app

Are your edits intact?

2018-08-30T22:34:23+00:00

Marco Martins

79 Posts
5 Reply Likes

in that case, yes

2018-08-31T13:11:11+00:00

Rikk Flohr, Official Rep

6253 Posts
1391 Reply Likes

Thanks for checking. For now, that will be the work-around until we can get the issue fixed. Thanks for the repeatable steps!

2018-09-01T10:36:57+00:00

Marco Martins

79 Posts
5 Reply Likes

You'r welcome.

1 year ago

RFP

26 Posts
4 Reply Likes

I noticed this issue as well and discovered it happened when synchronize over cellular data off and I wasn’t connected to WIFI.

I started checking the Cloud icon after edits to force a sync if it wasn’t up to date.

Haven’t noticed it happening for a while.

(Edited)