Elements Organizer: Edited Images Missing

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  • Updated 6 years ago
  • (Edited)
Last night I added photos to the Elements Organizer 9. Today I edited the files, and once I save them in the editor, they don't reappear in the organizer. The original and edited files are in the folder but they don't show in the organizer. I've never had this problem before.

I tried reimporting them into the Organizer and it says the files are already in the system.
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Jerry Stipo

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Posted 6 years ago

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Brett N, Official Rep

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So we know they are in there, it's just a question of where they are hiding.

Do you have any filters applied? You would see a "Show All" button at the top if you did.

Have you tried searching for the files by name? There is a search box in the top left (the "Show All" button would appear just to the right of it).

There is also the possibility that the thumbnail cache has become corrupted. Try recreating this by closing Elements Organizer. Navigate to the catalog folder:
Windows XP: C:\Documents and Settings\All Users\Application Data\Adobe\Elements Organizer\Catalogs\[Catalog Name]
WinVista/7: C:\Program Data\Adobe\Elements Organizer\Catalogs\[Catalog Name]
Mac: /Users/[User Account]/Library/Application Support/Adobe/Elements/[Catalog Name]

Look for the file "thumb.5.cache" and delete it.
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Jerry Stipo

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I got it to work. Thanks for your help.
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Jon Inge

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Do you have any further suggestions? I have the same problem - PSE Organizer 10 claims there are only 32 images in a folder that contains 116. I've repaired and Optimized the Catalog, and deleted the thumb.5.cache, re-booted and allowed PSE to rebuild the thumbnails, all to no effect. I can see the thumbnails in Windows Explorer (thanks to a third party utility) but the Organizer refuses to acknowledge their existence. Any ideas?

Jon
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Brett N, Official Rep

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Have you imported all of the images from that folder into Elements Organizer? It only shows/counts the images in a folder that it has imported from that location.

If you try to import images from that location, does it tell you that it is trying to import 116? If so, does it tell you that 116 files were rejected because they are already in the catalog, or do some give a different error?
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Jon Inge

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Hi Brett,

Thanks for the response. Yes, I did, and yes, it did say "Importing 116 images." It flashed through all 116 images (as far as I could tell as they went by!), then listed all 116 with the same "already in catalog" message while telling me that there were only 32 items in the folder.

So I created a new Catalog just for the main folder ("Travel") that includes this .PSD sub-folder, and that showed all 116 images in the sub-folder. Encouraged, I opened one, edited it, saved it in a set with the original - and the thumbnail disappeared and the Item count in the folder dropped to 115. It's still there in the folder, according to Windows Explorer, but PSE Organizer's not seeing it. Incidentally, although I asked the new Catalog to Get all the media files in the folder and include all sub-folders, it only pulled in about half of the sub-folders' contents; it says the rest have no items, which is incorrect.

So I went back to the original full My Catalog, opened a different folder (different from those that I pulled into the new Catalog), edited several pictures and saved them. The Organizer detected that "New files had been detected in a watched folder" and allowed me to import them correctly, then Show All to see the whole folder contents. Then I switched back to the new "Travel" Catalog - and it too told me that new files had been detected. It imported them again into their correct folder, which isn't part of this Catalog. The Folder View for this "Travel" Catalog now shows this new folder as shared (with the blue file tab showing in the folder icon) even though it's outside the definition of the Catalog, and shows me the photos in it.

It feels that although PSE's editing functions seem to be working fine, the Organizer/Catalog part is totally hosed. It won't import all the sub-folders that contain photos, only some of them (every single photo in every sub-folder is a .jpg except the .psds I've created in the two weeks I've been using PSE), it won't show me all the items in a folder, and it sometimes loses those it does show me when I edit them - it's not consistent. I'd like to use Organizer to do just that - organize and tag my photos - but it seems determined not to let me. :-) Any ideas? Do I need to re-install the application?
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Brett N, Official Rep

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Sounds complex and I'm not sure I have full grasp on what's going on. I'll send you an email and see what we can work out.
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Jon Inge

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Hi Brett,

Thanks for all the offline help and patience in helping me sort this out. If I've got this right (and please correct anything I'm still in error about), the problem came from my misunderstanding of the way version sets work. By opening a .jpg picture in PSE Editor, saving the edited version first as a .psd file in one folder, and then again as a .jpg in the original folder so that I could display it on my TV over my home network (the TV doesn't display .psd files), the PSE Organizer put the thumbnail for the version set in the .jpg folder because that was the last place I'd saved the series of images that make up the set. The individual images still exist in their respective folders - the .psd file in the PSD folder, .jpg in the JPG folder - and are still in the Catalog, but the Organizer displays the thumbnail only in the last folder where I saved a version of the image. In future I can avoid this by not using version sets, as the way I'm keeping copies of the original and each version effectively achieve the same end of protecting the original.

The problem with the Catalog not importing all sub-folders seems to have been caused by challenges with Windows 7's User Access Control. When I tried to open the sub-folders that PSE Organizer failed to import, Windows told me I did not have permission to do so despite my having Administrator status, but that I could click on "Continue" to gain permanent access to them. This situation seems to have been caused by my importing all these folders from a Carbonite back-up when I acquired my current PC; their Access Security Permissions were tied to an unusual User ID that seems to have been carried over from the previous PC. Removing these old user IDs and clicking "Continue" on each folder freed up my access to each and allowed the PSE Organizer to import them.

Have I understood all this and explained it correctly?

Thanks again for your patience, humor and help.

Jon
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Brett N, Official Rep

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That sums it up quite nicely.