Photoshop Elements: PSE 9 Editor not working on launch

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  • Problem
  • Updated 6 years ago
  • (Edited)
In elements 9, the organizer works fine. When I click on full edit the screen dims an says the program has stopped working. When I click on find a solution on line, the program closes. Can I remove the program then reload from the original disc?
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Gary Krentler

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Posted 6 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Did the editor ever work correctly? If so, what's changed? Have you installed any other applications, do any updates, install plug-ins etc?
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Gary Krentler

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Edit worked fine since I instshalled it. It still worked after I tried to download 6.5. Once in a while it would shut down but not often. I have the original disc can I use it to repair EDIT?
Thanks
Gary
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Gary Krentler

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I removed Ps 9 Then tried to reload it on the same computer using the original disc. The program won't reload. I am not using another computer. I am trying to reload on the same computer that I had the program on. When I call for any support, I get refered to a help line that charges $39 a question.
I paid for the program. I am only wanting to use it on the same 2 computers I have been using for over a year.
Can someone help me?