Dual Monitors go black unexpectedly in CS6 requiring restart

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  • Updated 7 years ago
I am working with Mac OS X 10.8.2 with 2 Apple Monitors. Every once in a while both monitors go completely black and nothing I do can bring them back. The computer still seems to be on but the only way to get the monitors back on is to force close the computer and restart (losing the work on the screen, obviously). This only seems to happen with CS6 and Applecare cannot figure it out. I was wondering if you have any ideas. I can send all the info on the computer if needed. All software for Apple and Adobe have been updated. Don't know if this is a hardware or software problem.
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Margaret Page

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  • very worried about this

Posted 7 years ago

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Chris Cox

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Could be a video driver issue, a bad video card, or a bug in the OS software (the OpenGL layer most likely).

My guess would be the GPU/video card having hardware problems.