My PSE12 has been fine since I first installed it in 2014 but last week all the top menu drop-down boxes were blank and none of the tool icons would work. I have uninstalled PSE12 and reinstalled it but it is just the same. I am using Windows 10.
Sometimes it's par for the course for the way it might be installed, the platform, and habits never die. I still have several versions of Photoshop and Adobe software (many, but not PSE12) but I baby them. My wife slams them around and I end up reinstalling. Now my wife has her own computer to abuse. Older versions are still on a XP machine, and newer Adobe software are on Windows 10. I say 'par' because, we had 5 machines, then we pared them down to only 2, and now we have 5 again. My own bad habits are the way I take the tops off my machines and change out circuit boards to swap out parts. After a few times, they won't take the stress.
In my first job at Microsoft I had 11 machines in a software test lab. My job was to stress out all of them at once to see how much stress Windows can take, each of them being a different brand computer. I swapped parts between all of them, and after a while, I didn't know which parts originally belonged and I didn't care. My job-computer was a small machine only to record the problems and to rewrite programming. Each morning I had a new build of Windows from our team of programmers to pound on again. Now I baby my software to make it last. There might be a lesson here somewhere.
Steve Lehman, MCSE responding
Above, I thought you were commenting to Oldman9. You have lots of complaints and all of them have been coming to us but still, you won't tell us what the problem is or which Windows or operating system or whatever. Screaming about menus won't fix it.
Also, Maggie's problem is not yours, as it seems you took a hint from her question, as if it was your discussion. To answer your question, Windows updates effects devices not software, and your problem doesn't sound like problem from an update or Adobe software or from Windows.
The real problem is this: You held onto your old programs too long. Windows won't support it anymore. And, Adobe does not support PSE12 or PSE9 anymore. This is why I suggested to Oldman9 to go to a more current version. You complained about having to upgrade.
If you need Adobe Photoshop Elements and you have lots of stuff to do, don't wait for a miracle for your PSE12 and PSE9. Buy PSE15.
Steve Lehman, MCSE
Also, again, someone has blamed a Microsoft Windows update for corrupting the software. Your software was most probably corrupt already but you didn't know it until it was prompted by an update. Those updates do not effect software. We have only heard complaints concerning devices. Software is NOT a device. Devices include printers, scanners, mice, keyboard.
Okay, so what I want to try is this: I have several software programs from Adobe that date back to 1992. I had almost all of the PSE programs. In the version sequences, and then version 4 became corrupt. It was one of those things and I moved on with NEW software. I did not whine about it nor did I complain that an update broke my software.
What I am seeing is someone using a very old PSE12 that works for some, and not for many. It's about time to retire it and begin again with an up-to-date program. The only things that were different through the years in MY new Adobe PSE were two tools. In PSE version 2 and 3 there was a tool called "the Smudge Tool" which I liked very much. But I adapted to other NEWER tools which actually worked better.
I think it's time to relinquish an older program rather than complain that Microsoft broke it. Microsoft did not break your program. It most likely was not in the correct page-frame which works that way with all applications and files on ALL computers. Page-frames are small files where your applications and files reside before and after bringing them to the screen. Sometimes, they are not re-filed to the same page-frame exactly as before. That's mostly the problem. Your menus are not showing because that portion of that older PSE12 program is stuck in a page-frame and YOUR computer cannot find those files and bring them to the screen anmore because gthe program is TOO OLD.
In A 32 bit system, FAT (file allowcation table) which is the filing system for 32 bit computers. In a 64 bit system we use an NT filing system. The difference between them is this: FAT had an index which file things all over the drive and anything went and most computers lost the files. The NT system files your applications in a consecutive alpha or numerical order. This proved to be a better system. The update did not break your application. Your own computer did. It doesn't find your files anymore because your PSE is file all over the drive and cannot be found anymore. It's an old system that's been on your computer for (too) many years and its files cannot be found anymore.
So you don't need to take another's hint, you need to take your own computer's hint. Your application is corrupt and it broke because your system cannot find its files anymore. It is high time to find another system.
The only reason you guys are complaining is because you won't pay a lousy $70 to buy a new program. Instead you keep beating the heck out of your OLD system then when it break you blame others for it and then complain that it's broken -- like a broken toy in a toybox -- you keep complaining until daddy buys you a new one.
I didn't want to leap this low but I think all of you should stop whining and stop blaming other people and take a hard look at your own computer. One of you told in your complaint that your computer keeps showing error messages about hardware. it just could be that you have a memory module that is loose and you need someone to look at your machine. That alone can cause programs to corrupt. If YOU have experienced corrupt applications many times - you need to start blaming yourself for the way you pound on your own machine. Get your OWN hint.
When I taught technology at Microsoft, not one student came to me to blame me for their PC problems. They fixed it themselves - not because they were taught technology but because they knew they had broken it themselves, and although they were in their 20's they had maturity.
From here forward, this is a finished issue. Stop whining about nothing.
If you need your software for tasks, buy another. PSE14 or 15 are supported.
Steve Lehman, MCSE Responding
Wow. Clearly we touched a very soft nerve with you. We've also availed you of an opportunity to tell us how great your knowledge and experience is.
My "very old PSE12", was purchased less than 3 years ago, when it was the latest version available. While I acknowledge that technology moves swiftly, I expect software that I've paid for to be supported at least that long.
If your PSE12 lasted ONE year it's good software. It lasted for 3 years. YOUR system corrupted it. That is not MY fault. It is YOURS. You guys think this is a chat room to argue with a tech support volunteer who tried to help all of you and 4 of you are yelling at me as if everything in the world is MY fault that you cannot afford PSE15. If you are too broke to buy PSE15 then THAT is you problem. You are broke. Want "free"? Want my money? I get paid like you. I afford my software I don't get it for free.
This is NOT about ME. This is about ALL of you ganging up on me. I am a volunteer who gave you FREE support. THIS is a technical support forum.
Are you mooching for FREE software? All of you have rotten attitudes as you complain about EVERYTHING and especially that you are too broke to buy PSE15.
you complain that software should last. How long more? 3, 7 10 years? THAT is YOUR thing. Software is NOT made special just for you. It's for everyone.
This is NOT your chat room to argue. Go argue with Trump! You have a complaint about me? Be sure to include all of this above in your complaint. You're disgusting!
This will not take away the Windows update but MIGHT return your program from an earlier time. This maneuver is not for the faint at heart and it is not supported by me or anybody here, so I will not reply. It will not corrupt your computer so don't get exited. I did not mention this because it raises everyone's blood pressure and I will not support all of you or one of you on this maneuver.
I will not reply to the continuing chaos of arguing in this forum. My prior suggestion buy a new program, stands as my last real recover. It has the same tools in Export Mode. Go for it.
YOUR comment "That's rich. Every time a program acts up, I just buy a new one."
Thing is, your computer has corrupted many programs. It time you check your own computer.
You are finished here. Go buy a new program. Your PSE12 is too old.
We are up to PSDE15 already!! If you can't afford $70 for a program, get a bank loan.
Frankly, all this time it has been your computer corrupting your programs. You still haven't checked it out with a tech. Remember me asking you?
Stop accusing me as if it's all my fault. When I tell you it's your computer you yelled back at me as if it's my problem. Then when I tell you you need to buy another program you yelled at me again!
You are not paying for this support yet you think you can yell at me as if you own me.
THEN when I tell you you have a personal problem, you throw that back at me too!
It's you who doesn't understand technical issues. It's YOUR computer at fault.
It is YOU who need to find help elsewhere. I am not your personal battering ram.
This IS battery and harassment in the 1st degree and YOU have been doing it.
Here's an update although it may not pertain to your issue but you can try it at your own risk. In the (Germany) Microsoft knowledge base, I found a reference changed to English concerning Adobe's fonts not initializing. I'm not sure if this began your issue but you had a different issue I recall. I have not proven or tested this and will not completely support it, but you can try it;
The issue was concerning a font package that when loading an entire package of fonts, the fonts will (clog) interrupt the Windows operation. Normally one font needs to be loaded at a time. But this particular KB had a solution (surprisingly) to delete a folder in Adobe. It happens to be the TypeSupport folder. But if this is not your issue, you should avoid this solution as it could begin another issue. If you want, you can try it at your own risk. It has not been tested or proven.
The knowledge base was a user base and user solution only. It says to go to the TypeSupport folder: C:\Users\[username]\AppData\Local\Adobe\TypeSupport and then delete that folder.
This only makes sense if the folder was the issue. It's not in your case which is why I will not support this maneuver. The KB is a German user base and was deciphered to English roughly.
That is all I have to report.
Deleting folders is NEVER my request or recommendation from an engineer's point of view as engineers will never delete. By deleting this folder you may render the typing tool useless. Do not delete this folder unless you know YOU are responsible. I will not fix it. I am only reporting to let you know I am searched for more solutions. Again, you must know that PSE12 is no longer supported. I am not supposed to take the time for this, and won't. Bye.
As I went back and forth between forums I resolved other 17 cases and then I was still came back to this forum and took the same user-yelling at me as if all of you were having far too much fun at it. I do not deserve to be yelled at. I am NOT a dog. This forum is FREE. YOU don't pay for it. Yet, two of you wanted more free stuff, free software, free support and real support and not just to buy new software. I told you to get PSE15 because your computer corrupted more than one program. Yes you hit a nerve. No I won't be lenient.
In another forum, one user told me he was happy to jump from PSE12 tro PSE15 and had a entirely different issue with his program. He did NOT have a computer that corrupted his program however. Still he knew the best way was to get on with his life, and go forward.
I will not support your software further. You yelled at me.
I took more time with you than anyone in the past 3 years.
I will edit and removed my last remark and replaced it with this:
I did not come up with only 2 solutions, I came up with 6 technical solutions, NONE of which was approved by you. Most of your written sentences were condescending. That can hit a nerve in anybody. I won't be taken for a fool, and it seemed you were taking me for one. You didn't think I was a good tech. You insulted me many times. You mistook me for fool. I will never do that again with anyone - for sure.
I have one more solution. I had said before, uninstall and reinstall which you tried and failed. Another user did the same, and after several reboots, his worked. See it here in an other forum.
I had contributed to it in the same way as I did with you but there is no other work around. As a software engineer, I work with work-around's rather than resets, ands I work mostly with Windows and Adobe has been with me since I was Adobe';s first test engineer for Photoshop back in 1992. The uninstall and reinstall is my first line of defense. I suggest you keep trying.
Steve Lehman, MCSE responding