Elements 12: Dropdown menus unreadable

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  • Problem
  • Updated 8 months ago
  • (Edited)
Been using PSE 12 regularly with no problems.  Suddenly, all drop-down menus are scrunched together and unreadable.  Experiencing similar but slightly different problem with Premier (where drop-downs are too narrow to display any text).
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oldman9

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  • frustrated

Posted 1 year ago

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Steve Lehman

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Oldman9, 

Which computer operating system are you using?  Have you relaunched the program once or twice?  Did you reboot your operating system yet?   Please get back to us with al information.   

Steve Lehman, MCSE responding   
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oldman9

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Thanks - using Windows 10 (have been for some time).  I've rebooted the program as well as the computer several times.
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Muvicrzy

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I had the same problem today. First time I use PSE 12 since the MS latest Win 10 update yesterday. Same crunched up unreadable menus and after a few click it crashes. Same problem with older PSE 9. Somebody please fix this problem.  
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Maggie Petch

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Was told it was all about latest MS update for Windows 10 and missing fonts...couldn't manage to get extra fonts but I did find an update for my PS Elements 11, though that didn't seem to fix. Voila! Today, all is well, whether Microsoft, or Adobe ( or both) fixed it is irrelevant and not known...alll now OK.
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oldman9

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Thanks
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Dennis Farrow

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This reply was created from a merged topic originally titled Elements: Empty menus after Windows 10 update.

My PSE12 has been fine since I first installed it in 2014 but last week all the top menu drop-down boxes were blank and none of the tool icons would work. I have uninstalled PSE12 and reinstalled it but it is just the same. I am using Windows 10.
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Steve Lehman

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Dennis, you'd be happy with PSE15.  Ditch your PSE12.   


Steve Lehman, MCSE Responding   
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Muvicrzy

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If the problem seems to have resulted from Windows update of July 2017, why not fix the problem created it with? Stop forcing people to continue dump $$$$ on corrupt products. Most of us are not made of money.
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John Palmieri

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Yes, if they want to give me PSE15 for free, then I'll take it. But I paid for PSE 12 and I want it fixed. My screen looks exactly like the above.
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Steve Lehman

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Muvicrzy and John Palmieri, 

Your PSE12 is too old for Windows 10 and is not supported by Adobe anymore.  Also, Adobe doesn't give its software away.   Maybe you can find another website or company to mooch free software from.   I can say that to you after this entire forum has harassed me repeatedly.   As Photoshop users. our tech are not getting paid for this support and especially with all of your harassing for free software.

Your PSE12 can be fixed by uninstalling, rebooting, reinstalling.  If it doesn't work once, try it twice or 3 times.  it worked for another guy here:   
https://feedback.photoshop.com/photoshop_family/topics/windows-10-update-broke-elements-12?utm_source=notification&utm_medium=email&utm_campaign=new_reply&utm_content=reply_button&reply[id]=18810247#reply_18810247

This forum is no longer being supported.  Also, it is NOT your chat room.  If you wish to chat, find a chat room on AOL, Bing, Yahoo, Twitter, or chat with yourself in a room alone maybe.  We won't help you further here.    You have warn out your welcome at Adobe by harassment and repeated requests for free software.   
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oldman9

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That's what I get in Editor.  This is what I get in Organizer
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Steve Lehman

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Old Man,
Why keep kicking an old mule.  Sound like it's corrupt.  Get PSE15 and be done with it.  

Steve Lehman, MCSE responding  


  
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oldman9

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That's rich.  Every time a program acts up, I just buy a new one.
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Steve Lehman

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Oldman9 (and Dennis),   

Sometimes it's par for the course for the way it might be installed, the platform, and habits never die.  I still have several versions of Photoshop and Adobe software (many, but not PSE12) but I baby them.  My wife slams them around and I end up reinstalling.   Now my wife has her own computer to abuse.  Older versions are still on a XP machine, and newer Adobe software are on Windows 10.  I say 'par' because, we had 5 machines, then we pared them down to only 2, and now we have 5 again.   My own bad habits are the way I take the tops off my machines and change out circuit boards to swap out parts.  After a few times, they won't take the stress.  

In my first job at Microsoft I had 11 machines in a software test lab.  My job was to stress out all of them at once to see how much stress Windows can take, each of them being a different brand computer.   I swapped parts between all of them, and after a while, I didn't know which parts originally belonged and I didn't care.   My job-computer was a small machine only to record the problems and to rewrite programming.  Each morning I had a new build of Windows from our team of programmers to pound on again.   Now I baby my software to make it last.  There might be a lesson here somewhere.   

Happy computing.   
Steve Lehman, MCSE responding   
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Muvicrzy

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I also baby my systems. However, I, we, have no control when users, once a month get new updates and downloaded into our systems and we pray that nothing that was working before, is not broken. Not the first time this has happened. Sorry. Very frustrated. Have work to do but unable to do it because of bugs. I hope this one gets fixed soon!  
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Steve Lehman

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Edgar,  

Above, I thought you were commenting to Oldman9.   You have lots of complaints and all of them have been coming to us but still, you won't tell us what the problem is or which Windows or operating system or whatever.  Screaming about menus won't fix it.  

Also, Maggie's problem is not yours, as it seems you took a hint from her question, as if it was your discussion.   To answer your question, Windows updates effects devices not software, and your problem doesn't sound like problem from an update or Adobe software or from Windows.   

The real problem is this:  You held onto your old programs too long.  Windows won't support it anymore.  And, Adobe does not support PSE12 or PSE9 anymore.  This is why I suggested to Oldman9 to go to a more current version.   You complained about having to upgrade.   

If you need Adobe Photoshop Elements and you have lots of stuff to do, don't wait for a miracle for your PSE12 and PSE9.    Buy PSE15.      



Steve Lehman, MCSE
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Muvicrzy

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What oldman9 describes is exactly what happens to me. Also, Dennis Farrow shows on his downloaded jpg is what I experience. I have a Dell XPS8300 I7 CPU, 16Gb of memory, 1TB SSD. I do not take hints from anyone, I just look for solutions of problems that SW companies create and blame the users. Nice try. What guaranty do I have that PSE 15 will fix the problem. PSE 12 was all I needed to do my work until MS update broke it. I do not wait for miracles, I assume that when I buy a product it will function and when patches (updates) are made they will work. Sorry if my comments offends anyone. If no one complains nothing will ever get fixed. 
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Steve Lehman

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16 gigs of ram?  really?  LOL
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Steve Lehman

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Let's try this.  If your older software is not doing the job you expected all these years, and it cannot be repaired because it is not being supported, then what else is there to do but to upgrade and keep current Adobe.  I am not saying we won't support it but in my eyes, your software is doing something that cannot be fixed, simply because your own machine could be mostly at fault.  And before you blow your stack again, this IS the problem on one of these complaints.  

Also, again, someone has blamed a Microsoft Windows update for corrupting the software.  Your software was most probably corrupt already but you didn't know it until it was prompted by an update.  Those updates do not effect software.  We have only heard complaints concerning devices.  Software is NOT a device.  Devices include printers, scanners, mice, keyboard.  

Okay, so what I want to try is this:  I have several software programs from Adobe that date back to 1992.  I had almost all of the PSE programs.  In the version sequences, and then version 4 became corrupt.  It was one of those things and I moved on with NEW software.  I did not whine about it nor did I complain that an update broke my software.  

What I am seeing is someone using a very old PSE12 that works for some, and not for many.  It's about time to retire it and begin again with an up-to-date program.  The only things that were different through the years in MY new Adobe PSE were two tools.  In PSE version 2 and 3 there was a tool called "the Smudge Tool" which I liked very much.  But I adapted to other NEWER tools which actually worked better.  

I think it's time to relinquish an older program rather than complain that Microsoft broke it.  Microsoft did not break your program.  It most likely was not in the correct page-frame which works that way with all applications and files on ALL computers.  Page-frames are small files where your applications and files reside before and after bringing them to the screen.  Sometimes, they are not re-filed to the same page-frame exactly as before.  That's mostly the problem.  Your menus are not showing because that portion of that older PSE12 program is stuck in a page-frame and YOUR computer cannot find those files and bring them to the screen anmore because gthe program is TOO OLD.  

In A 32 bit system, FAT (file allowcation table) which is the filing system for 32 bit computers.  In a 64 bit system we use an NT filing system.   The difference between them is this:  FAT had an index which file things all over the drive and anything went and most computers lost the files.  The NT system files your applications in a consecutive alpha or numerical order.  This proved to be a better system.  The update did not break your application.   Your own computer did.  It doesn't find your files anymore because your PSE is file all over the drive and cannot be found anymore.  It's an old system that's been on your computer for (too) many years and its files cannot be found anymore.  

So you don't need to take another's hint, you need to take your own computer's hint.  Your application is corrupt and it broke because your system cannot find its files anymore.  It is high time to find another system.  

The only reason you guys are complaining is because you won't pay a lousy $70 to buy a new program.  Instead you keep beating the heck out of your OLD system then when it break you blame others for it and then complain that it's broken -- like a broken toy in a toybox -- you keep complaining until daddy buys you a new one.

I didn't want to leap this low but I think all of you should stop whining and stop blaming other people and take a hard look at your own computer.  One of you told in your complaint that your computer keeps showing error messages about hardware.  it just could be that you have a memory module that is loose and you need someone to look at your machine.  That alone can cause programs to corrupt.  If YOU have experienced corrupt applications many times - you need to start blaming yourself for the way you pound on your own machine.  Get your OWN hint.   

When I taught technology at Microsoft, not one student came to me to  blame me for their PC problems.  They fixed it themselves - not because they were taught technology but because they knew they had broken it themselves, and although they were in their 20's they had maturity.   

From here forward, this is a finished issue. Stop whining about nothing.   
If you need your software for tasks, buy another.  PSE14 or 15 are supported.   

Steve Lehman, MCSE Responding   
(Edited)
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Steve Lehman

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Both of you were told your software is not supported by Adobe anymore.  Yet, when one of you gang up on me, both of you or three of you do that.  YES you are harassing me.   I can have you banned fro-m never buying Adobe software again but won't.  I gave you another link but none of you went there except Oldman9.  His is fixed.  Yours is not.  

You were given 6 resolutions and all of you still wanted your PSE12 fixed instead of spending a $99 on a new one. YOU have the problem, not me.    It's YOU who wants to rewrite your software to make your old software mule work again.   
It is you with that problem.   Nobody rewrites software that's more than 4 months old.  YOU are really not a programmer.  If you were, you wouldn't waste your time with this very old software.   Both of you, go find another hobby.  
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Steve Lehman

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Everything was recorded and sent off to Adobe.  b~bye!
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Steve Lehman

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Use our wizard to contact Support

To both of you
Be sure to tell them the truth (which you didn't yet) and tell them how many times you demanded that we fix your PSE12.  And each time we told you it was not support anymore.  AND a MCSE tried to help you.  (they will be surprised I did)  AND be sure to tell them you will NOT buy PSE14 or 15.   See how far you get with them.   If they want to know who I am, I am an Adobe Forum Support Champion and an engineer for Microsoft.  

John:  if you really are a programmer, you wouldn't have wasted your time with a MCSE.  That's why I know you are not.  Also, you would know that rewriting or fixing a program is a waste of time.   You are not a programmer.  Also, if you were, you would have known about Adobe's support online.   

And Muvicrzy, both of you said you had 16 gigs of ram as you copied the other back and forth as if both of you were harassing like a tag-team.  Be sure to tell the truth about your harassing a support guy on the forums.  

I will just to make sure, I will give them both your handles and your names too.  Yes, we have that.  we may be volunteers but we know how to get y our real names. 
I will NOT be back.  
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John Palmieri

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Wow, you are smart enough to discover my real name. Actually, it's at the top of my post as is yours.  It seems the "champion" title has gone to your head. BTW, NONE of the "6" solutions you gave worked. I tried them all, and a couple others found on the net. Some "champion" you are. 

You really are clueless, professional software lasts far longer than 3 years, only trivial mobile apps are replaced that frequently. Is that where your knowledge base is? 

And, thank you for sending this to Adobe. That company has insulated itself so well from its customers, that we are forced to struggle online with people like you. At least they will now hear what we have to say.

I don't believe that you work form Microsoft and that you are an MCSE. I could not find a "Steve Lehman" on LinkedIn with those keywords. You should check me out and also send that link to Adobe. Even though I am retired, they may offer me a job.
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Steve Lehman

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You are not a professional-anything.  You are a 3 year old mooch who wants free software.   You crying like a tiny baby.  Wah!  Wah!   <rubbing eyes>   
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oldman9

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Wow.  Clearly we touched a very soft nerve with you.  We've also availed you of an opportunity to tell us how great your knowledge and experience is.

My "very old PSE12", was purchased less than 3 years ago, when it was the latest version available.  While I acknowledge that technology moves swiftly, I expect software that I've paid for to be supported at least that long. 

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Dennis Farrow

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Well done oldman9. You don't expect a 3 year old programme to be redundant after only 3 years.
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Steve Lehman

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YES you hit a nerve.  You have argued 7 times with me, as if you are mooching for free software.  

If your PSE12 lasted ONE year it's good software.  It lasted for 3 years.  YOUR system corrupted it.  That is not MY fault.  It is YOURS.  You guys think this is a chat room to argue with a tech support volunteer who tried to help all of you and 4 of you are yelling at me as if everything in the world is MY fault that you cannot afford PSE15.   If you are too broke to buy PSE15 then THAT is you problem.    You are broke.  Want "free"?  Want my money?    I get paid like you.  I afford my software I don't get it for free.   

This is NOT about ME.  This is about ALL of you ganging up on me.  I am a volunteer who gave you FREE support.  THIS is a technical support forum.  

Are you mooching for FREE software?    All of you have rotten attitudes as you complain about EVERYTHING and especially that you are too broke to buy PSE15.
you complain that software should last.  How long more?  3, 7 10 years?  THAT is YOUR thing.   Software is NOT made special just for you.   It's for everyone.   

This is NOT your chat room to argue.   Go argue with Trump!  You have a complaint about me?  Be sure to include all of this above in your complaint.  You're disgusting!    


  
(Edited)
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Steve Lehman

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The only thing I didn't mentioned is never guaranteed which is why I didn't.  I don't want to hear back from any of you if you try this:  Go to windows 10, Settings, Updates, and Recover (on the left) and select the Restore feature.  It will give you a friendly blue screen (not of death) that will have a More Recovery or Restore.  When it finally returns to the blue screen it might tell you that it could not restore, BUT it probably did anyway.   So reboot.  

This will not take away the Windows update but MIGHT return your program from an earlier time.   This maneuver is not for the faint at heart and it is not supported by me or anybody here, so I will not reply.   It will not corrupt your computer so don't get exited.   I did not mention this because it raises everyone's blood pressure and I will not support all of you or one of you on this maneuver.  

I will not reply to the continuing chaos of arguing in this forum.   My prior suggestion buy a new program, stands as my last real recover.  It has the same tools in Export Mode.   Go for it.   
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Steve Lehman

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As for your information you discovered about me, the MCSE afterr my name is Microsoft Certified System Engineer.  I have 4 years in technology, 8 engineering certification and teaching credentials.  I do this in my spare time.  Your arguments and fighting is NOT my field.   
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oldman9

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Lehman - I have no idea what information you think I (or we) have discovered about you, but at any rate, I think you need help.
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Steve Lehman

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Maybe you need help.   You expected a program to operate more than 3 years?  
YOUR comment  "That's rich. Every time a program acts up, I just buy a new one."  

Thing is, your computer has corrupted many programs.  It time you check your own computer.
You are finished here.  Go buy a new program.  Your PSE12 is too old.  
We are up to PSDE15 already!!    If you can't afford $70 for a program, get a bank loan.
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Steve Lehman

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Oldman9,   
Frankly, all this time it has been your computer corrupting your programs.  You still haven't checked it out with a tech.  Remember me asking you?    

Stop accusing me as if it's all my fault.   When I tell you it's your computer you yelled back at me as if it's my problem.  Then when I tell you you need to buy another program you yelled at me again!  
You are not paying for this support yet you think you can yell at me as if you own me.  
THEN when I tell you you have a personal problem, you throw that back at me too!  
It's you who doesn't understand technical issues.    It's YOUR computer at fault.   
It is YOU who need to find help elsewhere.   I am not your personal battering ram.
This IS battery and harassment in the 1st degree and YOU have been doing it.     
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Steve Lehman

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Oldman9, 

Here's an update although it may not pertain to your issue but you can try it at your own risk.  In the (Germany) Microsoft knowledge base, I found a reference changed to English concerning Adobe's fonts not initializing.  I'm not sure if this began your issue but you had a different issue I recall.  I have not proven or tested this and will not completely support it, but you can try it;  

The issue was concerning a font package that when loading an entire package of fonts, the fonts will (clog) interrupt the Windows operation.  Normally one font needs to be loaded at a time.  But this particular KB had a solution (surprisingly) to delete a folder in Adobe.  It happens to be the TypeSupport folder.  But if this is not your issue, you should avoid this solution as it could begin another issue.  If you want, you can try it at your own risk.  It has not been tested or proven.  

The knowledge base was a user base and user solution only.   It says to go to the TypeSupport folder:  C:\Users\[username]\AppData\Local\Adobe\TypeSupport  and then delete that folder.  
This only makes sense if the folder was the issue.  It's not in your case which is why I will not support this maneuver.  The KB is a German user base and was deciphered to English roughly.
That is all I have to report.     
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John Palmieri

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This did not work for me and I was smart enough to MOVE this folder so that I could put it back if the fix failed (which it did) 
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Steve Lehman

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Not sure you have 16 gigs of ram. LOL.   Since you moved a folder or file, we won't help you.  Seems you've been getting into your software yourself.   
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Steve Lehman

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Warning:   
Deleting folders is NEVER my request or recommendation from an engineer's point of view as engineers will never delete.  By deleting this folder you may render the typing tool useless. Do not delete this folder unless you know YOU are responsible.  I will not fix it.   I am only reporting to let you know I am searched for more solutions.   Again, you must know that PSE12 is no longer supported.  I am not supposed to take the time for this, and won't.  Bye.   
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oldman9

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I appreciate your last two posts - they are at least aimed at resolving my problem rather than just a bunch of ranting.  I believe that if you were to re-read this entire thread with an objective view, you may change your opinion as to who has been yelling at whom.
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Steve Lehman

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Well oldman9, I have re-read this forum and I come to this same conclusion.  ALL of you were taking a turns yelling at me, and that's harassment - especially when you are NOT paying for this technical support.   Otherwise, I wouldn't have reacted.   And now that you are acting sheepish, that doesn't make up for your yelling at me.  

As I went back and forth between forums I resolved other 17 cases and then I was still came back to this forum and took the same user-yelling at me as if all of you were having far too much fun at it.   I do not deserve to be yelled at.  I am NOT a dog.  This forum is FREE.   YOU don't pay for it.  Yet, two of you wanted more free stuff, free software, free support and real support and not just to buy new software.   I told you to get PSE15 because your computer corrupted more than one program.   Yes you hit a nerve.   No I won't be lenient.    

In another forum, one user told me he was happy to jump from PSE12 tro PSE15 and had a entirely different issue with his program.  He did NOT have a computer that corrupted his program however.   Still he knew the best way was to get on with his life, and go forward.   

I will not support your software further.  You yelled at me.   
I took more time with you than anyone in the past 3 years.  
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Steve Lehman

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BTW Oldman9, 
I will edit and removed my last remark and replaced it with this:  
I did not come up with only 2 solutions, I came up with 6 technical solutions, NONE of which was approved by you.  Most of your written sentences were condescending.   That can hit a nerve in anybody.   I won't be taken for a fool, and it seemed you were taking me for one.   You didn't think I was a good tech.  You insulted me many times. You mistook me for fool.   I will never do that again with anyone - for sure.  
(Edited)
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Steve Lehman

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Oldman9,  

I have one more solution.  I had said before, uninstall and reinstall which you tried and failed.  Another user did the same, and after several reboots, his worked.  See it here in an other forum.

https://feedback.photoshop.com/photoshop_family/topics/windows-10-update-broke-elements-12?utm_source=notification&utm_medium=email&utm_campaign=new_reply&utm_content=reply_button&reply[id]=18810247#reply_18810247

I had contributed to it in the same way as I did with you but there is no other work around.  As a software engineer, I work with work-around's rather than resets, ands I work mostly with Windows and Adobe has been with me since I was Adobe';s first test engineer for Photoshop back in 1992.   The uninstall and reinstall is my first line of defense.  I suggest you keep trying.   

Steve Lehman, MCSE responding   
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Steve Lehman

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Oldman9, 

IF you are using full screen, minimize it to show its menus.  This solved another's problem also.   

Steve Lehman, MCSE responding   
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oldman9

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Thanks