Downloaded Photoshop Trial Version but Problem struck.

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  • Problem
  • Updated 3 years ago
  • (Edited)
I downloaded the free version of Photoshop for the trial in view of buying but It keeps on coming up with errors and computer needs to restart, what can I do?
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Jan Carole

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  • frustrated

Posted 3 years ago

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Chris Cox

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Photoshop wouldn't give an error saying that the computer needs to restart -- that would be an OS or installer message.

What OS version are you using?
What does the exact error message say?
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Jan Carole

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Its 64 Bit Operating System, Windows 8, Memory 16.0GB. The error message comes up on a blue background with sad face and an error number and that the computer will close down in 1 minute and that it will re-start itself. Hear from you soon. What is the solution?
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Chris Cox

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OK, that's an OS error or an OS updater.

There is no solution from the Photoshop side -- you need to determine what on your system is causing that OS message.