Photoshop Elements: error when downloading from

  • 1
  • Problem
  • Updated 7 years ago
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Removing service category

when I try to download a picture zipfile from library I get " in need an upgrade" despite the fact that I just upgraded to Photoshop 10 Elements etc.
Photo of wellh


  • 1 Post
  • 0 Reply Likes

Posted 7 years ago

  • 1
Photo of Brett N

Brett N, Official Rep

  • 2258 Posts
  • 116 Reply Likes
Could you be a bit more specific?
What do you mean a zip file? Downloading your images from shouldn't involve a zip file.
Could you post a screen shot of the full error and where you are encountering it?

Perhaps you are attempting to download Plus only content into Photoshop Elements. Plus only content is marked by a golden banner across the top right of the content thumbnail.

This conversation is no longer open for comments or replies.