Photoshop Elements: error when downloading from photoshop.com

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  • Updated 6 years ago
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when I try to download a picture zipfile from myphotoshop.com library I get " in need an upgrade" despite the fact that I just upgraded to Photoshop 10 Elements etc.
Photo of wellh

wellh

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Posted 6 years ago

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Photo of Brett N

Brett N, Official Rep

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Could you be a bit more specific?
What do you mean a zip file? Downloading your images from Photoshop.com shouldn't involve a zip file.
Could you post a screen shot of the full error and where you are encountering it?

Perhaps you are attempting to download Plus only content into Photoshop Elements. Plus only content is marked by a golden banner across the top right of the content thumbnail.

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