Elements: Dotted lines created by selecting tool are left and cannot be got rid of even when all unselected

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  • Updated 1 year ago
  • (Edited)
My Environment: Mac OSX 10.11.6, Photoshop Elements 15.0
When I use rectangular selecting tool and expanding image to beyond editing area, the dotted lines are being left. Even I set 'unselected all', there are still dotting lines left. It seems to be a bug on refreshing the image. The only way to remove it is zooming in by a big number like 1000% and then  zoom out to normal 100%.
Am I missing something? Thank you in advance for helping me.
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正敏 内山

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Posted 1 year ago

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Steve Lehman

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Hello,

Ok.  When selecting that tool and outlining the frame (to copy and whatever) the dotted lines are supposed to disappear by using the same tool inside the dotted line box and clicking to make it go off.  If you already tried that move, let's try another.  

Select the rectangular marquee tool.  Now, looking at your work area in the program, on the right is a question mark.  To the right of that is a down-menu.  Click the down menu, then click on "tool reset".  Now you can work with it.   Let me know how it goes.   

Steve Lehman, Windows MCSE responding  
 
(Edited)
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正敏 内山

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Hello Steve-san,

Thank you for your support.
I tried both but those did not work.
Dotted lines outside working area have been remaining in every way. Thanks.
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Steve Lehman

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I'm sorry I failed you.  The only other thing left I can do is have you uninstall and reinstall the software, if you wish to undertake that task.  You'll need to have the original key when you first installed it.     
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正敏 内山

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Hello Steve-san,

Thank you for our response.
When I put my question to Japanese community, no one responded for more than a week.
I feel Adobe has to take responsibility for gathering users' inputs and put them on problem list rather than leaving them to user community unless it is provided free. It can be not only for myself but also for themselves!! Thank you again for your kindness. Have a good day.
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Michel BRETECHER, Champion

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I would have given the same advice as Steve.
I think I can reproduce the same behaviour in my Windows 10 version:
- Use the rectangular marquee tool inside the image. 'Marching ants with big dots'.
- drag the rectangle slightly outside of the canvas. The part of the rectangle on the surrounding grey background is in small dots.
- Move the rectangle back within the image canvas: the small dots ouside are still visible.
- move the cursor outside of the document window, the small dots disappear.

In other words, if it acts like for me, don't worry. Not a bug and no effect on your image or selection.
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正敏 内山

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Hello Michel,

Thank you for your comment.
I understand there is no effect on my image. I just do prefer not to see the meaningless dotted lines in order to respect professional software like Photoshop. Actually zooming in and out - double action makes it disappeared. Or switching application of Photoshop Elements to other application and then reactivating the Photoshop Elements makes it disappeared. So the dotted lines is being unnecessarily shown. I believe there is no intention by Adobe, and is called a bug, even though it is not critical. Adobe does not want users to see the ugly lines. BTW, I did not have the problem with Photoshop Elements 11.
Thank you for your additional comment. Have a nice day.
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Michel BRETECHER, Champion

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Just for comparison, the behavior (ghost dotted lines) does not appear in:
- Elements 12
- Elements 14
nor in latest Photoshop CC ...
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正敏 内山

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Hi Michel-san,

Thank you for your information not only for me but for Adobe.
It helped me feel more comfortable, much much better than no response in Japan.
Have a pleasant day to both of you and Steve.
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Steve Lehman

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Are we talking about the marquee tool or the cropping tool?  The more the tool is described, it sounds like the behavior of the cropping tool.  Could I get a verification for that?   
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正敏 内山

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Good morning Steve-san,

Thank you for your clarification. I have been referring to the marquee tool.
To make it clear, I prepared for the document attached. I hope it helps.
I am sorry if I brought any confusion to you.
Have a nice day.
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JEA

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In my opinion it's a bug in photoshop elements 15.

The reason, there was the  same confirmed bug in an earlier version of photoshop that was fixed in an update and photoshop elements is based on the photoshop code base.

I'm sorry i don't recall the specific version, but i'm sure it was one of the photoshop cc versions.

It seems irresponsible on adobes part not to comment on threads like this so users don't go back and forth about whether in their opinion it's a bug or not a bug.
(Edited)
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Steve Lehman

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I agree with Michel.  I think it works normally.  Clicking out of it is not always easy.