Does anyone at Adobe ever read anything posted here?

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  • Updated 6 months ago
Based on what I have observed, it might be that Adobe never looks at this blog!
I think it might be that this blog is no more than a place for people to let off steam and Adobe really doesn't give a rat's ass what anyone has to say. This most recent release of the update to Photoshop is a classic example!
What do you want to bet that Adobe will not respond to this either?
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Dennis Nisbet

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  • FRUSTRATED!!!

Posted 11 months ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I’ve put official answers on most posts.
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Rosa

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You do Jeffrey and thanks.
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Dennis Nisbet

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Hello Jeffery,
Thanks for the come-back on this.
I am a retired National Sales Manager for a mid-sized company that eventually succumbed to technological changes in the photographic industry.
Unlike Eastman Kodak who thought they were the industry leader until the very day they filed bankruptcy, our company just wasn't built on products and technologies that were sustainable as technology changed.
Over the last 5 years, I've worked as a consultant for a very small third party creator of software that was completely dependent upon the whims of Photoshop.
During that time I learned that products like ours, while valuable to the end user, were not considered important in the eyes of Adobe. That left us chasing Adobe!
Now, what I see, is the same thing only it is extended to all of the Adobe users.
The real Photoshop customer is not the so-called PRO! 
There are hundreds, maybe thousands of users that do not depend on Photoshop but like to use it because it is fun!
However, just like the PRO, they are also impacted by changes just for the sake of change and not because it was a modification requested by many.  
   
(Edited)
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Kukurykus

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Why they won't create pararrel Ps for Beginners so like they distinquish forums as well:

https://forums.adobe.com/community/photoshop

https://forums.adobe.com/community/photoshop/photoshop_for_beginners?view=overview

(loll I found they removed that forum, now it opens as regular one)

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Warren Heaton

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They read it and often they respond. Be sure to vote at the top when it’s a feature request. The latest version does seem to be a bit buggier than usual for a dot zero release.

For what it’s worth, I alway uncheck “Remove old versions” and use major upgrades with caution.

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Rosa

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Me too and that is such good advice. I've gone back to using the older version. I'm able to compare versions when I have time and try to help Adobe with the bugs!
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Kukurykus

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10 months ago after I switched from CS6 EXTENDED I believed in their professionalism. I doubted what other users say there is weak coopeartion between us and them. Unfrotunatelly I naturally changed mind and now after they ignored bugs I reported since they are kept for new releases I don't report any new ones. How they have to focus on old bugs when they come with new ones? Instead of fixing those they waited longer for their turn, now they struggle with something that could be avoided.
(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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We always list what issues are fixed: https://helpx.adobe.com/photoshop/kb/fixed-issues.html
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Kukurykus

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It would be great we had a page with 3 x 10 items live lists where each list is related to other kinds of bugs (by priority), those Adobe considered to fix in first instance, those users voted to be fixed and those the oldest that couldn't be fixed for some reason earlier but still wait for their turn (sorted by oldest date they were found at).
(Edited)
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Johan Elzenga, Champion

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This is a feedback forum for questions, bug reports and feature requests. Adobe does normally respond, but they can obviously not always offer an instant solution. Lots of other people, not working for Adobe, also spend their time here to offer help where they can.

Your post is just a rant, and Adobe even responded to that one, so you lost your bet. If you have a specific question, maybe they will respond to that as well, but you will have to ask that question...
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Kukurykus

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I would like to have on this forum special section where Adobe listed at least first ten bugs they are going to take care of in first instance. We'd know their priority and wouldn't complain so much, but wait with patience another top one from that list is fixed - so we can see new tenth that was at very bottom came to the light. Now it is that we come here and refresh some old topics with no end. It's so EASY to inform us what they are doing to let both sides rest from each other.
(Edited)
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Warren Heaton

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Bug fixes are included in the release notes; however, it would be great if somehow threads that report bugs could be updated at some point to say something along the lines of "Fixed with update 20.0.5".  
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Kukurykus

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My point was to make such page where we see at least 10 first bugs to fix sorted by priority. This way we can see what's next to sort out before we'll get appropriate announcement after the fact. As then what's bad we still wouldn't know which of another bugs are considered to be 'killed' in next stage as we were in starting point again.
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David, Official Rep

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Hey Warren and Kukurykus,

I can't speak for all the Adobe employees here, but I've worked with Jeff and Pete for many years and we work the same way.  If you (that's anyone reading this post) alerts us to a legitimate difficiency in the product (bug, design failure, incorrectly translated string, improperly internationalized element, whatever), then we log it for the product team to fix, note the fix in the bug report and the bug report here, and when that fix becomes available, we (actually, usually Jeff or Pete) then puts a message letting everyone who is following that thread that a the new version has a fix.  Much more transparency isn't actually allowed for a publicly traded company.

Now, bashing the folks trying to help you here isn't helpful.  Yes, politely sharing your frustration is great and we try to raise these issues to the product team, but most of the employees on the forum aren't _ON_ the development team.  So they have no vote in how that work gets prioritized.  If you want your bug to get the attention which you think it deserves, share with us WHY.  How does this mess up your work?  Do other apps do it right?  Did *WE* do it right before?  What's changed?  Detailed stories are great -- personally, I often copy them verbatim into the bug reports and use them in meetings (I _AM_ on the Dev team).  The more such posts, the more likely management will be convinced this is something worth fixing (remember, there are WAY more requests than what TEN teams could get done!) and thereby raise the priority and probability of the fix.  But ranting at the folks trying to help you is not helpful, even if it might make you feel a little bit better in the moment.

I hope this helps.  And, again, remember that this is officially a user-to-user forum.  Many employees here are "moonlighting" to help customers, not cuz it's part of our job description.

Thanks,
David

p.s. -- you have a bug with Type, Metadata, Shortcuts, or in another language?  I'm asking you, PLEASE post your issues and feel free to tag my name so I see it (I sift through at least 100 GetSat emails a day) and can act on it.  We really DO want to make the product better...

p.s.s. -- many of the other users here are AMAZING sources of knowledge and can help you solve your problem, sometimes before any Adobe employee has had a chance to read the post.  Don't underestimate the helpfulness of these power users!  Y'all know who you are and have my thanks!  <3
(Edited)
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John Eudicone

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I'm with you Dennis! Adobe has no real competition, and many users depend on their products to earn a living, so we are at their mercy. If they were sincerely interested in satisfying the customer they would make it easy for us to offer feedback (at least you would feel that someone was listening). This forum is just a place for users to blow off steam and maybe share information, but the content here has no impact on their products. They don't improve the product with each new version, they make it worse! You would think they would give users more options for customizing how the program behaves and not force us to work the way they want us to work. I used to love working in Photoshop but now I dread it!
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Warren Heaton

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Hi John:

I'm pretty happy with feedback.photohsop.com.  I was happy to find it.  Prior to this forum, I was only using https://forums.adobe.com/community/photoshop.  It's a great resource, but you can't vote for feature requests there.

How would you like to be able to provide feedback?



-Warren
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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John,

Please see: https://feedback.photoshop.com/photoshop_family/topics/welcome_to_the_photoshop_family_feedback_site...

I personally have close to 15,000 replies on this site. That's just myself, not including the over 263 employees that have interacted with customers on this platform.

Here are all the implemented ideas: https://feedback.photoshop.com/photoshop_family?topic-list[settings][status]=complete&topic-list...

Here are all the solved problems: https://feedback.photoshop.com/photoshop_family?topic-list[settings][status]=complete&topic-list...
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Kukurykus

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Click me too button if you're with Dennis Nisbet ;)
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Kukurykus

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That's really nice. I don't know why but I never notice I can sort activities by those all categories!
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JEA

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I asked roughly the same question some time back.

https://feedback.photoshop.com/photoshop_family/topics/reporting-a-problem


I still maintain unless each and every post is read and commented on by an adobe employee, this forum is useless as a bug reporting forum.

You can get help for other issues on the regular adobe forums.
(Edited)
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Kukurykus

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I had a little more luck than you, at least my theard got busy for a while, but the most important is the result, I'm not happy of:

https://feedback.photoshop.com/photoshop_family/topics/why-some-bug-reports-are-not-answered-by-staf...
(Edited)