Photoshop: Do we have a right to digital download if we buy the CDs?

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  • Question
  • Updated 6 years ago
  • Answered
  • (Edited)
I ordered a physical version of photoshop and it was stolen from my mailroom. Can I get a digital download since I already paid for the software?
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Craig Williston

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  • frustrated

Posted 6 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Did you register your serial #?

Be sure to register your product today: http://blogs.adobe.com/photoshopdotco...

If your serial # is registered to you, yes, you can download the digital version and your serial # will work to activate it.
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Craig Williston

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The package was stolen from my mailroom, so I never had a chance to even touch the box, let alone register a serial number.
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Craig Williston

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The product was stolen from the mailroom before I could touch it, let alone view and register the serial number. I chatted with your support team and they are helping me. Thanks.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Ugh. That's a problem. In that case, we have no idea what the serial # was.