Photoshop: Display-Problems working with masks

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  • Updated 5 years ago
  • (Edited)
Hello,
using Photoshop CS6 13.0.1 and getting strange problems working with masks... the picture gets black with stripes and colors... see example.
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Thomas Schilling

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Posted 6 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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You need to update your video card driver:

http://blogs.adobe.com/crawlspace/201...
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Thomas Schilling

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sorry, forgot to explain: i ́m working on mac osx 10.6.8 ...there is no new driver for my ATI Radeon HD 2600.
tried to switch off an on the gpu-support ...with no cange! now i resetted the whole system, cleaning caches, resetting ps etc.

now it ́s working ...so far till the next bug!

but it seems, this is a not so common bug?!

regards
thomas
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Chris Cox

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Not a common bug, and is a problem with the video driver in some way.
It could also be caused by bad RAM, but I suspect you'd see other artifacts if that were the cause.

When you turn off the GPU support, you need to close the document or restart Photoshop.
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Thomas Schilling

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ok, i switched off the gpu-support ...and thought it ́s gone! And now there is the bug again ...with a lightly different optic.
it ́s comming when masking anything ...you can see, the mask is building fragments... btw. i checked the ram ...everything ist fine? do you know what this is about?
regards
thomas
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John Wilson

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I've found the same issue. We use Photoshop professionally every day 8+ hours a day.
I ran into this issue again this morning and it's terrible that random masks in the file get corrupted. Is there no way to fix this and keep GPU support?
Luckily, this morning's work wasn't a lot of invested time but I have lost hours of work in the past. It is not easy to explain to a client that their file was damaged by Photoshop and thus pushes deadlines back.
We are using quad-core mac pros, I've got 10gb of RAM and my GPU is: ATI Radeon HD 4870. RAM tests turn up clean, and turning off the GPU support slows us down.
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Chris Cox

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The only way to fix it is to update your video card driver to fix the bugs in the driver software.