Express: Display picture won't show after chosen from camera roll

  • 3
  • Problem
  • Updated 3 years ago
  • Acknowledged
  • (Edited)
I Choose to edit a picture from my camera roll. If I'm lucky to get the preview picture to show before I hit the pencil to start editing, which isn't offer, ill hit the pencil, the screen freezes, won't show all the editing tools, then crashes every time. I've done every possible thing to try to fix this and I'm getting upset. I love this app and to suddenly have it not work is beyond frustrating
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Allee Jay

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  • pissed

Posted 6 years ago

  • 3
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Peter Baust, Official Rep

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Which app are you using? Which device are you using it on?
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William Kedersha

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Photoshop express, Android Galaxy III

Uninstalled twice and re-installed, same problem
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Anmol Dhawan, Employee

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If you are using Photoshop Express on iOS or Android then a reinstallation of the app could solve the problem. Just delete the app and install it again.
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William Kedersha

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Uninstalled twice and re-installed, same problem
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Janet Flohr

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Having similar issue w/ PS Express on Galaxy SIII android. Select an image from the roll, tap edit, screen goes blank.
Have re-installed the app. Same issue. Happens on any size image.
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Vera Nica

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View my post....hope it helps :)
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William Kedersha

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same problem on samsung galaxy III. Black screen render program useless. Very disappointed in adobe
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Vera Nica

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View my post....hope it helps :)
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William Kedersha

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has anyone found a solution
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Vera Nica

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Yes...I did for the samsung gs3
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Debbie Smith

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Whats the solution
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Vera Nica

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I "had" the same issue with my samsung gs3....SOLUTION IS to turn your screen rotation on and flip your phone length wise when app is open....and waaalaaa black screen is NO MORE. This worked for me....hopefully it will work for anyone else having the same issue :)
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William Kedersha

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Thank you, your solution is a partial solution since to see the image I must keep the screen upside down or horizontal, neither is a solution that I think Adobe should expect a paid app to force a user to do.
Amazing that Adobe does not state this on their support site. Or have a fix for the problem. I guess they just want to sell apps and not worry about if the app works, very disappointing to say the least.
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Vera Nica

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Yea I agree...more like a temporary solution. This is the best app that works for me...despite adobes lack of response. I've been watching this post for a while just waiting for a solution. And glad I helped in some way...I know how frustrating this has been. Would be better if I could hold my phone upright with a better view of my pictures :) if you find out more plz let me know....Thanks
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Janet Flohr

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I'll be damned, rotation worked. Thanks. Pain in the, but it works. Time for an update PS!
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Ian Parks, Employee

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Hi Allee,
I am having trouble reproducing the issue that you and others are experiencing. I hope we can get your issue resolved soon, sorry that it has been blocking you from using the app! I am using a Galaxy S3 and have tried opening several images for editing, but all of them have opened successfully.

Are all of the images that you are experiencing this with shot with the phone? Have you experienced this on multiple images, or just one in particular? Thanks for reporting this to us, my apologies for the inconvenience.

Ian
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Vera Nica

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Hi Ian,
I of course am having the same issues as the rest. My mobile carrier is AT&T as well. I've had my phone for about 3 weeks now and since then Photoshop has not worked either in the upright position. When I received the phone it was operating on ice cream sandwich and I upgraded my software to jelly bean. I had a samsung infusion which was running on gingerbread still and Photoshop worked just fine on that one. Hope this helps in determining what the cause of the problem is.
Thanks
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Janet Flohr

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Hi Ian,
To add my situation to the thread, I have a Samsung Galaxy S3 on ATT, and similar to Vera, have had it for a little over a month. On recieving the phone I upgraded to Jelly Bean, added all my apps, including PSX (which work fine on my previous Galaxy Captivate). The app does as described by the others, does not show the image in Vertical mode, but does in Horizontal (thank you Vera). It does this with all images types and resolutions, whether from camera, or downloaded. One thing not mentioned by others is I do have the gallery storage on an Ext. 64GB Memory Card. I have deleted and reinstalled the app twice. Hope this in some way helps to define the problem.
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Ian Parks, Employee

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Thanks for your help Janet and Vera. Seems to be not connected to where the photos are stored but specifically to Jelly Bean. I updated the test phone manually to jelly bean and am now able to reproduce the problem. We will look into this further.
Best,
Ian
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Vera Nica

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Hi Ian,
Just checking in on the status of this issue.
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Ian Parks, Employee

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Hi Vera,
After identifying this as a jelly bean issue we tried reproducing in the emulator, but this appears to be specific to jelly bean on Galaxy S3. Since this is a device specific issue we need to get ahold of a device for the dev team, they are working on this right now and will debug the issue. We hope to have a fix for the issue soon.

Best,
Ian
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Atul Tripathi

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Hi ,
What is the android version on your Samsung galaxy s3 ,and the model number of the device?
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Anmol Dhawan, Employee

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Hi there,
This seems to be an issue with some of the Samsung Galaxy S3 devices with Jelly Bean update (4.1.1).
There is a quick workaround which enables you to see the picture in the portrait mode as well.
Go to settings -> Developer Options -> check “Disable hardware overlays” (this is present under Drawing section).

Hope this helps!

-Anmol
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Vera Nica

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Hi Anmo,
Thanks its worked just as before!
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smriti mehra, Employee

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The issue has been fixed. Please let us know if it works for you now.

Thanks,
Smriti
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Amit Kumar Gupta, Employee

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A new version on Android has been released. Please try it out.

Thanks,
Amit