Photoshop.com: Can't see Plus upgrade

  • 1
  • Problem
  • Updated 7 years ago
  • (Edited)
Why did my plus upgrade not appear when I signed into account, it still shows basic as my service. Furthermore, account only supports changes such as purchase...and I already purchased the upgrade. It will not take my password, as well. I cannot change my password unless it will take my current password.
Photo of Lori Harris

Lori Harris

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  • frustrated

Posted 7 years ago

  • 1
Photo of Charlie D

Charlie D, Official Rep

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Official Response
Hi Lori

Is your account now showing the Plus upgrade? Were you able to resolve your password issue? I took the liberty of checking your user info against the Photoshop.com database where your photos are stored online, and it says you have a 20 GB Plus account.

If you need to reset your password, please go to http://www.photoshop.com/, click Sing In at the top, and then select "Forgot Password?" Since you are able to sign in here to request help for your problem, you should have no issue using the same account login / password for your Plus account. Are you sure you're using the same login email address/password?