Did not download

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
Hi. I'm deaf and the phone is not an option for me at this time. This seems to be the only way I can get information to you. I received an e-mail this evening that indicates that I've downloaded Elements for a 30 day trial period.

Altho I did look at your site for that download, I DID NOT download it. I plan to download it in another week or so when I can spend time on it. If, in fact, you have me set up for a 30 day trial starting immediately, please cancel it and wait until I actually download the program.

Please pass this to the proper personnel. Thank You!
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Donald Pautot

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  • confused

Posted 6 years ago

  • 1
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Chris Cox

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The trial period doesn't start until you launch the trial software on your machine.
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Donald Pautot

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Thank you for the prompt reply. I am impressed