Did a clean install of Win 10 and downloaded LR6.0 which installed OK but LR won't update des[ite going through the motions at help>update

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Did a clean install of Win 10 and downloaded LR6.0 (stand alone license) which installed OK but LR won't update. Using the help>update it does download what it says are updates but they do not update LR so many raws shot with a newer Sony aren't recognized and imported like they did with 6.5 running on Win 8 previously. I've deleted, reinstalled several times to no avail..  any ideas?
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Martin Dareff

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Posted 2 years ago

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Tom Mickow

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You can download the full app and/or any update installers from this page - https://helpx.adobe.com/lightroom/kb/lightroom-downloads.html
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Martin Dareff

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Tom..  tried all that for the last several days.  I install 6.0 and it won't update from help>update despite going through the updating scenes, but it doesn't update anything..  Delete, reinstall from another browser, same results.  Try the update packages by themselves, no install either.
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Martin Dareff

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Tom..  I have downloaded LR6.0 with different browsers and tried the original file from when I bought it.  None of them update.  I also tried the updates and none of them install.  No version tried so far updates using help>updates either.  Thanks but I've tried all those alternatives and none worked.
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Tom Mickow

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Do you get an error when you try to install the update package?
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Dj

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If that doesn't work, you can import your Sony Raws if you convert your Raw files to DNG raw files with a free online converter from Adobe. This is a useful workaround that doesn't take too long. 
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Martin Dareff

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I'll try that to restore the couple hundred Sony Raws from the last trip...  going forward it is not a solution.
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Martin Dareff

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Downloaded the dng converter which does no seem to like Win10 and froze upon opening.
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Dj

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OK - Sorry I didn't think of it sooner. The stand-alone versions of Lightroom do not update, only the CC versions. You have to wait until they release a stand-alone LR version 7 to get all the updates at once. Your immediate problem is you need a newer version of the camera raw so it will read your newer camera raw files. The dng solution will work for you. If you have Photoshop - you can update the Bridge program and it updates the camera raw files you need to recognize your newer Sony files. If not, only dng will help you. 
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Dj

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OK - Thanks - I learned something new!
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Martin Dareff

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Tom .. I don't see how that can be accurate.  I was not on creative cloud, was not paying a monthly subscription and was using 6.5 which had been updated several times since the original 6.0 installation.  I've tried updating the new 6.0 install to 6.3, 4 and 5 with no results.  help>update gets it to run an update sequence but the software is the same after it runs as before. 
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Martin Dareff

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Perhaps its a different function but in Lens Correction - Basic mode there is an upright feature.
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Tom Mickow

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Not quite sure what piece you're questioning as being accurate, Martin.

Dj stated that updates aren't available for standalone users.  I was correcting him and saying they are available.

As a standalone user, not paying a monthly subscription, you are still able to get program updates from Adobe.  If you purchased version 6, you should be able to update it to the most current release for free, which is version 6.6.  (I'd recommend only updating to 6.5.1 though.)

For both standalone users and CC subscribers those program updates include bug fixes and additional camera support.

Updates for CC subscribers also contain new program features. Guided upright is one of the newest features introduced in the latest update for CC users.  If you're interested in how it's different from what you and other standalone users see in the Len Corrections panel, I'd suggest starting with this blog post.

If you read through that, it should be pretty apparent that the new feature is available to CC subscribers, but the bug fixes & additional camera support are applicable to both CC subscribers AND standalone users.

Hopefully that helps clear things up a bit.
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Martin Dareff

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Tom...  my apologies.  I was agreeing with you that DJ's statement  "OK - Sorry I didn't think of it sooner. The stand-alone versions of Lightroom do not update, only the CC versions. You have to wait until they release a stand-alone LR version 7 to get all the updates at once."  was in error.  Sorry for any confusion..  brain addled after 7 imports/uninstalls.
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Victoria Bampton - Lightroom Queen, Champion

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Yes they do update. They just don't get the fancy new features, but they still get camera updates.

Martin, did you uninstall Lightroom? Then install 6.0. Then install the latest update from the same download page? If you get an error doing that, there's a deeper installation problem, and the easiest fix is to uninstall, run Adobe's CC Cleaner app (yes, even if you're not on CC), then run the installers.
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Martin Dareff

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Victoria..  I have uninstalled and reinstalled five or six times now.  I installed from an original saved file, and tried downloading from Adobe using different browsers..  IE11 and Firefox all to no avail.  I will try the uninstall and cc cleaner thing if you would be kind enough to give me a link to it so I know I have the right file.  Thanks in advance.
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Martin Dareff

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OK, uninstalled and restarted.  Downloaded cc cleaner and installed, ran in Admin mode and followed the instructions having it clean all. Restarted and reinstalled LR.  Went to help>update and ran that.  It downloads stuff and then tells you it is updating but when it finishes nothing is updated.  Tried to import the Sony raws and it says it could not recognize the raw profiles ..  clicked update from that screen and it says it can't update for either not connected to internet (I AM) the needed server is not available at the moment (at Adobe) or some other reason that doesn't apply.

OK Champ...   your thoughts?
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Tom Mickow

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Go to Help-->About.
What's the version number?
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Martin Dareff

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6.0  before the clean install on Win 8.0 it was 6.5
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Tom Mickow

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I know you want the Help-->Update thing to run, but I'd try to start with a more manual approach. Echoing & expanding on Victoria's post, I'd do the following -
  1. Uninstall Lightroom
  2. Download and run the CC cleaner utility Victoria linked.
  3. Delete any other install files you've collected while trying to get this working.
  4. Download the main Lightroom installer (744MB) from here and install it.
  5. Download the 6.5.1 update (209MB) from here and install it.  This is a zip file that you'll need to extract to location on your hard drive and then run the AdobePatchInstaller.exe executable.
  6. If you get any errors, post them here.  If not, open Lightroom, go to Help-->About and verify the version number.  It should be 6.5.1.
Sounds like you've done a bunch of the steps already, so you could just try starting at #5 right now...
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Martin Dareff

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Thanks Tom...   I've done 1, 2 and 3 and reinstalled 6.0 from the Adobe web site. .. that here link gets blocked. Can you advise a link to the AdobePatchInstaller.exe file?  BTW, when I click on the "here" you supplied after the (209MB) it says the file is 247 MB.  As soon as I have a link to the executable installer I will try the remaining steps.  ... meanwhile I downloaded the 247MB file..  it did give me an option to either open with LR or save so I saved it for now. and thanks again..
(Edited)
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Tom Mickow

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The files are all from that page I sent you to originally.

https://helpx.adobe.com/lightroom/kb/lightroom-downloads.html

I just took the size from the text on that page, so they might have it wrong.

Here's a screenshot of the page with the ones you're looking for circled.

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Martin Dareff

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Tom..  I downloaded the patch installer and clicked it to run and got a giant warning from windows so I am going to try to let lightroom run the file.  Will let you know if anything changes.
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Martin Dareff

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Tried it with open with LR..  that accomplished nothing.  It just opens, goes to the import page and shows a copple of small images that are not mine.  Nothing else changes
(Edited)
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Tom Mickow

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You can't open the patch file with Lr.  It needs to be run through Windows with Lr closed.

I don't know what "giant warning" you were getting from Windows, but if it was the standard User Account Control (UAC) warning that asks if you want to allow the program to make changes to your computer, that's normal/fine.

You need to extract the contents of the zip file, run AdobePatchInstaller.exe from Windows, and click OK if/when you get the UAC prompt.

If you do that and Lr still shows it's at v6.0, not 6.5.1, I'd contact Adobe support.