Lightroom Classic: Develop module grey

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  • Updated 3 months ago
  • (Edited)
After starting Lightroom the develop module is grey and the sliders are disabled. After five minutes the picture appear and the sliders are redady for work. I suppose the login takes all the time. The internet connection and the speed on the browser is ok.
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Elias Schreieck

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Posted 3 months ago

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Rikk Flohr, Official Rep

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Can you go to Help>System Info... and get us your installed Lightroom version number?
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Elias Schreieck

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CC 8.2

Thanks for helping me!
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Rikk Flohr, Official Rep

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Is this a one time occurrence at Lightroom launch or does it happen on every image?
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Elias Schreieck

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its on any start of Lightroom and yes it happen on every image. I am confident the problem deal with the login. When I disconnect the internet Lightroom starts without problems.
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Rikk Flohr, Official Rep

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I think I wasn't clear with my question. After starting Lightroom and experiencing the delay, do you ge the delay going from image to image?

Do you have a firewall on your system? Could it be disabled to see if it has impact?
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Elias Schreieck

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Hello Rikk

The delay only occurs in the development-modul. The scree is grey an the sliders are disabled.



All other modules work properly. In the libray module there is no delay.




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Rikk Flohr, Official Rep

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Ok. Your screenshot is from Lightroom Classic not Lightroom CC. I have retagged this post and you can ignore my previous comments as they were for the Lightroom CC product. 

Slow loading from Develop module: Items to check:
In Edit>Preferences>Performance you might try setting the Camera Raw Cache setting to a higher value. Default is 5 GB but I recommend a larger value for better performance when working on image in Develop
Then:

In Edit>Preferences>Performance do you have GPU enabled? If possible could you post a screenshot of your "Edit>Preferences>Performance" screen. 
Next - go to your video card manufacturer's website and install the latest driver for your video card. 

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Elias Schreieck

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Simon Chen, Principal Computer Scientist

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This seems to be related to subscription status check. Quit Lr and try to sign out and then sign in with your Adobe ID from the Adobe Creative Cloud app and see if it helps.

https://helpx.adobe.com/download-install/using/sign-in-activate-creative-cloud.html
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Elias Schreieck

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This seems to be related to subscription status check - I believe this is part of the problem. It takes a few minutes until the develope module is enabled. When I try to sign out while the delay, it also takes  endless time. An wenn I start the Creativ Cloud there is also a delay for a few minutes. When I disconect the internet, the develope module works from the first second. So I suppose the response to the adobe license server takes all the time. I don't know when this problem occured first. After installing lr and ps there was no problem for almost one or two years.
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Rikk Flohr, Official Rep

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If you disable your firewall in Windows does the app respond more promptly when the internet is connected?
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Elias Schreieck

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Disable the firewall doesn't fix the problem. When I disconnect the internet, the grey screen doesn't appear and the sliders are enabled imediatley.
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Simon Chen, Principal Computer Scientist

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Next time, try sign out via Lightroom>Help> Sign out... and sign in via Lightroom>Help> Sign In... and see if it makes a difference.

Also before quiting Lr, try switch to the library module and CMD+D (Ctrl+D) (this makes sure that when Lr relaunches, it will launch into the library module and no photos are selected). Does Lr launch with normal speed? When switching to develop, does the switch complete fast? 
(Edited)
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Elias Schreieck

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It takes a very long time (maybe 3 to 5 minutes) to sign out and the same time to sign in but there is no difference of lr behavior 
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Smit Keniya, Employee

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Hi,

Could you generate logs using Adobe Log Collector and share the file name you get in your email to keniya@adobe.com?

After you have collected the logs, could you try sign-out from Lightroom Classic, restart Lightroom Classic and then Sign-in.