Detecting my kamera from the drop down menu in Elements 15

  • 1
  • Problem
  • Updated 2 years ago
I have installed Photoshop elements ver. 15 on my PC (64 bit) and are not able to detect my kamera from the drop down menu. Anyone that have had this problem and can suport me with a solution :.)
Photo of Kurt Håland

Kurt Håland

  • 1 Post
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Michel BRETECHER

Michel BRETECHER, Champion

  • 1155 Posts
  • 237 Reply Likes
Please state your camera (or smartphone/tablet) model.
The workaround is generally to test if your OS (Win 10...) can see the camera or device in the Explorer and to download your files to your computer. Then you 'Import from files and folders'.
Another workaround I do use to upload to my smartphone is to sync my images with a web service like Dropbox, OnOne, Google... and to download from the Web. Easier than fiddling with a cable...
For my cameras, I do use a card reader (very affordable and fast).
Photo of Steve Lehman

Steve Lehman

  • 750 Posts
  • 85 Reply Likes
Hi Kurt,   

The problem is in your camera program.  Devices (cameras, scanners,) can't be detected unless it's turned on. Check that.  And then:  Be a tech - check your cables.   And check your camera's program settings.   

When it comes to devices, it's the device that's the problem.   It's not Adobe.  It's not Windows 10.  Also, the card reader thing Michel mentioned is what pro's use.   My company can sell ya a nice card reader that has drives per each type of camera memory made.   Most pro's have 5 or more cameras.   My company can sell ya a good car reader.   For real, come back with an order.   It's made by a very good USA company in San Diego.   Its CEO is a software engineer like me.   We're buds.   

Oh and ... is your camera spelled kamera?   My camera's are spelled Nikon, and Canon, and Canon, and Nikon, and Nikon.   Happy Computing.   

Steve Lehman, MCSE responding