Photoshop: Refine edge destroys edge since the update

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  • Updated 2 years ago
  • (Edited)
Refine edge is terrible since the update yesterday. It is impossible to use!!!

Please respond. I have 538 photos to cut out of the background. I was doing very well and fast until the update. Now Refine Edge destroys the edge!!
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Margaret Langley

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  • frustrated

Posted 3 years ago

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Chris Cox

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As far as I know, Refine Edge didn't change in the Photoshop 2015.1 update.
Have you double checked your settings for it?
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Tanja Schulte

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the whole new masking tool is crap.

you changed it and not to the better. it is useless now.

there are dozend of threads here reporting the issues.... why is nobody at adobe fixing it?

we are on CC2017 now.. and it is still not fixed.

(Edited)
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Dan McNeil

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I have same concern
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eartho

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Destroys it how? Can you show a few examples?
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Martine Martell

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I'm  having the same issue...
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Thor-Anders K. Didriksen

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Me too! Can I roll back photoshop to the previous edition?
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Karin Johansson

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me too!
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kurt

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Me too ! as a CS5 user forced to upgrade to the CC version, no having the REFINE EDGE tool under "Polygonial Lasso" is slowing down my productivity enormously.  I am a photoeditor for a website and need to have something that works easily and effectively.

I'm at my wits end.
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Gerardo Flores

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Having same problem! Frustrating!
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Margaret Langley

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Instead of picking up More detail out side of the marching ants it destroys the edge (creates voids and removes pixels) inside of the ants. When refine edge brush switched to erase refinement, it blurs everything it touches.
I have changed all of the settings until I am exhausted. I am now using my CS5 on an old computer and doing what I want only slower. I have compared the settings and my edge refinement is broken on the CC up date. I tried moving the marching ants away from the edge, Too far outside of the object and it got worse. I tried moving the ants well inside the borders of the object and it was slightly better.
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Chris Cox

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Which OS version are you using?
And are you referring to Photoshop CC 2015.1, or a different update?

Can you show us an example of what you are referring to?
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Margaret Langley

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No , I am referring to a purchased program before CC rent to never own plan.
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kurt

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Chris -
You keep insisting that the customers send you examples - but

1. refine edge tool is not availale in as a funtion of the Lasso tools and clearly the masking tool is causing a great deal of pain. 

2. This issue has been the subject of significant complaints and by now someone must have provided an im
age.  I get the feeling that this is just Adobe's way of mollifying the comlainer.
3.  There are enough complaints to warrent bringing back the old REFINE EDGE feature which worked very will - at least in CS5
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John Maguire

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Not sure it's in this thread but... The old refine edge is still in the new version. Make your selection, go to Select menu and click Select and mask while holding the shift key. Doing this will revert to the old working refine edge.
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Sandip

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I have same problem with Refine edge. After i udate photoshop from 2015.0.1 to 2015.1 , probem starts with Refine edge. Refine edge was good in 2015.0.1 ver. Now it starts to delete white/black area. Sometimes other colour area. It happens with my friends also. i am useing windows 8 & windows 10. 4gb grapic, 32 gb RAM, 2 tb HD, 1920x1080 &1366x768 Display. I have more than 50 important images to edit. now i am stuck for this problem.
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Chris Cox

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Can you please show us an example of what you are referring to?
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Richard Lohr

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Same thing happened to me. This tool worked beautifully before updating. Now it is pretty much just a normal brush. Can I go back to the previous version? Really need this to work.

Mac OS 10.10.5

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may be helpful for us to see your settings in the the refine edge dialog, or possibly a video capture of your screen demoing the issue.
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kurt

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OMG are you kidding... Sorry I'm just really honked at you guys.  I'm a photoeditor for a website and have to produce a high volume of images daily - upgrading to CC is problematic in the first place - but losing the option of a working REFINE EDGE tool - and one easily accessible from the Lasso tool function has made this impossible to use. 

And all you guys do is ask for examples.

Why don't you just bring back the feature that so many of us would like to use until you sort out the issues - real and otherwise - with the latest build?
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John Maguire

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Kurt, the old refine edge is still with you. Make a selection, go to the selection menu, while holding shift, click on select and mask.. the old refine edge opens
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eartho

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Not the exact same issue, but possibly related... quick selection has been a mess for a while now. If you use it with Auto-Enhance, it creates halo's/artifacts all along the interior and exterior of the mask. Not sure when the algorithm changed, but at least since CC14.
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Richard Lohr

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I just got off a one hour phone call with Adobe support. Reverted back to the previous version 2015.0.0, and the tool works as it did before.
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Tanja Schulte

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you can use the old tool in CC2017 too.


go to the select menu. hold SHIFT and click on select and mask.

that will open the old tool.

and if anyone at adobe is interested in seeing the difference... just USE the tools.


some said the difference is because of the new tool using the GPU.
i don ́t know if that is true.

but i have a GTX 1080 and used 4-5 drives over the time.... and the new tool does not work.

a GTX 1080 is as good as 98% of the photoshop users will use.
so why is it not working correctly?
it is sure not because of not enough GPU power or driver issues!!
it is because of BAD CODING at adobe.

all their GPU enhanced features are just badly coded with lots of errors.
just look at lightroom, the GPU features are in desperate need to be fixed.






(Edited)
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Betty Leong, Employee

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We have not made any changes to the Refine Edge feature. You may be running into a bug that we have not been able to reproduce here so far. For those with issues, were you refining a marching ant selection, or a layer mask? Did you try switching to different View Modes in the Refine edge dialog to see if that makes a difference? Does moving the edge detection Radius do the right thing?

Please let us know if your'e OK with us contacting you via email to get to the bottom of this. Thanks!
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John Maguire

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According to adobe, "select and mask," which comprises the refine edge tool now works off of the video card gpu instead of the PC's cpu. So it has been changed. The old refine edge worked great. 
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Margaret Langley

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Question #1 - Could this bug be related to Windows 10? I am constantly haulted from working with interfering mesages from windows 10. Up grade, Sync? Back up! I used to be plagued with Want to buy an App.?

New subject:
I have been saving for a SSD and a new install of windows 7 pro 64bit.
If I do go back to Win 7, will I have problems with Photoshop CC
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John Maguire

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The problem is not windows 10. It is due to adobe switching select and mask to the GPU. Due to the fact that all GPU's are not the same nor are their drivers adobe has their hands full. The problem is present on Nvidia, AMD and intel cards.
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Richard Lohr

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Thanks for the reply. I am just too busy to deal with it now, and I am happily using the previous version. I did note, however, that the same problem occurred when I updated Photoshop on my brand new laptop, so that rules out a graphics card issue.

The only thing in common is a rather ancient Wacom Intuos2 tablet, which isn't supposed to work on either of these machines, as there is no compatible driver, but somehow I was able to save my settings. Could that have caused the problem due to some conflict with the update?

Entirely different issue, but may have some bearing... things get "stuck" to my pen in the layers pallet and also in the properties window. What I mean by that is that a layer that I have just renamed, for example, often follows the movement of my pen and that causes a change in the layer order. Similarly, when moving a point on a curve, the pen doesn't drop the point, but the point follows the pen outside of the properties window. I hope that makes sense and might be useful.
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Martine Martell

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Its not a tablet/pen issue.. Im using an apple mouse and its happening to me too. I has to be the update.
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Kenneth Smith

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The 2015.5 update on has destroyed my ability to mask effectively.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you still having troubles with 2015.5.1?
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Richard Lohr

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Hey Jeffrey,
I just saw this. Yes, I am. See my post below.
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Richard Lohr

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Yesterday, I updated to 2015.5.1, hoping for the best, but the refine edge tool in Select and Mask is still utterly useless. I watched Scott Kelby's video (about S and M) on YouTube and was very impressed with the task space and tools, until I looked closely at the mask... terrible, even with a dark haired model on a white background. So frustrating. The concept of the task space is great... if only refine edge worked.

I just reinstalled 2015 (Creative Cloud>Apps>Previous Versions>Find Additional Apps>Previous Versions>View Previous Versions>Photoshop>Install>and then choose version from dropdown). Unfortunately, that was not the last version of 2015 (its the woman's face, rather than the little girl climbing stairs), but the refine edge tool works great.

I love the new content-aware crop, and the face-aware liquify tools, so will probably need to run both 2015 and 2015.5 on my computer. Someone should get fired over this.
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Karin Johansson

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Still same problem even for me! This new select tool sucks! Change and make it better!
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Michael Carter

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I'm so disappointed from the results coming from the new select and mask tool. I just updated to Photoshop CC 2017 with hopes that this would be corrected but it's the exact same mess that it was in 2015.5. Perhaps Adobe underestimated how many professional photographers relied on the accuracy of the refine edge tool?? The select and mask tool is a complete disaster and total step backward, in my opinion. 
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Tanja Schulte

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nobody at adobe cares. they will keep on telling you nothing changed.

it ́s a sad joke. it ́s obvious that something is broken.

i use topaz labs remask for now.

 but that adobe denies the problems shows how they tread their customers.

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John Maguire

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The old refine edge tool is still in PS2015 to 2017. to access it first make a selection. Then open the Select menu. hold the shift key down and choose "Select and mask." The old refine edge opens instead!!!!!!!
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Richard Lohr

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That's amazing John! I was thinking I might have to buy a new computer... it seems that the new tool is powered by the graphics card, and mine isn't up to the task. This works great. Thank you!
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John Maguire

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NP, glad it works for you. Pass it on.
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Tanja Schulte

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same here the new refine mask function is totally crappy...... i have a 1080 GTX.


i mean what card would i need to get GOOD masking with this new tool?
a 4000 euro nvidia quadro card?

just admit that it is broken and fix it!!


just try the old tool and hair.
the old tool keeps the "hard edges" of cloth etc.

then try the new tool... it will mask inside the cloth area and destroy the hard edges.

i shoot a lot before a neutral grey background and mask people out, to replace the background. the new tool is a nightmare. the new refine edge brush is useless.

when i have a red cloth and blond hair masked with quickmask etc. and want to remove grey areas behind the hair i don ́t want the refine edge tool to make parts of the red cloth transparent!!

i want it to remove the GREY. and there is plenty of contrast and color difference for the masking tool to work. but it does not work correct.

no way to make this work good with the new tool. but the old refine edge brush works fine.





(Edited)
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User940480

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I'm having the same problems. The new select and mask tool is incredibly unreliable. It destroys the edge and makes the quick selection useless.
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John Maguire

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The old refine edge is still in there, just hidden. Make your selection as usual, go to the Select menu. while holding shift, click Select and mask. the old refine edge will open.
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Kay Brewer

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Stop saying the old refine edge will open when you make a selecition, go to the Select menu while holding shift, click Select and mas, the old refine edge will open. It doesn't. A different menu opens on each side of your image, but it doesn't show your mask while you're working on it. Why fix something that wasn't broken? I have Win 10, CC 2017. I want the old refine screen back. I, too, am using my old version of PS CS6 just for the refine tool.
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Richard Lohr

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I agree that they have totally f***ed up a great tool, but John's technique to get to refine edge totally works on my Mac with CC 2017.
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John Maguire

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Kay, am sorry your having difficulty with this. But in fact it does. here's a quick video on you tube I just put up to show you:
https://youtu.be/8IVdfw8riy8


You must hold shift and open Select & mask via the select menu, Not the button.
(Edited)
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John Maguire

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The old refine edge is still in there, just hidden. Make your selection as usual, go to the Select menu. while holding shift, click Select and mask. the old refine edge will open.
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Mark Morgan

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Why are my drop down tools all gray in Refine Edge? Is this part of the same problem?