Lightroom CC: Desktop not syncing with the cloud

  • 3
  • Problem
  • Updated 5 months ago
  • (Edited)
Desktop Lightroom CC is perpetually trying to sync. I tried everything like holding the Alt key + clicking on sync and deleted all the pictures that were trying to sync but it didn't resolve my problem. I also tried logging out and logging back in but still the same issue. Have been trying to contact Adobe help but there doesn't seem to be any online chat anymore? Can Adobe pls assist me thanks.
Photo of esther88

esther88

  • 5 Posts
  • 0 Reply Likes
  • fustrated

Posted 2 years ago

  • 3
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 6978 Posts
  • 1574 Reply Likes
Esther88, 

If you login at http://lightroom.adobe.com with the same Adobe ID you use in the Lightroom CC Desktop app, has anything synced? If you bring a photo into Lightroom CC on Web or use Lightroom CC for mobile from a device, does it sync back to the Lightroom CC desktop?
Photo of esther88

esther88

  • 5 Posts
  • 0 Reply Likes
hi, yes the syncing works for both my mobile and lightroom.adobe.com , just the programme lightroom cc on my laptop doesnt sync. 
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 6978 Posts
  • 1574 Reply Likes
Are you using a firewall on your system that might be preventing Lightroom CC from syncing?
Photo of esther88

esther88

  • 5 Posts
  • 0 Reply Likes
Nope, it used to work actually, just not too sure why after the update it stopped syncing.
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 6978 Posts
  • 1574 Reply Likes
Let's try resetting your preferences to see if it lets things loose.

With Lightroom CC Closed, hold down [Alt/Opt]+[Shift] and click on the Lightroom CC icon. You should see a dialog like this: 

Click the [Reset Preferences] button. 

After the reset, does Sync start? 

If not can you grab me a screenshot of your sync panel (example)

Photo of esther88

esther88

  • 5 Posts
  • 0 Reply Likes

Photo of esther88

esther88

  • 5 Posts
  • 0 Reply Likes
i tried that, but its still perpetually in "syncing" mode
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 6978 Posts
  • 1574 Reply Likes
That screenshot helps: I am guessing that with your cloud storage so close to full that you are unable to sync any more.  You may need to clean out some of your Creative Cloud Storage or upgrade your plan so you can store more originals in the cloud. 
Photo of Kate Jacobs

Kate Jacobs

  • 3 Posts
  • 1 Reply Like
Hi, I'm having the same problem only my cloud storage isn't close to being full. Just spins and doesn't sync on my desktop. Mobile syncs just fine.
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 6413 Posts
  • 1423 Reply Likes
Probably not related to original poster's issue.

Please reference the new conversation here: Lightroom CC: Mobile syncs but desktop app doesn't
Photo of Oliver Altermatt

Oliver Altermatt

  • 4 Posts
  • 0 Reply Likes
Rikk,
I have the same problem. No syncing from desktop to the cloud. Only since I updated latest install some 4 weeks ago. It is trying to sync some 800 pics. 

Fotos taken with the Iphone do sync and appear in LR on desktop.
Your help is much appreciated.
Oliver
Photo of Thomas Wallis

Thomas Wallis

  • 4 Posts
  • 2 Reply Likes
I have the same problem also. Lots of cloud storage, syncs from mobile but not from desktop. I deleted all of the photos that were supposedly syncing but it still perpetually tries to sync 9 photos. I tried resetting preference and that didn't help either.
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 6933 Posts
  • 1565 Reply Likes
Not related to thread posted in

Please reference the new conversation here: Lightroom CC unable to sync from desktop
Photo of Jesse Pedyfoot

Jesse Pedyfoot

  • 3 Posts
  • 1 Reply Like
I've installed the 7.4 version and it fixed everything. Hopefully 7.6 works.
Photo of Becca Fay

Becca Fay

  • 1 Post
  • 0 Reply Likes
Did you ever resolve this issue?
Photo of rachalmers

rachalmers

  • 99 Posts
  • 8 Reply Likes
It reads like the upgrade to 7.4 worked in the case above.
Photo of Oliver Altermatt

Oliver Altermatt

  • 4 Posts
  • 0 Reply Likes
Rikk,
I have the same problem. No syncing from desktop to the cloud. Only since I updated latest install some 4 weeks ago. It is trying to sync some 800 pics. 

Fotos taken with the Iphone do sync and appear in LR on desktop.
Your help is much appreciated.
Oliver
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 6413 Posts
  • 1423 Reply Likes
Please go to Help>System Info... and get us your installed Lightroom version number. 
Photo of Tobias Schnurr

Tobias Schnurr

  • 11 Posts
  • 1 Reply Like
I am on all latest version but syncing new picture from desktop or classic cc to cloud doesn’t work. Reset as well without any success logged out and in serveral times as well without access just display xxxx picture to be synced but not progress. What’s wrong at adobe ??? Somebody should really get that more stable. How to fix. Middle of the wedding season and such a shit of stability.
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 6854 Posts
  • 1547 Reply Likes
Please go to Help>System Info... and get us your installed Lightroom version numbers.
Photo of Picero

Picero

  • 1 Post
  • 0 Reply Likes
I also have problem syncing from desktop to cloud. the most of photos sync well, but everytime some of them are not successful. I can find those photos in Cloud in Sync issues.
I found that if I delete those files in "sync issues", they go out of the album in the LR classic. Then I must add those photos in LR Classic to the album again and sometimes then they sync OK.
Can you suggest what to do, because this problems happens everytime I add new album.
Photo of Greg Clark

Greg Clark

  • 3 Posts
  • 0 Reply Likes
My lightroom cc desktop is not syncing new photos I have added to the cloud. I have tried restarting the program and computer and it's stuck. Any help on getting these images syncing again would be appreciated
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 6413 Posts
  • 1423 Reply Likes
Did you purchase an individual prescription or is your license through your corporation or government entity?
Photo of Greg Clark

Greg Clark

  • 3 Posts
  • 0 Reply Likes
I have Adobe CC all apps plan for myself. 
Photo of Greg Clark

Greg Clark

  • 3 Posts
  • 0 Reply Likes
Also plenty of memory on the 2 TB plan, and a gigbit internet connection. In the past I haven't had any trouble uploading images from my desktop to the cloud but now all my photo sessions get stuck..
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

  • 5387 Posts
  • 2132 Reply Likes
When you click on the cloud icon, what does it say at the bottom?