Design Jet500Ps printer issue with photoshop

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  • Updated 2 years ago
I have a new computer and an old hp design jet 500 ps printer. This printer is printing from other software but when I try to print anything from photoshop it gives an error: "the error has caused the programme to stop working." Photoshop then shuts down. Can this be rectified? The printer and driver are fine, it seems the compatibility with photoshop that is the problem. I am on windows 8.1 Thanks
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Ruth Fielding

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Posted 2 years ago

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Chris Cox

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What does the detailed crash report say? Look in the system Event Viewer or Reliability Reports.