System design for capturing ‘feedback’ repels ‘feedback’. Even this particular discussion interface itself here had me confused ...and I teach UX design and engineering, am a programmer and designer working in the industry for a very long time not mention Adobe user since the 80s. Let’s just start with the design forcing user to establish 2 accounts and log into one or another based on a somewhat vague differentiation user is expected to do as to whether she has a comment or question and where in the taxonomy of subject matter that particular item belongs. Phew! I am already exhausted and need to get on with real work so... by-by feedback to Adobe. UX requires more than a concern and interest; it actually is a thing requiring formal study and practice. We who do this are actually trained professionals.
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