Photoshop: Dell XPS 15 (9550) Graphics Card (GeForce 960M) Issue

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  • Updated 14 hours ago
  • (Edited)
(Applies to Illustrator as well)

Problem: When I open the applications it begins to flicker. If I try to open a file it freezes. With the combination of latest drivers it will freeze and say there is a graphics card issue. If I turn off the Intel Device in Device Manager, leaving only the 960M, it works fine (as it should: https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html). This is what I'm doing for how, and it hasn't interrupted my workflow. This took quite a lot of time to figure out. But, it'd be nice not to have to manually turn off the device each time I open Illustrator or Photoshop.

Origins: Recently updated all my CC apps (Photoshop and llustrator) at the same time as I updated my graphics card driver (Intel Graphics Card https://downloadcenter.intel.com/download/28240/Intel-Graphics-Driver-for-Windows-10?product=80939 ). I rolled back my Intel driver (was using version 25, rolled back to 23, 24, and even 21, to check to see if it was a driver issue). Rolled back the GeForce driver, and re-installed to check as well.

Thanks!
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mudl

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  • frustrated, satisfied for now

Posted 3 weeks ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Have you tried just setting the NVIDIA card as the primary card? 

GPU and graphics driver troubleshooting steps

NVIDIA: a. Right-click anywhere on the desktop and choose the NVIDIA control panel.

b. Click Manage 3D settings.

c. Click Program Settings and add Photoshop.exe and sniffer.exe. Change the preferred graphics processor to High-performance NVIDIA processor.
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mudl

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Interesting, I forgot that it just shows up there. So, The NVIDIA control panel doesn't show up in my desktop context menu anymore...Interesting. It does show on my control panel menu, but won't open when I click on it.. I found another suggestion to disable the intel driver and reinstall the nvidia driver. I'll give that a shot and report back.
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mudl

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Weird. So I tried this (re-installing the 960m driver with the intel device disabled in device manager) and now Photoshop is working fine, so apologies to the community for this--it must be an nvidia issue. However, the context menu and control panel are still not working...

Anyway, thanks!
(Edited)