ELEMENTS trial - angry over trial version watermark?

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  • Updated 3 years ago
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This is the most angry complaint I know how to lodge! You offered a "trial" version of the latest Elements. Instead I got a nonfunctional sample that, after all the work of building a production) outputs with vandalism in the form of a useless sign over the entire program.

This is outright lying. You may be assured that I will not be buying the production version of the product! If I were to buy the program I would only wait until the next ugly trick unravels my work.

There is no excuse in business anywhere for tricks like this. Obviously, it does not help your sales or income in even the smallest way. You do not deserve and will not get my money.

A nonfunctional sample is definitely not the same as a trial. A trial must have some use. A sample need only give examples. Your joke is not funny.

Never, ever try to trick the public again! Choose your words correctly.
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John H Wiegman

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  • angry!

Posted 3 years ago

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Steve Sprengel, Champion

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Please provide a screen shot of what you're referring to by "useless sign".

Your title says "watermark" which is commonly used to refer to a mark added to the output image/video so it cannot be used in a normal situation, but then you say there is a useless sign over the entire "program" as if the trial countdown has expired.

What is the actual issue? If it is a watermark on the output, are you angry you cannot use the program for free to do actual work within the 30-day trial period--you want the use of the program without paying, or if it is that the trial period has expired and you cannot use the program, again, how is that wrong, either?

Generally you should purchase a program to use it for purposes other than determining whether it fits your needs which is what the intent of a trial period is.
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John H Wiegman

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1. Your email says, "no reply." Exasperating!
2. You asked for a screen shot . I hope this works;
3. I do not remember typing anything about a watermark. It is like that however. You will see the useless sign on the screenshot, "Created with Adobe Elements Trial version."
4. I am well within the trial period. The obnoxious sign was there at the outset.
5. I would have paid immediately but since the trial was offered and the purchase was so fraught with difficulty (I tried several times) that I gave up and accepted the trial.
6. If the 30-day period had been intended as a sample, your front information should have said that and should not have called the product a "trial." Samples and trials are not the same.
7. I do appreciate your time and your courtesy but this problem should never have appeared.
8. And now your missive here wants me to sign in again! I suppose that there is some reason for that but I am in no mood to play such games. Business! That's all I wanted to do.
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Steve Sprengel, Champion

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First, I am not Adobe, I am a user just like yourself, so I don't have any control over how the program works and also don't like the fact I cannot respond via e-mail like I can on the other forums.

The title of this discussion is: "ELEMENTS trial - angry over watermark?" That's where I got the word "watermark" from. I was confused by the word "program" as I took it to mean the application not a video or slideshow. The screenshot does clarify what you're referring to.

We could have a difference of opinion about whether a watermark on a video from yet-unpurchased trial software is appropriate. It may be that there are license restrictions for DVD or MPEG-2 output codec that Adobe has to abide by and cannot allow a free program to produce un-watermarked video without risk of a lawsuit. I don't know the reason for it, but to me it doesn't seem unreasonable.

The actual issue seems that you cannot purchase the software to get rid of the watermark.

Is the issue with your purchase that has been unsuccessful that the website (or program) doesn't appear to be working and you get stuck on a webpage that doesn't have the right buttons to proceed--maybe the browser or internet security app or internet connection is a problem?

Or is the issue that site works but the payment methods you have available don't match payment methods Adobe accepts?

If I was purchasing Adobe Photoshop (or Premier) Elements from Adobe I would start here: http://www.adobe.com/downloads.html

It isn't clear if you're using Photoshop Elements or Premier Elements. Photoshop Elements appears on the page of Featured trial downloads linked above, whereas Premier Elements (or the bundle of both) requires expanding the list by clicking "View all available free trials".