Deleted preference files

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CS5 Preference files have been deleted - how do I fix this or is it a complete reinstall?
( I have tried all the usual fixes to restore but there is apparently there is nothing to restore as the files no longer exist)
Thanks
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Daniel Ross

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Posted 2 years ago

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Cristen Gillespie

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Your preference files are disposable. We often delete them to get a fresh start as they can get corrupted. If you delete the entire Settings file, you may have lost some assets if you hadn't saved them.

Once you launch the program, the default files will be generated. No need to reinstall PS, if that's what you're asking. However, you will have to go into Preferences to customize them again and go through your workspace to make sure you have that all set up the way you want, including your panel preferences, etc. It's a bit time-consuming, but shouldn't be too onerous. Here's a link that discusses more fully managing preferences and preset assets in CS5.

https://helpx.adobe.com/photoshop/kb/preference-file-functions-names-locations.html
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Daniel Ross

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I have tried the method you linked to several times- before posting : control>alt> shift does nothing -the start up window comes on and then two windows in succession :unexpected end of file and then preference files deleted..
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Cristen Gillespie

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Are you saying you can't launch Photoshop—just straight up launch it, no modifier keys held down at all? And you get a pop up that says something to the effect that Preferences are a problem, along with an unexpected end of file warning? That might take a reinstall of Photoshop, yes. It's what I'd try first if the program itself won't open. If that's what's happening, and a reinstall doesn't let you launch Photoshop, then posting here with your OS/PS Version information, and a screenshot or the messages you get when you try to launch PS, might help someone identify the problem.
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Daniel Ross

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Christen, yes that's the issue- I was able to locate the preference file ibut there is no provision for restoring it - it's an empty 30 kb folder. .I guess it's a complete reinstall..
Thanks for your help.
Ps - if I'm installing the same program on the same computer do I have to re-register it?
Thanks Again
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Cristen Gillespie

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If you're running Creative Cloud software, you don't need to re-register. I'm going to assume by the question, though, that you're running an earlier, non-CC app? The following has official information, but it's a bit obscure. I can't  remember what I had to do, but I'm pretty sure I deactivated to uninstall, then installed fresh and reactivated just to be safe. But that might not be necessary, and unless someone like Jeff from Adobe jumps  in here quickly, I'm just going to point you to this and let you decide what you want to do. The earlier your version, the less I'm at all certain what the policy is now.

https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

If you're feeling uncomfortable or uncertain, this forum has lots of information for all versions and there are people who can directly address your concerns about reinstalling and activation.

https://forums.adobe.com/community/download_install_setup

Sorry. It's about all I can do to try to keep up with whatever is the current version of the apps I use.
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Daniel Ross

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Thanks. After the third try I have it up and running . however bridge , which never worked well , seems non existent. But I do have 2 white bridge windows on my toolbar now.....
Thanks for all of your help.
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Cristen Gillespie

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Hoo boy. If it's not one thing, it's another.<G> Bridge, prior to the Creative Cloud, was installed/uninstalled when you installed/uninstalled a parent app. It should have installed when you installed CS5 again. But you're saying that it's nowhere in your Applications folder? The icons may have lost their parent application in the process, but the application itself should be in your Applications folder. It sounds like you're on Windows, so I guess called Programs, somewhere on your C drive?
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Daniel Ross

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Yes, that where it's supposed to be.
I'm not going to sweat this now - I rarely use bridge .As I only keep about 200 images on the drive. at one time.
Thanks