PHOTOSHOP - Define Custom Shape - program error

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  • Problem
  • Updated 1 year ago
  • (Edited)
The latest release of Photoshop CC has a problem with the "Define custom shape" feature: "Could not complete the Define Custom Shape command because of a program error"
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Christina Doyle

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  • frustrated

Posted 3 years ago

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Photo of Chris Cox

Chris Cox

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Which specific version of Photoshop are you using?
What shape are you using? Can we get a copy of that document so we can try to reproduce the error?
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Christina Doyle

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Hi Chris,

1.
I'm using:

Adobe Photoshop Version: 2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429 x64
Operating System: Windows 7 64-bit
Version: 7 SP1System architecture: AMD CPU Family:15, Model:1, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX
Physical processor count: 4
Logical processor count: 8
Processor speed: 3612 MHz
Built-in memory: 16328 MB
Free memory: 12392 MB
Memory available to Photoshop: 14596 MB

2.
PSD file downloadable from
https://drive.google.com/open?id=0B1z...

Please tell me when you've got it, so I can delete it (to free up memory).

3.
It's the second path in that file that causes the error ...

Thanks ...
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Mike Shaw, Employee

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The top path saves as only a circle because all the sub-paths are set to combine. The one that shows a program error, all the path components are set to subtract.
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Thad Wheeler

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Thanks for this info. I'm using Photoshop CC 2017 and was also occasionally receiving this error. A re-boot had solved it in the past but not this time. I was creating shapes in different layers when this error occurred. I hadn't touched the Path Operations menu. For some reason it changed the selection on it's own for this layer as far as I can tell, unless I hit some unknown keyboard shortcut without knowing it. I have also had Photoshop CC change the selected layer I'm working with on its own when choosing different tools which has created some headaches, as after being unable to properly complete a function I notice the program has jumped to a different layer and is manipulating it instead.
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Shadowalk

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I ma having the same problem