Photoshop: Cannot deactivate CS5

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  • Updated 5 years ago
  • Solved
  • (Edited)
Can not deactive, I was online for 40 minutes still could not correct problem. Deactive does not work. Want to put CS5 on mew laptop
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charles rankin

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Posted 7 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Charles,

Have you looked at the solutions in this document?

Activation, deactivation | Adobe products

How many computers do you currently have activated?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Per the document - It looks like the computer you're trying to deactivate isn't really activated. I've checked your account and there's an open activation on your account so you should be good to go to install on your new laptop.
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Scotte Hoaby

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Jeffrey, or another ... is there a way to deactivate our 'software' when the software is no longer on the computer? I have CS5-Extended - in its box, but not on my computer. My CS5 is likely activated now. I am supposed to have it deactivated before reinstalling it.
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Scotte Hoaby

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Second ... anyone know how I can see if my product is activated or not? Jeffrey (as a Chief Customer Advocate - which I take to be an employee of Adobe) apparently can see my account (or anyone else for that matter). Is there a way that I can see my own.