Elements: activation limit reached

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  • Updated 6 years ago
  • (Edited)
I got a message from Adobe that they will shut down my Elements 10 in 30 days.
I use it on three computers. Correct, but the problem is that my main computer crashed this summer and isn't accessible any longer. On my back up computer, a 10 year old HP, I uninstalled it several months ago. So I can't deactivate any of them. What do I do?
Is it possible to upgrade to 11 despite this threat from Adobe to close my Elements 10?

/Ake
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Åke Holmén

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  • frustrated

Posted 6 years ago

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Chris Cox

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What was the exact message you received?

What you describe doesn't quite make sense.
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Åke Holmén

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Message is as follows: (Translated from Swedish)

"Activation limit is reached for Adobe Photoshop Elements 10
This serial number has already been activated on 2 computers
Nr XXXXXXXXXXXXXXXXXXXXXX

x Try to activate again. I have already deactivated one of my other computers.

If you chose 'Remind me later' you have 29 days to deal with the problem, otherwise the program stops working."

And that's it from Adobe.

/Ake
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Chris Cox

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That doesn't say they will shut down your Elements.

It says that you have reached the activation limit (Since the license only allows for installs on 2 systems). And if you don't activate, you only have 30 days in trial mode until you will have to license the software.

If you have deactivated on your other systems, then something is wrong -- could someone else have installed using the same serial number?

You'll probably need to contact Adobe Customer Support to reset your activations.
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Åke Holmén

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Problem is I can't deactivate any other of the two previous systems. System 1 crashed and that computer is totally out of order. On System 2 I just plainly uninstalled without any active deactivation. So I guess I am stuck here.
Is it at all possible to upgrade to Elements 11 under the cirumstances?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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