Elements: How do I deactivate Elements 8?

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  • Updated 9 months ago
  • (Edited)
I bought a new desktop computer and need to deactivate the photoshop elements on my old desktop- as I also use the software in my laptop.

There is no deactivate option under 'help' tab like adobe.com said there should be.

I would be so appreciative of a solution to solve this problem. Thanks!
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Kimberly Rayborn

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Posted 4 years ago

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Brett N, Official Rep

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Under normal circumstances, you should have a Deactivate option under the Help menu. Not having it there suggests something has become corrupted with the activation information stored on your computer.

What we should probably do at this point is go ahead and remove the product. If you intend to use in the future on this computer then reinstall it, this should fix the problem with the Deactivation menu option missing.

Completely uninstalling and reinstalling just to deactivate may be a bit too much work. Simply give me your serial number and I'll look into your activations on the back-end. Send it to bnemecek [AT] adobe [DOT] com.
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Markey Mark

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I have the same problem with photo shop 11. When I try to sign on for help, submit does not work...and I tried, over and over and over again...
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Brett N, Official Rep

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You are trying to deactivate Photoshop Elements 11? Where are you trying to sign on for help? A Submit button is not working?
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Kary Jones

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I am having the same problem and I bought a new computer for Christmas and I am needing to put the photoshop onto the new computer I have only had photoshop for a few months and do not want to have to purchase it all over just because I switched computers. can you help
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Brett N, Official Rep

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Go ahead and just install your existing copy of Photoshop Elements on the new computer. I imagine it should work without issue, from your description there is nothing out of the ordinary. You are allowed to install and activate the software on two computers. If you run into trouble, let us know.
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Dave Kaliher

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My case is very similar. I had PSE 8.0 on my XP machine. It is no longer on the network. I want to install it on my Windows 7 computer. I downloaded and installed the program, but it will not accept the serial number from my XP program. It looks like it is looking for a longer number. I wanted to try to make a vignette frame for a photo. When I look at the 'Filter' menu, the "Correct Camera Distortion" item is grayed out and not available. I had hoped that installing it on the Windows 7 would fix that problem. But it hasn't. So I guess I have two issues - the serial number and the unavailable menu item. HELP!