Photoshop Elements: Image Date / Time metadata corruption when opened in Organizer

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  • Problem
  • Updated 6 years ago
  • Solved
  • (Edited)
I reported an issue to the Support Centre and they recommended I put this forward as a feature request.
I took a number of photographs over the weekend. When I loaded them into Organiser it changed the EXIF date. For example the first photograph had a date time stamp of 20/05/2011 21:21:23 (date format DD/MM/CCYY) when it loaded into Organiser the date changed to 20/5/2011 20:21. When I selected this photo for edit in Elements 9 the time promptly changed to 19:21.
I have a Mac running OSX 10.6.7 and Elements / Organiser 9.
Jack Allen
jack.allen2@btinternet.com
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Jack Allen

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Posted 9 years ago

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Victoria Dec

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I too have the problem and since this was my first organizational software, I was in the process of sorting through all of my old photo files to batch name and number them in chronological order. All the hard work and research I had done was for nothing. I thought I had done something incorrectly and when I tried "fixing" the problem, many of the photos had the original date and time changed to the date and time that I was working on them.

I'm very upset that this happened, but I don't even know how to begin to get back to a version that works properly. Is there a step by step guide on how to revert to a good version? Any help is appreciated.

Vicki Dec
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Vaibhav Arora, Employee

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Official Response
ACR 6.5 Update is out for PSE9/PRE9
It has fix for the Date\Time issue for Raw files.
You can update your Camera Raw plugin by launching Photoshop Elements and selecting Help>Updates>...
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Jack Allen

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Have just installed ACR6.5 and it doesn't work on my system.
I have photos on my camera with a time of 13:06. Organizer allocates a time of 12:06.
I'm running PSE9.0.3 on Mac OSX10.6.8.
PSE About Plug-in says I'm running Camera Raw and 6.5.0.216.

The photos in question are all JPGs.

Jack
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Stephen Boffey

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I'm very relieved to find that ACR6.5 does work on my system. My pairs of JPEG and RAW files now have the same 'created time' as each other. So I'm delighted with the cure, but am amazed that Adobe took so long to respond to this problem. And why is it so hard to register a complaint with Adobe? In spite of this very poor customer care, I think I will stick with Adobe after all.
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Jack Allen

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After acknowledging that ACR6.5 works for Stephen Boffey I decided to run some more tests, just to make sure. I closed down the computer and took some photos, including some in RAW (I have a Nikon d90). I noted the camera date and time, restarted my computer and imported the entire folder into Organizer.
The dates are still corrupt, including those taken in RAW - they are all 1 hour behind in the camera. I in the UK and we are currently in DST which is 1 hour behind GMT.
I note that Stephen did not say what platform he's running.

Jack
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Reinier Smeets

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After installing ARC6.5 there is a new option: change the date and time in organizer to the date and time of the file. This works for me, now the raw-file and the jpg-file of the same picture are next to each other in organizer. It has taken a long time for Adobe, but now this strange behaviour is solved.

Reinier
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Victoria Dec

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I'm glad that an update has been created, but it doesn't seem to have helped anything for me.

I run Windows 7 and many of my recent photos were taken with a Nikon D90. I've installed the ARC6.5 update and my RAW and .JPGs of the same file are seperated with different dates and times. I grabbed a number of photos and tried adjusting to the file date and instead, it changed all those selected to today's date and time. Is there a setting I'm missing for the second issue? Is a correction of previously changed files possible?

Thank you again,
Vicki
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Mark Kiefer

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This update does not work. Bizarre time change behavior continues. Any type of file I open for editing in PSE 9 (RAW, JPEG, PSD) results in the time moving back 1 hour, e.g., 9:00 to 8:00. I can see the time change in the Organizer as the Editor opens the file. Each time I open any file, back it goes by 1 hour. Again, running MAC OS-X 10.7.1, PSE 9, ACR 6.5. I find it hard to believe this has anything to do with ACR when it does it to JPEG and PSD files, also.
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Rob San

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It seems to have worked. Windows Vista for my OS with PSE 9.
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Richard Russell

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Jack are you running MAC OS? Perhaps there are different results for Windows and Mac users.
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Jack Allen

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Yes, Richard, I am run Mac OS. I'm on Snow Leopard, 10.6.8. I notice that Mark Kiefer is also running Mac OS and it doesn't work for him either and he's on 10.7, Lion. However Victoria Dec is running Windows 7 and she's still having problems.

Rob San is running Vista and he's ok. Looks like the issue is a little more complex than simply platform.

Jack.
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Richard Russell

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OS Windows7 PSE9.0.1 ACR6.5 - downloaded some images, raw + jpeg, date/time was handled properly in organizer.
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Richard Russell

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Vicki, I'm able to change time and or date of files so 'correction' should be possible. In 'Adjust Date and Time' I used ' Change to a specified date and time', likely what you used. No special settings, the 'Preferences' are at default.
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Richard Russell

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Just checked the other at forum http://forums.adobe.com/thread/849108.... A MAC user posted that 'the fix', isn't. Windows users there, so far, are reporting a successful fix.
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Steven Longley

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I am a windows 7 user and have installed the update and i am still off an hour where it was off by 3 hours
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Roland Schipper

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I am a MAC OS 10.6 user and still having problems using jpegs and raw.
PSE 9.0.3 (HELP SAYS 9.0.2) and CAMERA RAW 6.5.
ADOBE support told me that the problem is solved in PSE 10.
They told me to go back to Camera raw 6.3, but the problem exits also for jpeg.
What I noticed was that when I import a jpeg from the HDD the organizer already says that the imported jpeg was imported on (date) and (time) and there is the time already one hour wrong (Netherlands). So to me it is clear that PSE 9 itself is to blame in not working correct on an Apple Macbook/With MAC OS time codes.
This problem exits now for more than a year. Why does not Adobe allow all MAC users a free upgrade to PSE 10. Probably way cheaper than having the support team answering questions and the other support team working on a solution that already is available.
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Richard Russell

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MAC users,

You may want to read Skipper56's comments about MAC and PSE 10 (trial version) in the other forum http://forums.adobe.com/message/39805...
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Roland Schipper

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Skipper56 is my username, but here they use your full name. So it's my observation about the MAC and PSE 9 AND 10 time issues
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Richard Russell

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Last Spring I had seriously thought of switching to MAC. This time/date problem is a show stopper for switching to MAC, partly because of the problem and partly because of the lack of apparent support from Adobe. I've spent a lot of time and effort learning interesting things to do with pse; I've tried other image editing software, pse is my preferred. Someone in another forum has already mused that pse is a windows only program. True or not true, Adobe's pse9/acr ongoing fiasco for MAC does not inspire confidence that MAC solutions have the same priority as windows solutions. I can't help but wonder if this problem/resolution is a one-of or is it indicative of a preferred market? Perhaps it is possible that someone from Apple could liase with someone from Adobe and prompt a solution!

So Adobe, is true that MAC users are simply loose change in your pse business model?
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Shari LaBrenz

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I have Elements 9 for Mac and am using Organizer. I shoot both .jpeg and raw formats of my photos. After a recent vacation I noticed that when I imported my files from the hard drive, the file times noted in Organizer did not match the original imported files. My .jpeg files were off by one hour (earlier than shot) and the .nef files were off 5 hours! Why?

This reply was created from a merged topic originally titled
Imported file times are off.
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Shari LaBrenz

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After reading all other comments, I know I'm not alone. All my updates are installed - I just checked. Adobe's solution related to the raw plugin is not the fix - the problem still exists for Mac Users. Why can't Adobe get this fixed? Richard Russell said it all 12 days ago!
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Akshaya Saxena, Employee

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Do you have the latest camera raw plugin update installed for Elements 9? Please see if you get a camera raw plugin update through Help >> Updates...

If there is an update available, please update the latest camera raw. Your problem should be resolved with latest plugin.
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Lynn Booth

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Just did that (Mac, OS 10.6.8) and the problem still happens. It also happens when I open a jpeg. Quite apart from giving the incorrect time to every file imported by organiser, it also still changes the time on each file I open by 1 hour, eg 5.00pm to 6pm.
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Roland Schipper

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Hello, I made a support request on this in Holland. The bug is confirmed as said earlier in this thread. The reason is that the Organiser seems to work with a internal time schedule and relates this schedule to your system time. So it is not using the exif information I have been told. We can expected an solution in one of the next updates. However most probably this update will be PSE 10 only I have been told. For older PSE versions only safety updates will be issued. So everybody using PSE 9 might be stuck with this.
I suggest that all PSE 9 users encountering this problem make an application to Adobe for either an problem solving update on PSE 9 or an free upgrade to PSE 10. The tech support guy ignored my request and said that updates is an Adobe policy, so I should write to headquarters. I will put an new support request to morrow to customer service for an free upgrade to PSE 10 as this will be the best change for solving this long existing problem. Besides this is at no cost to them.
So I agree: THIS PROBLEM IS NOT (YET) SOLVED
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Mark Kiefer

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The time change problem has disappeared for PSE 9 on MAC OS-X: Sometime in the last 2 weeks my problem with PSE 9 changing the time back one hour each time I edited any type of file (JPEG, NEF, PSD...) has ended and PSE is now functioning correctly. I believe this is connected to upgrading OS-X from 10.7.1 to 10.7.2. I can't provide definitive proof, but it appears the upgrade occurred on 22 NOV which is consistent. Summary of state of my system: PSE is 9.0.(201...), ACR 6.1 and OS-X 10.7.2.
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Ronald Vyhmeister

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I'm experiencing a problem which seems to be related to this (and affects all the pictures in the catalog). WHen I change my system timezone, all the pictures in the catalog change times... Given I have pictures taken in most timezones and operate in at least 8-10 different timezones every year, I need the times to not change whenever I change my timezone...
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STEPHEN JOSEPH

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Now that I see how many people also have some issue I am hoping adobe will finally fix the bug. Here is my two cents. Windows 7 with PSE 10

I have been a photoshop elements user since version 5. I am not a professional photographer and I am more than happy with the photo editing capability of the program.

However when the organizer was developed I was hooked. Besides all my own photos, over the past two years I Have spent Many hours converting older family photos and slides into digital format. I restored many of the older photos, some pre 1930"s, and have been very happy with the results. In addition to all the time fixing phtos I spend quite a bit of time researching the names of old family members in these photos as well as the best guess DATE, even if just a year. After a photoshop raw update in elements 9 the organize has begun to change modify dates in various ways. Sometimes if the photo is edited it will change the date to date of the edit. It also appears that the type and severity of the change is dependent on file type, (tiff, jpeg, psd, etc...).

When the problem (BUG) popped up I opened numberous support cases and spend a substantial amount of time with adobe support staff, on line and on the phone. In many cases explaining over and over again the issue, (many unaware). I even uploaded one of my folders (at their request) so they could see the issue for themsleves. Ultimately was told developers are aware and would fix......Remember this is back in elements 9. When elements 10 was released it became obvious that adobe was NOT GOING to fix bug in 9. Some of the blogs indicated problem was corrected in new 10 version. I talked to adobe on phone and SPECIFICALLY asked this question and they confirmed problem corrected.Quess what; problem is not solved and in fact it is worse. Organizer now takes actual RAW files and changes the time but not all of the files. I have been unable to figure out why some are pushed ahead by 3-4 hours and some from the same batch and time frame are not. Also the organizer has trouble opening sometimes and you need to in and repair catalagoe jsut to get it to open. Bottom line is they need to FIX their problem. Unfortunalty I have apporox 15,000 photos tagged and organized so I am basically trapped in their software, if I had an alternative I would use it.....

I will not purchase anther adobe product until they correct this problem.
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Jack Allen

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Adobe still have this flagged as Solved when clearly it isn't.
Like Stephen Joseph above I have no intention of upgrading until I am convinced this problem has been resolved.
I was seriously considering abandoning iPhoto in favour of Organizer after a friend spoke highly of it - certainly not at the moment.
Come on Adobe, you know where the problem is, it can't be that hard. At least tell us what's going on, enough of your customers are complaining to justify that.

Jack