Photoshop Elements: Image Date / Time metadata corruption when opened in Organizer

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  • Problem
  • Updated 6 years ago
  • Solved
  • (Edited)
I reported an issue to the Support Centre and they recommended I put this forward as a feature request.
I took a number of photographs over the weekend. When I loaded them into Organiser it changed the EXIF date. For example the first photograph had a date time stamp of 20/05/2011 21:21:23 (date format DD/MM/CCYY) when it loaded into Organiser the date changed to 20/5/2011 20:21. When I selected this photo for edit in Elements 9 the time promptly changed to 19:21.
I have a Mac running OSX 10.6.7 and Elements / Organiser 9.
Jack Allen
jack.allen2@btinternet.com
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Jack Allen

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Posted 8 years ago

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Roland Schipper

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Best prove of the problem still not solved is the fact that Adobe sells only the editor in the App store. I have been told by Adobe help desk that the problem is known. The Organizer works with it's own internal timetable and therefor is not using system or OS timezone regardless of daylight saving time and so on.
This bug will only be solved in a update of PSE 10. PSE 9 will only get security updates. This is Adobe update policy for years. Only the latest program will receive bug updates.
Does anybody know a great Organizer that works flawless under MAC OS?
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Joan Wakeham

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I have just upgraded to PSE 10 same problem still exists when using Mackintosh, although has never been a problem using Windows Vista. Support thought it would be sorted if I ran the camera raw update but still exists. I am in UK and files loose 1 hour on import to Organiser and another hour when edited. Huge problem if you are a professional on a job trying to go through your workflow and get images out to papers as they are constantly going out of synch due to the constant time changes.
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Jack Allen

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Come on Adobe, you've been trying to fix this for a year. I am still on the Macintosh version of PSE9 and getting exactly the same symptoms as Joan. Her report doesn't make it clear that EVERY time you edit a photo from Organiser it loses an hour, not just the one. I would upgrade to PSE10 but why throw good money after bad?
From what Roland Schipper said the issue will never be fixed in PSE9, fair enough convince me it's fixed in 10 and I'll upgrade. Those who have been in touch with support seem to imply you know where the problem is .. that being so How hard can it be? You are losing customers.
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Jack Allen

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Sorry, I meant to add in my previous reply that I am annoyed that this topic is still flagged by Adobe as fixed when it clearly isn't. It my be fixed on the Window's platform (reading some of the posts, it may not always be fixed there either) but my name is on the first post, my platform is Macintosh and it certainly isn't fixed there.
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Joan Wakeham

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I spent over an hour with Adobe Support on a shared screen last week - and have pointed out the issues regarding the metadata data time loss on Macintosh systems using both PSE 9 and PSE 10
ie; the loss of 1 hour on import into the Organizer and as Jack Allen rightly pointed out another hour loss each time a file is edited. Adobe support asked me to download the Camera Raw fix, which I did to satisfy them and they could clearly see the matter was not resolved as they thought it might be. They took snapshots from my screen and said they would look into it.
Today, I have had a telephone call from Adobe Support and they have admitted there is an issue and have assured me that they are looking into a fix for this issue.
So for all Macintosh owners using PSE 9 do not think upgrading to PSE 10 will solve this issue, but I have been assured that Adobe are at last looking for a fix and I will report as soon as the Issue is fixed.
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Jack Allen

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Well done Joan, this is promising. Hopefully Adobe should be able to come up with a fix quickly.
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Brett N, Official Rep

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A note to everyone here about the status of this issue.

There were two distinct behaviors reported in the original post. The first is an incorrect time zone shift when you import raw images into the Elements Organizer. This bug was introduced in Camera Raw update 6.4. However, it was fixed with the Camera Raw update 6.5 and does not happen at all in Photoshop Elements 10. This is the focus of this post, and the reason it has been marked as "solved".

The second issue, where one hour is removed every time you send a file to be edited in Photoshop Elements Editor, is a separate bug that is still being worked on. If this is the issue you are encounter, please stop posting to this forum. Instead, add your comments and +1's here: http://feedback.photoshop.com/photosh...
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Roland Schipper

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Brett, this item is NOT solved. If you have an MAC OS and you import JPG's in the Organizer they are off by one hour in DST in Holland. This bug is reported by me in PSE 9 and acknowledged by your colleagues. As this would not be solved in PSE 9 and it is still alive in PSE 10. So it might be solved with the RAW update for Windows users it is still NOT SOLVED for OS users.
Best proof that the Organiser is still not working is that in the App Store is only the Editor for sale.
Please solve this story it continues for OS users for over a year. This is ADOBE unworthy!!!!!
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Brett N, Official Rep

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Roland, this issue is Mac only, it was never a bug on Windows.

This bug is also about RAW files ONLY. If you are getting a strange behavior with JPEG files, then you have posted to the wrong topic. That is why the issue you are experiencing is not fixed, because it is not the issue that has been described as fixed on this post. Please create a new post.

P.S. We created the App Store version and it does not include the Organizer due to the fact that the Organizer is a separate application. Multiple applications cannot be bundled together (like we do on disk) due to App Store regulations. It is not due to any sort of quality issue with the Organizer. Please view the App Store FAQ for correct information: http://helpx.adobe.com/photoshop-elem...
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Jack Allen

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Brett
Can I refer you to Joan Wakeham's post of 14 days ago. She says she spent an hour on the phone to Adobe support. Support remotely controlled her machine and she showed them the import issue in both PSE9 and 10 and also showed that the Camera Raw did NOT fix it in either 9 or 10. Yes - I agree that there may be 2 issues, import and edit. The import one has not been fixed as you say, at least not on Mac OS.
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Brett N, Official Rep

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We definitely need to revisit this issue with the engineers. We are only claiming to have fixed an issue where identical RAW and JPEG files import with different times. But it sounds like what folks are reporting here in the responses is that JPEG (and possibly RAW?) files are coming in with the wrong time. So, we have issued a fix, but not the one people think it is.
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Joan Wakeham

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Brett N,
Yes there are two separate issues.
1) A loss of one hour on capture time on import from camera to the Organizer for Mac OS users.
2) A loss of one hour each and every time an image is edited in the Editor for Mac OS users.
These were issues in PSE9 and is still prevalent in PSE10 despite the Camera Raw Update 6.5
I did demonstrate to Adobe support 15 days ago when you were remotely sharing my computer screen and it proved that the 6.5 update did not work.
eg; I took pictures while support were on line at say 11.15am imported them into the Organizer, the time was now 10.15am edited the image and closed the file it is now in the Organizer with a time of 9.15am.
I am not talking Raw files at all here, we are talking jpgs on import and in the Editor PSD's also.
Therefore Brett this issue is definitely NOT SOLVED.
PLEASE TRY HARDER
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Brett N, Official Rep

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I was not remotely sharing your screen...

The first issue is very specific. Does your camera shoot both RAW and JPEG (simultaneously)? If so, are you using this feature? If so, when you import both the RAW and JPEG version of the file do they come in with different times?

The RAW file and JPEG files coming with different times is the first bug. Specifically, that the RAW file comes in with the incorrect time.

If you are working with JPEG files only, then you are not experiencing the bug that has been expressed here as fixed.

As I mentioned, the second issue should be talked about on the other post I gave the link to above.

The behavior you are describing seems like we are talking about a third bug, so it needs it's own post. Please create a new topic. I can see how the two may be easily confused, but again, the bug that has been fixed is specific to RAW files ONLY.
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Joan Wakeham

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Brett I didn't say it was you personally sharing my screen. Yes my cameras shoot both RAW and JPEG however I never shoot RAW always use JPEG as does Jack Allen who started this post 1 year ago. The problems affect MAC OS users who are using PSE9 and PSE10. The Update 6.5 did not solve the issue in the initial post.
Some of us are not forum minded AND don't understand how to create a new topic. If Adobe need to treat both issues separately - fine by me - but pull your finger out and fix them. Don't muddy the waters saying you have to create a NEW TOPIC.
YOU ARE FULLY AWARE OF BOTH ISSUES AFFECTING MAC OS USERS.
Come on Adobe PLEASE PLEASE PLEASE sort this out.
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Jack Allen

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Brett

Please believe us ... the import issue is not fixed.
I don't think Joan was suggesting you personally shared her screen, someone from Support did.
My camera (a Nikon d90) can shoot RAW and JPGs. I use iPhoto as my management software and it doesn't support RAW particularly well which is why I was considering abandoning it in favour of Organiser, until this problem arose. I therefore at this time do not shoot in RAW. Importing JPGs into Organiser loses 1 hour. This isn't just about RAW ... my name is on the first post of this conversation, I didn't shoot in RAW then and I don't now.
I am in the UK and we are on DST, 1 hour later than GMT. I am still using PSE9 with Camera RAW at 6.5.

Please, please, please Brett ... believe us. The import DOESN'T work and Joan showed Support that.

As an aside could I mention ... I started this conversation and my original post did not mention RAW files, later additions did. You have solved a problem, certainly, but not the one I reported.
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Brett N, Official Rep

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Understood. And I actually am seeing the problem as well, and I'm PST (West Coast, US). I'm pretty sure the issue has more to do with Day Light Savings Time than anything else (which we are currently in, but will soon be out of). I'll check in with the engineers on this.
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Joan Wakeham

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Haven't had any feed back for 2 months now. Come on Adobe get your finger out and sort out this problem for all your "loyal" customers.
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Jack Allen

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That's good news, Brett.
It may well be an issue with DST but not because that's what imported from the camera. DST causes some silly issues with iPhoto ... it imports the time as HH:MM +H which is hardly useful. Therefore when I need to change DST or time zone when I'm on holiday I physically change the date on the camera to local time.
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Peter Hargreaves

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It is ridiculous that a photo 'organiser' is unable to import a photo and set the correct time on it. It is also ridiculous that when a photo is then edited that the time changes again!

It is ridiculous that Adobe let the product go out with this fault as it must have been seen in testing when they imported the very first image!

It is ridiculous that Adobe have not yet fixed the problem.

It is ridiculous that Adobe think customers will put up with shoddy work. It is not ridiculous that my Photoshop Elements 10 is going back to Amazon for a refund as only half the software works correctly.
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STEPHEN JOSEPH

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Same problem existed in elements 9, they have had time issue for quite some time.
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STEPHEN JOSEPH

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Have been reporting this issue for past YEAR

I have been a photoshop elements user since version 5. I am not a professional photographer and I am more than happy with the photo editing capability of the program.

However when the organizer was developed I was hooked. Besides all my own photos, over the past two years I Have spent Many hours converting older family photos and slides into digital format. I restored many of the older photos, some pre 1930"s, and have been very happy with the results. In addition to all the time fixing phtos I spend quite a bit of time researching the names of old family members in these photos as well as the best guess DATE, even if just a year. After a photoshop raw update in elements 9 the organize has begun to change modify dates in various ways. Sometimes if the photo is edited it will change the date to date of the edit. It also appears that the type and severity of the change is dependent on file type, (tiff, jpeg, psd, etc...).

When the problem (BUG) popped up I opened numberous support cases and spend a substantial amount of time with adobe support staff, on line and on the phone. In many cases explaining over and over again the issue, (many unaware). I even uploaded one of my folders (at their request) so they could see the issue for themsleves. Ultimately was told developers are aware and would fix......Remember this is back in elements 9. When elements 10 was released it became obvious that adobe was NOT GOING to fix bug in 9. Some of the blogs indicated problem was corrected in new 10 version. I talked to adobe on phone and SPECIFICALLY asked this question and they confirmed problem corrected.Quess what; problem is not solved and in fact it is worse. Organizer now takes actual RAW files and changes the time but not all of the files. I have been unable to figure out why some are pushed ahead by 3-4 hours and some from the same batch and time frame are not. Also the organizer has trouble opening sometimes and you need to in and repair catalagoe jsut to get it to open. Bottom line is they need to FIX their problem. Unfortunalty I have apporox 15,000 photos tagged and organized so I am basically trapped in their software, if I had an alternative I would use it.....

I will not purchase anther adobe product until they correct this problem.
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STEPHEN JOSEPH

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Well stop looking for solution to problem, they have released elements 11 so they will tell you all is "wonderful and solved in elements 11 just purchase and all will be right in the world".
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Jack Allen

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Brett,
Is this issue anywhere near being fixed?
FYI - here in the UK we're now on GMT and Organiser 9.0.2 is behaving as you would expect. Convince me the problem is fixed in PSE11 and I'll purchase it but I certainly don't want to wait until we revert to DST in the Spring for this issue to surface again.
This is becoming an urgent issue for me as I'm considering upgrading my computer and I'm going to a new iMac which will come pre-loaded with the next release of iPhoto which I don't want to use - I want to start shooting in RAW, that and it's handling to keywords is poor.
Please tell this is fixed or very soon will be.
Thanks
Jack
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Jack Allen

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Sorry Brett,
You can't be serious!
You said earlier you thought this was a DST problem, now you're saying it isn't. My photos download using DD/MM/CCYY format, I load them into a folder, nothing do do with subfolders, Organizer doesn't create any. I never mentioned subfolders in my original post. It chops 1 hour off (when in DST) on import. Edit it in Elements and it takes another hour off, edit it again and it'll take yet another hour off. I'm really not trying to be rude but why are you changing the nature of the problem. This is what I reported a year ago and this is what I expect Adobe to fix. It's a bug in your software and one that you have acknowledged, why can't you fix it?
Please Brett, fix the problem I reported.
Jack
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Brett N, Official Rep

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Sorry Jack, what I posted above was meant to be posted on another forum page... Not sure what happened, probably had too many browser tabs open... Please disregard the previous message. I have deleted it.
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Brett N, Official Rep

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Jack, please download the free trial of PSE11 and verify whether the issue has been fixed. It should be but I'd like to know if it is in your case specifically.
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Jack Allen

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Hi Brett,
I downloaded PSE11 Trial version and fired up Organizer. I loaded a batch of photos into it from my camera and everything seemed to work ok. The time from the metadata was accepted. However since we are now in GMT and not DST I can't say for certain the problem has been solved. What I did do was switch the clock on my computer to manual and set the time a couple of hours out before importing. As I said it seems ok. I then set the clock back to automatic, deleted everything from Organizer closed down and restarted, reimported the same batch of photos and edited a couple of them. The times did not change. If anyone else is still in a DST zone and has reported the problem it would be helpful if they could run this test as well.
However, it's looking good. If you are confident it has been fixed then I'll upgrade.
Jack
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Mark Kiefer

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Brett -- I disagree. I submitted posts about this problem about a year ago. I went back to look at the dates on those and found the problem disappeared after DST ended in 2011. Later, the problem returned -- I did not record the exact date, but I remember it was in the spring. Well, the problem again disappeared this year as DST ended. At no point during that period of time did I update PSE or Camera Raw. I use a MAC with PSE 9.0.(201...), ACR 6.1 -- every other combination I tried in mid-2011 showed even worse behavior in changing photo times. I use the US date standard and I create folders for my photos before I import my images. I do not let PSE create my folders. So, I agree with Jack that this is likely connected to DST. (I am in the U.S.) To review the behavior I experienced: 1 hour was added to files upon import, 1 hour was added each time the file was opened from the Organizer for editing and if you watched the Organizer as the file was opened in the editor, you could see the time change in the Organizer. This occurred with both RAW (NEF) and JPEG files.
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Roland Schipper

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PLUS one to DISGREE. I also reported and had confirmed by a technician that it is a DST problem and internal date/time table problem in the MAC OS version. I am living in Europe.
This problem exists since PSE 9 and as PSE 9 was not fixed, I got a free upgrade to PSE 10 which had the same problem at that time, but would be fixed in a few month. Nothing happened and the problem is still as Brett reports. I am using Canon so my RAW's are CR2. no @#$%^ difference.
Why is Adobe only Windows focused????? In the APP store is only the Editor available, which proves to me that they know about the time problem in their Organiser.
Again all MAC users should eligible to a free upgrade to PSE 11??? once Adobe has solved the problem.
ADOBE THIS IS PISS POOR CUSTOMER CARE. TAKE OUR MAC TIME ISSUE SERIOUS..............
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Lynn Booth

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I have just taken a 3 month holiday. I shoot RAW on a Canon. I have done a temp edit on some files, on Photoshop Elements 9 on my laptop PC.
So tomorrow I shall import some test files to my Mac using PSE 10 (something I have been very reluctant to do so far) and see what happens.
My experience previously was that any file, jpeg or RAW, that I opened, changed time as I opened it, and again each time, and that this led to the files being substantially out of order if opened or edited.This is so unsatisfactory.

I will have the original RAW files on a portable hard drive, on a PC, on another PC and on the Mac. I will also have them on PSE 9 on a PC and then PSE 10 on my MAC.Lets see what happens.
I shall report back tomorrow.
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Keith Morris

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I am having the same time shift problem -- by 5 hours exactly. My PSE 10 is up-to-date but the problem persists. Also, maybe related, "Find Duplicates" does not find most duplicate files This whole program is very disappointing.
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Brett N, Official Rep

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Five hours? That's quite a lot and not exactly the behavior described in this post. What time zone are you in? What time zone where you in when the pictures were taken? Was the camera set for the time zone you were in?
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Keith Morris

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I forgot to mention I am using on a PC not a MAC.
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Joan Wakeham

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Have the problems we have all been reported with time shift been sorted yet? I have been a loyal Photoshop user on my office PC for many years, but as a Professional photographer I use Mac on the road and therefore have had to replace Photoshop with Apple Aperture. I have 4 machines I use for Photo Editing so come on Adobe you are losing customers and revenue. And as a good will gesture we should all get a free upgrade when you finally put your hands up, admit you have a problem and get it sorted.