Lightroom for mobile: Data usage bug

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  • Updated 2 months ago
  • (Edited)
Hi all,

I have an issue regarding data storage on iOS.

1) I have (had) about 30 000 smart previews synced from classic to mobile, almost no pictures stored locally on mobile

2) I have no folder checked as "store locally" and have purged the cache in the preferences

3) Dispite having done this, rebooted the app, the iPad, ... LR still uses over 20 Go of memory

( 4) I was assuming this sotrage would be "free to delete" but I tried to download a big album and I had the message I had not enough space left, so this hypothesis seems untrue)

5) I was also thinking it might be all the thumbnails and the catalog. I very seriously doubt this could be over 20 Go but it was worth trying. I have unsyced my entire library, which is a HUGE pain as unchecking the "sync" symbol does not unsync them, you have to remove them in "all synced picture". This is also a HUGE FLAW (oh now, I'm using it wrong! my bad!).
After having removed all the pictures from "All synced picture", it took 24h to sync to the iPad and iPhone!! but hey... cloud is the future, no?

7) I have now only 10 pictures left (raws imported on my iPad, not smart previews synced down from LR)

8) Despite this, I STILL have over 20Go of data usage on LR, this is confirmed the iPad settings.




So,
1) Is this a bug ?
2) How do I solve this (without killing my library?)
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Antoine Hlmn

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Posted 4 months ago

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Rikk Flohr, Official Rep

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Antoine,

Have you checked your deleted items in the Creative Cloud Assets? You may need to clean this out. Go to: https://assets.adobe.com/deleted and verify that your previously deleted items aren't consuming space. 
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Rikk Flohr, Official Rep

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I really need the version numbers for iOS and Lightroom before involving the engineering teams.  Can you get those for me? 
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Antoine Hlmn

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Sure,

iOS 12.3.1
LR 4.3.1 D38580

If you involve the engineers, pleas tell them we are sick of beta testing a software at 12 euro / month with that many bugs and design flaws. Thanks :-)
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Rikk Flohr, Official Rep

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I've now tested on a second iPad  and the Locally Stored Copies dropped from 1.8 GB to 0.38 GB by [Clear Cache] and then disabling Store Locally for the Albums where the switch was set.  I am not able to duplicate what you are seeing. 

One thing you might try is to select each album turn
Tap the [...] icon
And then the Clear Cache. 

Do this for each album individually rather than the clear cache that is in the Settings panel. 

Does that clear your storage?
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Antoine Hlmn

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Have you seen the screen recording? Do you think I missed something or doing something wrong? I might be forgetting something stupid...

I’m not going to select each album to clear it’s cache because I have hundreds of them. I’m not paid to “make it work” and it’s not how it’s supposed to behave. What if doesn't takes me hours to do that and it doesn’t help? What if it happens again in the future ?

The best might be to remove the app completely but what if the same happens when I need the mobile app and can’t afford to erase all the pictures imported on mobile and not yet on my computer ?
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Antoine Hlmn

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And I don’t think it would help because I unsynced and resynced everything and it didn’t help, (which I repeat, is a pain since unsyncing albums does not remove them from the sync, they remain in “All synced pictures”, which is -again- a big design mistake!)
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Antoine Hlmn

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Too bad I don’t have the transcription of chat support of yesterday, because it was simply scandalous! The guy didn’t even took the time to understand and to read this thread. The suggestions were either useless or even insulting! Like he was following a flowchart for no specific issue! It made no sense at all.

Today I was called by « experts », whom I assume has the same level of expertise a the chat support. Not much better. Also didn’t take the time to understand the issue. Like this bug does not exist. They also didn’t read the case before, so had to explain everything again.

I’m not native speaking, but I also find it scandalous having troubles to even understand them. I understand their support center is based in India to cut the cost, but I really couldn’t understand them :-(

Adobe, it’s really really sad!
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Rikk Flohr, Official Rep

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Antoine,

I have now pulled a third iPad into the mix on my end and I am still not able to duplicate what you are seeing on your end. 

I suspect something in your mobile catalog or the app installation on your device has an issue. So far, I've been unable to find any additional reports of this behavior by other customers. I would love to be able to reproduce this and give you some additional assistance. 

I will be posting this in our Engineering channel for one of the iOS team to offer advice. 

Thanks you for your patience.

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Antoine Hlmn

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Hi Rikk, thanks for your reply.

As I said, « official » support was of no use (not to say terribly insulting...)

Second device (iPhone), same bug:

https://share.icloud.com/photos/065Mj...

It looks obvious to me it’s a real bug and not « just something » ;-)
(Edited)
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Antoine Hlmn

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Just for fun
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Antoine Hlmn

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(I posted a screenshot on iPhone with negative storage but it failed to upload)
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Antoine Hlmn

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Oh!
I had on iPhone, now I have it on iPad:

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Rikk Flohr, Official Rep

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Do you still see this issue with Lightroom Mobile 4.4 which was released yesterday?
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Antoine Hlmn

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Not much better Rikk
(Edited)
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Antoine Hlmn

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Damnit! Once in a while, my posts get truncated! Had it a couple of days ago with Victoria... here with “just for fun”. Don’t know what’s happening.

So, here again:

Not much better,

I have “some” images synced. About 2500 stored locally’



For a good amount of local memory:



However: