I have tried for 6 months to install the patch to PSE. I cannot seem to get a hold of a customer service rep, the system is unable to install the patch, and there seems to be no solution that I can access. I am unwilling to wait on the phone for over 2 hours, that is ridiculous. That is not customer service. It seems to be set up to discourage rather than encourage contact. HOW DO I GET THE PATCH AND MY SOFTWARE UPDATED!!!!!!!