Photoshop: Cursors keep changing to crosshair

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  • Problem
  • Updated 1 day ago
  • (Edited)
While working all of a sudden my cursor for my brush, burn tool, polygonal lasso will change to a cross hair.  I have to close the program out and then wait for it to start back up which also takes forever in a day.  

I have checked my settings every time it does this and they are set to standard.

I am so tired of this version of PS 2019 because everyday I must shut it down and reboot the program 4 or 5 times in a few hours. 

I have so many issues with this version, I don't understand how they can sell something that is so messed up.  I read about issues daily on this product yet they continue to sell it??? Fix the program or roll it back so we can work! 

Sorry, just very, very frustrated like so many others.  
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Julie Stiltner

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Posted 6 days ago

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R Smallenbroek

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Caps Lock will set a tool to cross hair... maybe by accident the case?
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Julie Stiltner

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Thanks, but I looked when it happened and the caps lock was not on.  My program does all kinds of strange stuff.  I just had to shut it down for the 4th time in 3 hours because it will not let me create a new page when I copy something.  I get a black or some times a white blank screen and then everything gets grayed out so I have to close it.  So frustrated with this version. 
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R Smallenbroek

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pfff so sorry I can't be of any help... I can't upgrade to PS 2019 because I still use Windows 8.1, but considering all the bugs , I ques I should be glad ;-)
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Julie Stiltner

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You should be glad, I am going to see if I can use 2018 because when I signed up for a year of 2019 they also installed 2018 on my pc. Not sure why, but if I can use that I am going to.  

Thanks for trying to help me, I do appreciate it.
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David Tristram, Employee

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please post again if you notice anything that triggers the problem.  And say how you're using Ps, Mac/Win, OS version, and tablet or stylus setup.  thanks!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Julie, what you describe in later posts where the screen is black sounds like a possible driver issue. Try updating your graphics driver directly from the manufacturer. If that doesn't work, try disabling the preference of Use Graphics Processor: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

I neither of those work, It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Sorry, I meant buy a whole new graphics card. Not a new driver.
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Julie Stiltner

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Are they hard to install?  Never did that before either :-)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Pretty easy. Pull out the old one. Put the new one in the same slot. You will need to install the new driver after the swap out.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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how to install a new graphics card windows 10 There are a bunch of tutorials out there.
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Julie Stiltner

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Thanks. I truly appreciate it!