Photoshop CS4, CS5, CS6, CC: Cursor disappears on Mountain Lion (MacOS 10.8)

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  • Problem
  • Updated 5 years ago
  • Solved
  • (Edited)
My cursor keeps disappearing with CS4 and CS5. This started after I installed Mountain Lion. I have noticed this on 2 different iMacs, one at home and one at work.
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Marc Straub

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  • frustrated

Posted 7 years ago

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Ray Stofberg

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Thanks! I will try to do this too. I have another possible solution, I noticed most issues are with ATI cards and their drivers.

I bought a NVidia GTX680 for my MacPro to replace the ATI5770 that was in there before. After the switch I rarely have a disappearing cursor. It still happens but now once every few days instead of several times per minute!!

Unfortunately this is a 550€ fix! To me that is really worth it.
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Bhayes

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This reply was created from a merged topic originally titled
Cursor disappears when using the brush tool, MAC.


On a Mac when in the brush tool the cursor will disappear. Constantly have to click over to the finder and back into Photoshop to get the cursor back. Seems to only do this with the brush tool.

Using Photoshop CC & CS6 occurs in both.
OSX 10.8.4
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Kim DiStefano

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This reply was created from a merged topic originally titled
Cursor disappears in Photoshop CS6!.


I am using Photoshop CS6, on Mac OS 10.8.4
I work on large files (1-2BG) often and my cursor keeps disappearing! The program doesn't freeze, and I can save, but I can't do anything without seeing the cursor. Happens all the time lately, andy solutions would be appreciated, thanks!
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daydreamdoodles

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This reply was created from a merged topic originally titled
Disappearing cursor?.


Since I updated Photoshop CC to the latest update (14.1.2), I've had to force quit three times in the last few days due to my cursor disappearing - not sure if this is related but it never happened prior to updating. Thought I should mention it anyway in case it was a bug.
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Venture 1 South Woodford

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We have four brand new iMacs with nothing but the latest version of OS X Mountain Lion, Wacom's latest Intuos driver, latest versions of Adobe Photoshop CC and Bridge installed.

I also have my own MacBook Pro with Mountain Lion, and I'm using an Intuos 5 and an old Bamboo Fun tablet, both which have the latest drivers. I also have Photoshop CS6 and CC installed on this machine. I also had Lion before Mountain Lion and the problem existed even there.

The cursor consistently, regularly, and often disappears, multiple times a day, on all four iMacs and my MacBook Pro, in Photoshop CS6 and CC when using our Wacom Intuos 4, Intuos 5 or Bamboo Fun tablet. The cursor never, ever, disappears outside of Photoshop.

The cursor tends to disappear after I press and release the Pan/Scroll button on the Wacom pens, not every time, but when I catch it disappearing, then I notice that I was just pressing the pan button. The "panning hand" photoshop cursor does not disappear at that point, but releasing the button sometimes causes the brush/other tool cursor to be invisible. It comes back if I go to Mission Control and back into Photoshop. But it's annoying.

This bug was not present in Photoshop CS5, and appeared in CS6 and is still there in CC.
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Chris Cox

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The cursor disappearing is a MacOS issue that affects all applications, and got significantly worse on MacOS 10.8 than in previous OS versions.

Apple is very much aware of this issue in their OS.

And many users of the MacOS 10.9 beta have stated that they haven't seen the cursor disappear while using the 10.9 beta.
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Venture 1 South Woodford

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Hmm... It's possible then, that I'm seeing a different issue, since I've never seen my cursor disappears anywhere other then in Photoshop. Is it possible that this is something else?

It just happened again and I got to have a better look at it, so here's a correction of what I wrote: when pressing the hand/pan button on my Wacom pen, the hand cursor should appear, but instead the cursor just disappears sometimes. Releasing the button then makes the previous tool's cursor reappear, but mousing over the layers palette makes the cursor disappear again. So it's only the "hand" cursor and the "pointing hand" cursor (the one that comes up when you hover over a layer's name) that disappears, and nothing else as far as I can tell.

Sorry if this is indeed the OS X issue that you mention, but my symptoms seem a little different, so just in case...
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Chris Cox

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No, it just means you use Photoshop more :-)

And it would be difficult to diagnose any addition cursor problems, because of the widely discussed Apple issue with disappearing cursors.
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mike red

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Same here. I can't remember which version of Photoshop this started in. I'm using Photoshop CC now and Wacom Intuos 5 touch. Found this forum looking for a fix. My work around is switching applications and then switching right back to Photoshop. Apple Tab and Apple Tab again over and over all day long.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Mac OS X 10.9 Mavericks corrects this problem where the cursor would disappear in various applications, including Photoshop.
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Jon Cunningham

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Thanks Jeffrey! I just upgraded to Mavericks, after several months of workarounds in Mountain Lion. So far, my cursors, and all brushes, are finally back to normal.
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Fernando Biancardi

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This reply was created from a merged topic originally titled
Photoshop: Vanishing Cursor!.


My cursor vanishes quite frecuently, the only solution I ́ve came around is to swipe the pointing device from corner to corner in your screen. It shouldn ́t happen in the first place. Any ideas?
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clinton tennant

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This reply was created from a merged topic originally titled
Photoshop CS5: Disappearing curser after undoing a command in OS X 10.8.


I've been working with some files larger than 800MB lately and started noticing a problem as soon as I upgraded to OS X 10.8.
The curser blinks and flashes uncontrollably shortly after I "undo" a command. At this point, if I move the curser over a panel, instead of turning into the pointing finger icon, it just disappears. To make the pointer visible I have to go to the OS desktop or another application than return to Photoshop with the pointer on a panel.

My setup: Macbook pro (early 2011), OS X 10.8, 8GB RAM, dual display set-up, wacom tablet, Photoshop 12.0.4
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Clint Harris

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This reply was created from a merged topic originally titled
Photoshop: Cursor disappears if I use the quick brush size shortcut..


I am running Photoshop 5 and I just upgraded to Mountain Lion on my Mac. The curser disappears if I use the fast brush size short cut (option control & click). I then need to switch to a different program and switch back to get it to reappear again. This is very distracting and makes it hard to keep a fast work flow. I'm on an iMac running an ATI 4850 512mb card. i7 2.8 mhz.

I would like to be contacted when this issue is resolved. I also see it hasn't been fixed for PS 6 either as I have seen forum posts on Apple's website about this issue.
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Lois Bryan

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Just got the brand new MacBook Pro with Retina Display and Maverick ... I rolled over CS4 and CS5 and managed to get CS6 (not the flippin' cloud). All are now installed on the new laptop. And ALL ... ALL ... are having problems with the curser. To be clear, I want to use the "normal brush tip ... show crosshairs" ... and I'm periodically and frequently getting the "precise" ... (which must have been named by someone with a very bad sense of humor). I'm not laughing. So, anyhow ... it's not solved in 10.9.
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Chris Cox

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This topic was bout the cursor disappearing. Your problem sounds like you're just hitting caps lock and forgetting about it, or using really small brushes and getting the crosshairs. It is also possible that some other utility you are running is changing cursors - but we don't know what else you might be running.

Apple says that they fixed the cursor disappearing bugs in MacOS 10.9, and so far everyone else seems to see the cursors working correctly on MacOS 10.9.
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Lois Bryan

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Chris, thanks for the quick response ... next time it happens I'll check to see what else is running. Pretty sure the caps lock wasn't hit, but I'll be on the lookout for that as well. As to the small size brushes, I do a lot of work practically pixel by pixel, but even enlarging the brush size doesn't make it stop. Thanks again, and I'll try to be more aware of what else is going on and keep you posted.
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Nancy Farlow

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Chris Cox (Sr. Computer Scientist) 1 year ago
This is a known bug in MacOS 10.8 that affects multiple applications.
(it happens to me most often in Safari, with no Photoshop running. And you can see a lot of reports of this in Apple's user forums.)

We have notified Apple of the problem, and are waiting for an OS fix from Apple. It is still unfixed as of MacOS 10.8.5.

Unfortunately, this is something that we cannot work around.

UPDATE - Apple fixed it in 10.9


Fixed? Really? I STARTED having disappearing cursor problems AFTER I upgraded to Mavericks (10.9.3). Mostly in Firefox. More urgently, I am having printing problems with Photoshop CS5 after upgrading to Mavericks (PS crashes on my iMac, and I can't even get the page setup dialog box to appear on my Macbook Air). I came here looking for solutions to this problem.
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Chris Cox

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In that case, you need to contact Apple and provide them with more information so they can determine which GPU models are affected by the driver bug.

But the widespread cursor disappearing bug was fixed by Apple in 10.9.0.

Crashing in page setup means that something is wrong with your printer driver software.
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Nancy Farlow

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It all worked just fine before I "upgraded" to Mavericks. No disappearing cursor, no crashing Photoshop. I'm on the Apple support forum simultaneously. Hoping for some help there, although after about 20 posts today, and trying various things that have been suggested, there is still no resolution.

But I thank you for your reply nevertheless.
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Chris Cox

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Unfortunately, the video card drivers in MacOS 10.9 have had a lot of problems, some of which remain unsolved. But we're trying to get Apple as much information as possible so they can isolate the bugs in their driver software and get them fixed.
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Nancy Farlow

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The disappearing cursor happens mostly in Firefox, but I can live with it. Not being able to print from Photoshop is a more serious issue for me. Is this, or could this be, caused also by the bugs in the video card drivers for OS 10.9?
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Chris Cox

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No, but some printer drivers on 10.9 have been really unstable. Check with the printer manufacturer for updates.

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