Photoshop CS4, CS5, CS6, CC: Cursor disappears on Mountain Lion (MacOS 10.8)

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  • Problem
  • Updated 5 years ago
  • Solved
  • (Edited)
My cursor keeps disappearing with CS4 and CS5. This started after I installed Mountain Lion. I have noticed this on 2 different iMacs, one at home and one at work.
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Marc Straub

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  • frustrated

Posted 7 years ago

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Chris Cox

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Which model machine?
Which GPU?

And have you contacted Apple about this bug in Mountain Lion?
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Etienne Koenig

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I am having the same problem. This is not a caps lock thing. Brush or other cursor disappears while working. Ctrl Tab, switching applications and returning to PS CS5 returns the brush. Any ideas what is causing this?

MacBook Pro: 2.2 i7, 8GB, AMD Radeon HD 6750M 1024mb graphics,
7200rpm HD
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Marc Straub

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I have not contacted Apple yet.

27" iMac, Mid 2010
3.2 GHz Intel Core i3
12 GB memory
ATi Radeon HD 5670 512 MB
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Marc Straub

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This also seems to happen when I have 2 files open at the same time.
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David Henao

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Same here. Any fix?
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David Henao

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Imac mid august 2011 - Mountain Lion.
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howe roger

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I will never buy legal software again!!!!!!!! This issue has cost me thousands and neither adobe, apple or wacom will take responsibility!!!!
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Chris Cox

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Do you have multiple displays connected?

Yes, this appears to be a bug introduced in MacOS 10.8.
But we also need to know which GPU you have in your system (because it might be brand or model specific).
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Marc Straub

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I have multiple displays at home but not on my machine at work. Same issue on both 27" iMacs.
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Laurids Jensen

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I use the Adobe Creative Suite Master Collection 5.5. Since I upgraded my iMac and my MBP to Mountain Lion my mouse cursor keeps disappearing in Adobe Photoshop. When I drag the mouse down to the dock the mouse reappears but only for a few seconds. This is so annoying that it's nearly impossible to work seriously. I didn't find any way to solve the problem when I googled the problem. Is there anything I can do without having to downgrade to Lion again? Are there many having the same issue? I would be so thankful for a solution :)

My configurations:
iMac 27" (Late 2009)
OS X 10.8.1
Core i7 2.8 GHz
16GB 1067MHz DDR3
ATI Radeon HD 4850 512 MB
No multiple Displays

MacBook Pro 15" (Late 2011)
OSX 10.8.0
Core i7 2.5 GHz
16GB 1333MHz DDR3
AMD Radeon HD 6770M 1GB

This reply was created from a merged topic originally titled
Mouse keeps disappearing in Photoshop after installing Mountain Lion.
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Chris Metcalf

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After installing Mountain Lion, my cursor in Photoshop disappears just about every time I go from working on the canvas to the layers palette. My workaround right now is to quickly jump into mission control or my widgets and then jump back, but sometimes that doesn't even work. Here are my specs:

Master Suite CS 5.1
27-inch, Late 2009
Processor 2.66 GHz Intel Core i5
Memory 12 GB 1067 MHz DDR3
Graphics ATI Radeon HD 4850 512 MB
Software OS X 10.8 (12A269)

This reply was created from a merged topic originally titled
Disappearing cursor in Photoshop CS 5.1 after upgrading to Mountain Lion..
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Pam Roberts

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This is frustrating. Photoshop CS5 brushes worked fine until OSX Mountain Lion Install on My iMac 27"...It is not model specific or a brand it is happening across the board on many models and MacBooks. GPU I don't think so..Glitch that either Apple or Adobe needs to fix..It is frustrating as heck trying to design my graphics and losing my brush all the time..Did a google search and many people are having this issue..AND it is not a caps lock on think with me either...
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Chris Cox

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It's a video driver but that Apple will need to address.
Please let Apple know about the problem, and that you expect them to fix their bugs.
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Marc Straub

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Don't you think this would get fixed a whole lot faster if Adobe contacted Apple directly? Adobe already seems to more about the issue than I do or ever will. I'm your customer too.
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Chris Cox

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No. We'll have to research it, and provide steps to reproduce the problem, then wait for Apple to decide if they want to fix it.

But Apple moves a lot faster for unhappy customers.
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Csilla sadloch

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Just purchased Wacom Intuos 5 tablet. Recently updated to Mountain Lion and use Photoshop CS 5 Extended (Version 12.1x64) on MAC OSX 10.8.1 2.4 GHz Intel Core 2 Duo.

As soon as I installed Intuos 5, big problems arose. None were solvable either through Apple or Wacom. I was advised to completely clean out my computer, back everything up to an external drive and reinstall all programs. A local tech shop did this for me ($300). DID NOT WORK. Computer still freezes whenever I move the Wacom pen too quickly, have multiple files open in Photoshop (cursor also disappears).

Noticed something interesting while computer was at the shop.... as soon as the tablet froze, the CPU (in the Activity Monitor) jumped from 1 to 98%. when I 'force quit' Wacom, the number comes down and am able to use Photoshop for short duration.

Only yesterday did I learn from Adobe that Photoshop CS5 and Mountain lion NEVER worked well together- and with Wacom tablet added - the whole system corrupts. He advised that I deinstall Wacom, make sure Photoshop CS 5 is UPDATED, reinstall latest updated Wacom driver, restart. These steps have helped much but occasionally computer still freezes. The ultimate but costly advice given was to upgrade to CS 6. It is far superior to CS 5 and it is compatible with Mountain Lion.
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Terrence Seaford

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Same problem. But NOT unique to Mountain Lion. Problem first occurred after updating CS3 to CS5.5 on Snow Leopard (10.6.8) system.

15" MacBook Pro (early 2011)
Core i7; 2 GHz
Cinema display attached
8 GB 1333 MHz DDR3
AMD Radeon HD 6490M

BTW, apologies if this is a dual post. First attempt got stuck in "replying" mode.
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Liora Blum

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I am having the same problem ever since I switched to Mountain Lion. I can't work seriously like this. The problem goes away when I click on the desktop, but returns quickly again.
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Chris Cox

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Wacom can control the location of the cursor, but the video drivers (part of the OS) control how the cursor is drawn.
The Photoshop code has not changed, but the OS video drivers changed in 10.8.
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Liora Blum

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I have the same problem with the cursor when using my Wacom pen. Can you please let me know who I can contact at Apple from out of the US?
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Chris Cox

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Start with the Apple forums, or Apple support.
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Ray Stofberg

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same problem here. several other people seem to have similar issues in other threads too.

I contacted Wacom about this and have been trying to raise this with Apple. wacom was very helpful but pointing to Adobe and Apple, Apple no sensible response yet, Adobe? Not sure yet.

It would be nice if this can be fixed.

I have this on several machines;

CS5.5 Master collection on a rMBP
CS6.0 Master Collection on a Macpro 2011 12core, ati5770.
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howe roger

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Mountain Lion is flawed in respect to WIFI, since it installation my cursor disappears in photoshop which makes me unemployable!!!!!!!! I personally don't give a F*** if its a wacom, apple or adobe issue JUST GIVE ME A FREAKING SOLUTION!!!!!!!! YOU'VE HAD MY MONEY!!!!!!!!!
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Kay Wharton

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Me too. Been told by Apple we are awaiting fix from Adobe. This is making photoshop virtually useless. :-(
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Chris Cox

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Apple always says that, even after acknowledging bugs on their side...
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Mark Lee

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Ain't you all.
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Pam Roberts

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I really don't care who's issue it is. Apple will blame Adobe and Adobe will blame Apple. I for one and VERY Frustrated with this issue and for me it happened as soon as I upgraded to Mountain Lion. As an illustrator I depend on Photoshop for my work which is daily and I just can NOT put up with this any longer. My cursor becomes erratic and disappears using any form of brush and this is unacceptable.
I wish I could return Photoshop for the ridiculous $$ they charge for this program and tell them to stick the program where the sun doesn't shine..

Do either of them care? NO!!! It will take one of us USERS to become totally fed up and come up with with a fix.

As usual I guess I will have to spend many hours on google and search for similar issues and see if any fixes have been found recently ( not that I have not done that already)..It seems that I have always found fixes in searching the web rather than waiting around for any software manufacturer to fix their friggin bugs.

I use BRUSHES in everything I do..Nothing worse that telling a customer " I can have this done in 2 hours" NOT ..I bet a 12 year old comes up with a fix on google and the credit will go elsewhere..
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Chris Cox

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Apple does have a number of known problems in 10.8, which they will eventually fix in their dot releases.

If you'd like Apple to fix this issue sooner, please let Apple know that you consider this to be an important issue.
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howe roger

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All affected need to become an embarassment to apple, every blog we can get on even for non related devices such as phones, pads etc. I have already begun and will not stop until the negative publicity generated from the little guys like me becomes so loud the corporate juggernauts of apple and adobe do something to sort this out! . . . . .
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Chris Cox

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There's not much Adobe can do about it. Adobe wrote to standard OS APIs, and those APIs were working correctly up until the release of MacOS 10.8, when a bug was introduced in some part of the OS video drivers.

But please do let Apple know that you would like this issue fixed soon.
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howe roger

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Yo Chris, phoned apple on 0800 048 0408 and eventually got wifi back after a lot of fannying about. The operator has noted the issues with photoshop and assured me he will pass it on but cannot say when and if ML will be updated.
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Kay Wharton

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YOU NEED TO FIX THE CURSOR PROBLEM IN PHOTOSHOP CS5 with Mountain Lion OSX 10.8.1.....NOW!

This reply was created from a merged topic originally titled
MacOS 10.8 has bugs with cursors in Photoshop CS5.
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howe roger

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hi Kay, call apple for free on 0800 048 0408, even though getting through is a pain get the operator to take note of our issues. You'll probably be told it's an Adobe problem but at least they will eventually realise that a lot of creative professionals are really pi55ed off.
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google

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Did this problem get fixed? still suffering here...
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Liora Blum

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NO! I called Apple and of course was told that I should update Photoshop. I told the man on the phone that this problem only began since I switched to Mountain Lion, and that in all the years I have been using Apple products, this sort of thing has never happened to me. He kept saying it had to do with Adobe. I asked him if he promised me to take this up with his senior manager and to make sure that he knew that I'm not the only one complaining... that there is a whole community of people out there who are suffering from disappearing cursors in Photshop now that they are using Mountain Lion.

It is really excruciating to work in this way. I hope that there is a fix soon, but I am very pessimistic about it.
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google

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I don’t see Adobe making much noise about it either, probably suits them to push people over to CS6, where strangely Im not getting that problem in photoshop, only on CS5.5! You have to wonder at the strategy behind this...
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howe roger

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Im totally sick of adobe and apple over this, epson scanner software doesn't work anymore and so was forced to buy new software for $89 or buy a new scanner! So damn wasteful!my wide format epson printer software no ,longer works either . . . The apple drivers are not a good option as tthey dont have the same media profiles!

There is no way i will buy anymore apple or adobe products ever again!going back to Corel and windows looks even more tempting.
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Ray Stofberg

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This issue exists in PS CS6 too, I use both CS5.5 as well as 6.0. Upgrading towards 6.0 does not solve anything when you are affected.

I find it very frustrating this does not get acknowledged as an issue. Sure you can point fingers to another party but still we are affected as PS users. The result is that we do not get the user experience we have paid for and what we might expect.

Telling us to take it up with Apple whereas the problem is apparent in Adobe software I find incorrect. I would like Adobe to tell ME they are taking it up with Apple and assure me the go to great lengths to get this fixed so that their software works properly.

I am now losing valuable time every day over this. This is simply unacceptable.

Stop sending us from pillar to post and start to get this solved..
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Liora Blum

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When I called Apple with this problem, they told me that I had to upgrade to CS6 from CS5.5, because it wasn't compatible with Mountain Lion.

Which I did. I upgraded to CS6, only to discover that the problem is not as bad, but has not gone away. I'm still fiddling with my cursor instead of getting on with my work.

Professionals who pay for expensive programs must be able to work uninterrupted by issues like this, which are clearly affecting a large sector of the Photoshop community.

How long must we all sit and wait until either Adobe or Apple finds a solution?

Or, should we sit and wait?

I have decided to collect a list of signatures and email addresses of everyone who is experiencing this problem, and I will send it as a petition to both Adobe and Apple. Please send me your details to liora@dynamicbrushes.com.

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