Photoshop Elements 9: problems with cursor and menus

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  • Updated 7 years ago
  • (Edited)
I have Photoshop Elements 9 and for months it performed perfectly...but now when try to use drop down menus to select something like a new font, the drop down menu is just a white box or the menu will drop down but not let me select anything. Also getting some graphics flickering on mouse clicks that were not present before. This could be caused by a Windows 7 update but I am not having issues with any programs except PSE. Suggestion?
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teresa earle

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Posted 7 years ago

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Brett N, Official Rep

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I'd strongly suggest checking your video card manufacturer's web site for and device driver updates.
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teresa earle

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I have actually replaced the vid card and upgraded my photoshop to v10 also. I think it might be a conflict with the mouse; think started after updating the logitech drivers maybe. Tried reinstalling but still no luck. The problem is only with my photoshop elements and only in the editing section with the drop down menus for fonts and font size and such.
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Brett N, Official Rep

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When you installed the new video card, did you download and install the latest drivers from the manufacturer's web site or did you just use the disk that came with it. If you used the disk, those drivers are likely very old.
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teresa earle

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I updated the drivers and having same problem as when had the old vid card
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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How did you go about updating the drivers?
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teresa earle

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went to Nvidia site and downloaded from drivers section
it also provided a systems check and compatability run before finish
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Brett N, Official Rep

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What video card is this?