Cursor problem in Photoshop and Lightroom only on Mac Sierra

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  • Updated 8 months ago
This only happens in Photoshop and Lightroom on my new MacBook Pro running Sierra. When I start either Photoshop or Lightroom, the cursor disappears and, if and when it reappears, it jumps around until I switch to another program or the finder. When I return to Photoshop or Lightroom, the cursor works just fine. Really annoying.
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Brian Zwit

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  • frustrated.

Posted 2 years ago

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Victoria Bampton - Lightroom Queen, Champion

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What kind of pointing device are you using? Touchpad? Magic mouse? Wacom tablet?
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Birck Cox

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I've had the same problem in older OSs. As I recall, it was a mystery even to Applecare, but I was able to make it go away. If you haven't been through the Usual Suspects  already, here they are: trash the system prefs, and the application prefs, then restart by zapping the PRAM-that is, restart while holding down the  P, R, Command, and Option keys  until you hear the chimes but the screen stays dark. Don't do it more than twice (dark-chimes-dark-chimes), then let the computer boot up. As it is booting up, disconnect every USB device but the mouse or the tablet, so that only those devices are connected that are required for control. If the problem is gone, great, you will need to rebuild all your preferences, but that's a task that needs to be done occasionally. If the problem persists, move on to resetting the SMC system.  Instructions are here: https://support.apple.com/en-us/HT201295
 I think that should do it. It eventually went away and never came back for more than a few seconds at a time, so it could be a bug somewhere between the OS and the application. Lord knows there have been plenty of them.
(Edited)
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Dave Hall

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SHouldn't matter if it was working great before upgrading.
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sk

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I'm having an issue in PS 2017 CC (latest update), it started with MacOSX Sierra. The cursor randomly starts flickering and gets stuck and moves very slow. Only thing that fixes it is switching applications and coming back to it.
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Koen Meyssen

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I've got exactly this... it stops twitching after I randomly use the tool I have (brush for instance) but then I need to command z. drives me insane.
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Tommy D'Aquino

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That sounds like what is happening to me as well... However, i've isolated that it occurs over palette menus such as the Layers Palette, the Timeline, etc.  However the cursor seems to work fine on while on the canvas.  My fix is to agressively remove the cursor from that palette and click somewhere else (even within the application). 

EDIT: Since my initial post, my cursor issue has been resolved - please see Brian Zwit's response below! 
(Edited)
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Brian Zwit

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Have you changed the size of the cursor using the Accessibility settings? I had the exact same problem and, when I pushed the slider all the way to the left, i.e., to the off position, the cursor in Ps and Lr worked perfect. Searched for an answer for three weeks with multiple calls to Apple, creating a new user, uninstalling Ps and Lr, etc. Darn frustrating.
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Tommy D'Aquino

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WINNER!!!  I reset all of my accessibility settings (just to be safe) and yep!!! It fixed the issue!  Thank you so much Brian! 
(Edited)
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Koen Meyssen

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For now it seems to be fixed with minor changes to my accessibility settings... you can find these at the system preferences by the way. I just played around with them a bit. Haven't got any noticeable change in them but my cursor seems to behave the way it should in Photoshop (for now).

edit: not completely gone but better. Might need to change a bit more.
(Edited)
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sk

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Reinstalled Photoshop and put the cursor to smallest setting (I had it just a tad bit bigger than normal) and it didn't fix the issue :( 

Did you try anything else?
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Ryan Bennett

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I am experiencing this now after updating to Sierra.. Oops, I know I shouldn't have updated my OS