Photoshop: Cursor "jumps" using a 4K-Display

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  • Updated 11 months ago
  • (Edited)
Seit ich einen neuen Laptop mit 4K-Bildschirm verwende, funktioniert der Cursor in Photoshop überhaupt nicht mehr und in Lightroom nur noch eingeschränkt. Will ich in Photoshop etwas anklicken springt die Position der Maus, wenn ich etwas zeichnen möchte, wird selbst bei einem kurzen Klick ohne Mausbewegung bereits eine ganze Spur/Pfad gezeichnet. Dadurch ist die Software fast nicht zu benutzen, da sich nicht mal Schaltflächen zuverlässig anklicken lassen. Reduziere ich die Auflösung meines Laptops auf Full HD, bzw. lasse Photoshop auf einem zweiten Full-HD-Monitor laufen funktioniert alles wie gewohnt. In Lightroom tritt das gleiche Problem (das der Cursor springt) im Modul "Entwickeln" insbesondere beim Ausrichten des Horizonts (genauer dem Einziehen der entsprechenden Linien), sowie bei der Verwendung von Pinseln, Verläufen auf. Über Tipps zur Behebung würde ich mich sehr freuen.

Translate: "Since using a new laptop with a 4K screen, the cursor no longer works in Photoshop and in Lightroom. If I want to click something in Photoshop the position of the mouse jumps, if I want to draw something, even a short click without mouse movement already draws a whole track / path. As a result, the software is almost impossible to use, because not even buttons can be clicked reliably. Do I reduce the resolution of my laptop to Full HD, or let Photoshop run on a second Full HD monitor everything works as usual. In Lightroom, the same problem (the cursor jumps) in the Develop module occurs, in particular, when aligning the horizon (more precisely, dragging in the corresponding lines), and when using brushes, gradients. I would be very happy to receive tips on how to fix it."
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Mathias Birsens

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Posted 11 months ago

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Vitor Santos

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Hello Mathias I'm having a problem similar to yours where, using the Hand Tool, the whole screen of a "jump" job.

See if it looks like your problem - https://feedback.photoshop.com/photoshop_family/topics/bug-on-photoshop-hand-tool

I posted a video on Youtube including, to demonstrate the problem - https://youtu.be/82yf3F0buaI.

I have my fingers crossed turning the internet to try to solve, if I can I post for you.
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Mathias Birsens

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That sound's at least quite similar to my problem - it's a shame that this seems to be a common problem. For me switching the screen resolution from 4k to Full HD seems to fix the problem (are you using a 4k screen?) but I'm not ready to accept this as a permanent solution, especially as I'm using Photoshop professionally and paying money for having it work to Adobe...
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Vitor Santos

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So. The problem is the same, but I work on a notebook with a GTX 1060 and the screen is full hd. I can solve the problem by adjusting the scale and layout in Windows to 125%.

Same as in print.

I searched the internet for similar problems, but when I find people with the same problem, I never find a solution.

And I believe the solution will be the same on both Windows and Mac.
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Rikk Flohr, Official Rep

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Mathias,

If you you go to Preferences>Performance, what GPU is in use there?  
For that GPU what is the current driver version installed?
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Rikk Flohr, Official Rep

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I wouldn't rely on the Windows up date to tell you that you are up to date. It tends to lag several versions behind. NVidia shows an update for your video card dated July 29th. I would recommend a clean install of that driver. 
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Mathias Birsens

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Thanks for the hint, I only checked the most recent one from the NVidia website (dated 31st July which was a downgrade). Unfortunately the update dated July 29th didn't change anything. I installed it and restarted my machine only to find that Photoshop is still unusable in the same way as before (pointer and any tools jumping/being massively off-set as long as I work on a screen with 4k resolution, no problem at all using a HD screen).
As Arnold pointed out below the problem is known for years now, so please get this fixed ASAP as it makes your products totally unusable and unfit for the professional use they are advertised for. 
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Rikk Flohr, Official Rep

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There is an ongoing issue regarding a small offset in eye dropper tools and TAT controls which I believe Arnold is referring to but that is not a "jumping cursor". 

This is the sole report I've seen (if you are aware of others, please send me a link) of a cursor jumping when clicked (and on Photoshop and Lightroom). 

I'm not seeing it on Mac or Windows here with hi-res displays.   With your video driver uptodate, I would start double checking mouse and tablet drivers for updates as well.  If those do not solve the issue, then we will need some very specific information for our QE teams to attempt to replicate, as closely as possible, your system. 
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Mathias Birsens

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Thanks for getting back. I think I've been a little unclear about the two (somewhat different but very similar problems): In Photoshop I have the "jumping cursor" as soon as I try to use a hi-res display. In Lightroom I only have a small offset - mainly for the eye dropper and straightening tool - as referred to by Arnold. To me this seems to be a very mild version of the same problem, which is why I reported them together, but maybe they're not. 
I just checked the drivers for my mouse (just updated to no avail) and the integrated touch pad, which is up to date according to HP (the manufacturer of my machine). Also I just checked and get the jumping cursor both using the mouse (by Logitech) and the touch pad. 
If I can help fixing the problem by providing very specific information I'm more than glad to do so if I can. 
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Rikk Flohr, Official Rep

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We already have a thread for the offset cursor in Lightroom. I am converting this post for the Jumping Cursor issue for Photoshop as they are likely not related to one another by code. 
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Arnold Bartel

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Mathias,
das wirklich Ärgerliche daran ist, dass es die Probleme mit Cursor und 4k Display seit Jahren gibt und Adobe sie auch bestätigt. Aber nichts verbessert hat.
Siehe auch https://feedback.photoshop.com/photos...
Adobe adressiert den (semi-)professionellen Anwender - mit high end PCs und hochauflösenden Monitoren - und sollte sich darum auch fokussiert um dessen Probleme kümmern.