Photoshop: Cursor reverting to hand tool (mac)

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  • Updated 5 years ago
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Photoshop CC using 10.8.4 OS X running on a iMac 3.4 Ghz intel i7 with 32 GB. Cursor keeps reverting to Hand tool and wont change unless I restart. Why is this so?
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Adrian Murphy

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Posted 5 years ago

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Chris Cox

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Spacebar is stuck?
A video driver bug?
Or some utility on your system is changing the cursor.

Do you mean restart Photoshop, or restart the machine?
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Adrian Murphy

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Thanks Chris

Keyboard is good and nothing has been covering or jamming it?
it's a new computer - month old, so free from any other added apps re video drivers. My only suspect is the Walcom Intuos 5 Tablet. I have even turn off the touch action in the system app.

I'm still looking for the issue!
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Chris Cox

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Check with Wacom for updated drivers.
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Adrian Murphy

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All my drivers are up to date. I had thought I had fixed it by re-installing the wacom app, BUT no. I have been creating clipping paths on 15 images today and had to restart photoshop once for the cursed cursor issue.

might go back to PS CS6 if it keeps up.
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Chris Cox

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I haven't heard of anyone else reporting this.
So I kind of think it has to be something odd about your system.

Do you have Universal Access enabled, or some utility that might get triggered by your keyboard usage in Photoshop?
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Adrian Murphy

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Yes to Universal Access. But don't understand why it would lock on the hand tool. I can pick a different tool, but when I go back to the image the hand tool will not change.
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Chris Cox

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Some keystrokes trigger Universal access - and it can do a variety of things, including change the cursor for special tasks. As long as it is active, it won't change the cursor back. Double check the options in Universal Access and make sure it isn't causing the cursor issue.
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Adrian Murphy

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Thanks for your guidance with this Chris!
I have disabled Accessibility now. I have gone to the extent of re-arranging my physical desk, so my keyboard isn't getting knocked by my tablet (f19). I have another day with processing images so should be a good test to see if it keeps happening.
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Chris Cox

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Let me know - I'm curious to find out what is causing this on your system.
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Adrian Murphy

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Two days later...

Still having same issue - When using photoshop the cursor switches its self to the hand tool when over the image area. Once the cursor is over the tool panel or other windows of Photoshop, it reverts to the chosen tool cursor. But upon moving it back to the image area - it reverts back to the hand tool.

My assistant runs the same machine as I, and he is also having the same issue. It is sporadic and unpredictable. He mentioned that it happened to him when he taps the space bar while using the wand tool, then can't get it back from the hand tool. He restarted photoshop twice, trying to fix but no positive result. When he used a hot-corner to sleep the monitor and woke it up the cursor had reverted to normal (?).

The issue seams to happen after extensive photoshop work.

Could this be an issue with outside access to our machines, as we sit on a very large company network?
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Chris Cox

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That really sounds like the space key is stuck on your keyboard, or something is making it act as if the space key was stuck.

But the sleep part makes it sound like a driver or OS issue, and it could still happen due to a third party app that's modifying the cursor.

No, it shouldn't be possible from outside - it's something on your system.
Some plugin, some utility, or some OS issue.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you running any system extensions? They usually show up here in System Preferences:

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Adrian Murphy

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Yes - see here
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Adrian Murphy

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Dismiss Java as a problem, my assistant isn't running it yet he is having the same issue.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hmm. Have you tried restoring prefs?:

http://blogs.adobe.com/crawlspace/201...

Running in Safe Mode?:

http://blogs.adobe.com/crawlspace/201...
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Adrian Murphy

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I'll try prefs first and then Safe Mode over the next few days. Thanks for your input Jeffrey. A.