Photoshop CS 6 - crashes with NIK Software unload module

  • 1
  • Problem
  • Updated 6 years ago
  • (Edited)
I get an intermittent problem from Photoshop CS6 after shutting down with the following message:

Problem signature:
Problem Event Name: BEX64
Application Name: Photoshop.exe
Application Version: 13.0.0.0
Application Timestamp: 4f61c045
Fault Module Name: HDR Efex Pro.8bf_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4f30ab23
Exception Offset: 000007fee3fd9485
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1054
Additional Information 1: 2264
Additional Information 2: 2264db07e74365624c50317d7b856ae9
Additional Information 3: c601
Additional Information 4: c601a6c6e5842c52c5c8bdab235a7e93

Not that another symptom is that the NIK Selective Tool seems to stay active for a fair while after Photoshop CS6 shuts down. This only happens after I use HDR Efex for tone mapping from CS6.

CS6 does not shut down correctly if this error happens.

CS6 Environment:

Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1 (Updated to 24/06)
System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2195 MHz
Built-in memory: 8173 MB
Free memory: 5600 MB
Memory available to Photoshop: 7231 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: GeForce GT 540M/PCIe/SSE2
Driver Version: 8.17.13.142
Driver Date: 20120515000000.000000-000
Video Mode: 1920 x 1080 x 4294967296 colors
Video Card Caption: NVIDIA GeForce GT 540M
Video Card Memory: 1024 MB

NOTE: NIK Software have also been notified of this problem
Photo of AiDon

AiDon

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Posted 6 years ago

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Photo of Chris Cox

Chris Cox

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Well, it's crashing in the Nik plugin, so there isn't much Adobe can do here.

Nik does have quite a few unresolved bugs in their plugins,
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AiDon

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Hi Chris,

No problems, have notified them and will post any response from Nik Software here. The only thing that worries me is that it seems for all intents and purposes that CS6 has shut down but in fact it is still running in the background when this error happens.

Don.