Photoshop CS6: HP Z3100 printer driver having problems with custom page sizes

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  • Updated 6 years ago
  • (Edited)
Photoshop CS6 64bit upsated today 9/14/12
WIndows 7/64

Cannot print a custom paper size above 13x19: reverts to 8.5x11.
Trying to print a 36x51 on HP Z3100.
Same saved image as psd with same settings prints fine in cs5.

Please do not tell me just to use standard sizes. It won't accept my 36x110, cs5, 4 and 3 did.

It would be nice if tech support would read these.
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Tom Norris

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  • frustrated

Posted 8 years ago

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Brian Case

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Unfortunatly the Z6200 is and HPGL driver and the Z2100 and Z3100 and Z5200 printers use PCL3. So the Z6200 driver will not work.
If you printer supports Postscript, the postscript driver might??? work.

Brian
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Robin Hicks

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Having the exact same issue with the Z3200ps and Photoshop CS6. I do not have multiple drivers and I set the printer preferences default for a larger print size than I need, but it just keeps reverting to 8.5x11. I can use the ANSI D, E, F and it works fine. The issue is for the custom printer settings above 13x9. my only way around this issue is saving to PDF and printing through Acrobat, but this is an extra step that I should not be having to go through. I never had this issue with any other versions of Photoshop.
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Robert Nesbitt

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This is crazy isn't t so many of us having this same issue and they will not recognise the fault just blame HP's driver every time, in my mind if the driver works with every other program I own including the older versions of photoshop then how can it be anyone else's fault! we are paying good money to use photoshop why should we be fobbed off
(Edited)
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Chris Cox

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Please read the existing posts in the topic. We tested this, and we cannot reproduce the problem with our identical printers.
Plus the printer driver controls page sizes, not Photoshop -- so only the driver could cause this.

Some people have problems with the HP drivers, but many don't - yet the Photoshop code is constant.

If you want to see this solved, you need to work with HP to determine what is going wrong with their drivers on your system.
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Brian Case

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I have been following the posts for some time. If only the driver could cause this then why does it work in CS5 but not in CS6, Only Photoshop as changed.
The driver code is constant. I have logged a ticket with HP and that is the response they provide. They only see the issue in CS6. Other applications work just fine.
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Chris Cox

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You would have to ask HP that question. Photoshop CS6 and CC are working just fine with those printers for many other users (including here at Adobe).
The driver is still the only thing that manages the page size -- so only the driver would have any chance of causing this issue. (that, or the OS selectively fails to manage printer metadata for some users using a particular printer model)
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Robert Nesbitt

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Well I find it amazing I have had a new computer since I first had this issue, several reinstalls of windows and always the same, cs6 or above problems with page size regardless of his many times you fob is off and say go speak to HP I have read all your posts and find it a very weak argument and a way of dodging an obvious issue, if it's beyond you to fix it just tell us we can't do it not blame everyone else, if you cannot replicate this issue that so many of us obviously have I respectivly invite you to my home where I can demonstrate how the printer and page size works perfectly with every single application I own except photoshop cs6 and above
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Chris Cox

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I'm sorry that you don't understand the OS APIs and driver code involved.

Here is the bottom line: you are describing a problem that the driver is responsible for. Only the driver vendor can fix that problem. There is little chance that an application developer can work around that driver problem. Unfortunately the driver problem is not consistent, and appears to depend on the history of previous driver installs, or some other factor that nobody here has been able to determine - and only the driver vendor could debug. To get this issue fixed, the driver vendor needs to debug their code on a system that reproduces the problem. The only thing the application developer can see or determine (if they had a system where the driver was failing) is that the driver hands the application the wrong page size - which is something we already know and thus does not need further debugging.

TL;DR: only HP can fix their driver bugs.

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