Photoshop: CS6 thinks I am offline yet I do have internet access. How do I fix this?

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  • Updated 5 years ago
  • (Edited)
CS6 thinks I am offline yet I do have internet access. I had had no problem downloading PhotoShop but it just won't work. How do I fix this?

I get this message:
Please connect to the internet and retry. Your computer seems to be offline. An internet connection is required. Please connect to to the internet and try again.
If this problem persists please contact customer service.

Customer service wants to charge me $39.00 in order for me to obtain phone help.
I need help getting into my new Photoshop program. Can anyone help? I am using Win 8.1. on a Toshiba laptop and connected to an Asus RT-AC66U router.
Photo of Marie Mounier

Marie Mounier

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Posted 5 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Marie, please try the troubleshooting and solutions provided in this document: http://helpx.adobe.com/x-productkb/po...